Wheels Motorcycles Recensioni 

Biggest scammers in the industry £100s out of pocket and when call to speak to staff have phone slammed down on me. Kept my money and my item.... AVOID at all costs

Purchase made online via wheels motorcycles eBay storefront. The short version is that we made a £400 purchase, it was not delivered safely. They have claimed against the courier but we have not received any refund from them despite no goods arriving and they have been horrendous with hanging up the phone on us, refusing to discuss the matter, withholding the courier claim investigations info and refusing to share it.

Full details below.

Courier dumped package at door on main road when house was empty. tracking proof is a photo at closed door. contacted wheels via eBay where the purchase was made to report it wasn't here when we got home. Courier investigation was raised by wheels motorcycles with their courier DPD. A few days later wheels motorcycles raised a case escalation with eBay to close the eBay case we had opened based on the fact there was simply a tracking number. They also made a bizzare written claim in their eBay message without any evidence to support, that the house was not empty and that a female answered the door with a dog, closed the door and asked for the parcel to be left outside. This is a total and utter fabrication being that only 1 female, (myself) lives here and I have proof from the local gym that I was swiped in for and attending an hour long exercise class at the time the attempted delivery was made. So an absolute fallacy. Have an email from the gym with the swipe in info from the system attached confirming I was in attendance. They also accused us of having CCTV (which we don't).

eBay bots auto closed the case based on the fact there was a tracking number despite no signature and only a photo of box dumped at the closed door. Wheels motorcycles therefore kept the money despite non receipt of goods. We contacted wheels on the phone three times to be presented with an eBay sided with us attitude it's your own problem to sort out with courier and put the phone down each time. I have phone recordings of the calls to demonstrate how rude they were to us. On the last call we were told management have told us not to talk to you and again phone hung up on us.

Our contract for goods was with wheels motorcycles the retailer, not with the courier. Wheels motorcycles have no regard for this at all and totally disregard their legal obligation to make sure the customer receives the goods they've paid for. They just fob us off saying sort it out with the courier. When we call the courier they correctly state that our contract is with wheels motorcycles not with them, and it's the responsibility of wheels as the retailer to refund us. It's only their responsibility to deal with the claim that their client (wheels) has made.

The courier driver who incorrectly delivered the package to us has since visited us and shown us on his phone an email that his pay has been docked as a result of the investigation being decided in favour of wheels motorcycles.

We have not received a penny of a refund from wheels as present. We have received an ebay message from wheels 24hrs after being hung on up multiple times on the phone and the message states that the courier case is not concluded. This conflicts with the info we have been shown on the driver's phone.

We have now passed this over to our bank fraud team with and will also be reporting wheels motorcycles to both trading standards and HMRC.

brought a bike via the internet the bike was a triumph speed triple with what they said was full service history but on the 12k service it had just written in it oil, oil filter that was it this is when the valve clearances should have been done, after 10 days of having the bike it developed a missfire which in turn made the engine sound louder, contacted wheels they collected the bike after having it for two weeks they delivered it back to me saying there is nothing wrong with the bike so the bike was still the same after riding the bike for about another 2 weeks to and from work and the occasional ride out, it then became more difficult to ride at slow speed so contacted wheels again who basically said i was lying.
but one of the customer services team booked the bike in to be collected.
so it was collected again about a week later they had the bike for another 17 days before it was returned with the same problem. i took the bike to a triumph dealer near me and the list of problems they diagnosed came to a total of £2.650.47 so the bike should never have been sold in the first place.
this is when i rejected the bike and after 9 months of fighting the finance company have given me the money back only because i got the financial ombudsman involved.
i advise you not to purchase a bike form these cowboys. all they want is your money and then your on your own.

When you go to WHEELS to buy a brand new bike the staff could not be more helpful. My son is 19 years old and worked a Saturday job to save up enough money to be able to buy a brand new bike. He did this so that he felt safe & secure in the knowledge that if he had any issues at all, he would be in good hands. This is not what happened, nowhere near. All I can say is that 'Wheels' is extremely helpful when you want to buy a bike but not so much when you need their help if something goes wrong. They will come up with every excuse possible to avoid having anything fixed or even looked at under warranty. They continuously state that you need to read the user manual but when asked where to find certain information, which page to look at they have no idea and cannot answer the question. No matter what you say, it is like banging your head against a brick wall, nothing is heard. My son has been treated disgracefully, dismissed without a second thought and basically hung out to rot. WHEELS, you should be ashamed. Please think carefully before you purchase a bike from this company.

Thanks Paul for all your help in sorting my issue out you have been a breathe of fresh air

Living in the north, I’ve never heard of Wheels until this purchase.
Happy with the service, best price I had seen after searching the internet and local stores.
Delivery was quick and I’ll definitely consider wheels in future!

I have previously Brought a bike from Honda, about 5 months ago what I had amazing service when required for example my datatracker was playing up i returned and they manged to sort it all out for free under the warrantee what's very nice of them, 5 Months later I got involved in a Accident what wasn't my fault Once this was sorted I went back to wheels and on that same day I Brought a bike my sales Rep was Steven, I would Highly recommend anyone to go to wheels for a service or just looking around everyone is always willing to help and again amazing service.

From start to finish a brilliant experience. Communication, the logistics of having a bike delivered and the delivery process. Thanks to Joe and the team.

Amazing service from Joe Scott, I will be back to buy again, bought an Aprilia Tuono v4. Factoy, bike was better than he described. Fantastic buying experience and a lifetime warranty too, many thanks everyone at Wheels

purchased an Aprilia rs660 two days before Christmas and this is the third bike purchased from them always great service and happy to chat I must add the gentleman in parts went above and beyond even helping us secure the bike in the van I didn't take his name but x lorry driver thanks to him I and the team I will be back great service as usual

It was great dealing with joe from start to finish.
Always kept me informed from my 1st inquiry to right after the the bike delivered to make sure everything went smoothly.
Would definitely use wheels and would ask to deal with joe again!

I bought an Air Tech 3 jacket and I was able to agree initially that I could exchange it if the size was incorrect (it wasn't!). The jacket itself arrived two days later and I am really happy with it

Bought a 2019 aprilia rsv4 got it it home. Found the engine bolts had had come loose started leaking water wing mirror nuts were missing and then had a flat spot and no power at the bottom end (got beat by my Mrs 2001 r6) and had the service light on even tho I was told it had been serviced. They did pick it up for repair and dropped it off which was good, but then it still had no power still hadn't been serviced wing mirror nuts still missing and engine bolts were loose still and then leaked water again, only the flat spot had been fixed, they picked it up again said they had fixed the water leak, it had then leaked again bought the bike in June it's now November they offered to pick it up again and give me £2000 less than what I paid because I had done 1000 miles on it, yes I did 1000 miles but every time I rode it or got it out to ride it, it had a issue, trying to go through the finance company to get my money back

Great price, good quality stock, great service.

I recently purchased a klim jacket from wheels great service very helpful staff 👍

Had my new bike delivered today, Tim the delivery man was a credit to wheels motorcycles, he takes his job very seriously takes great care of the bikes he’s delivering, very carefully, meticulously and with a smile on his face.
The bike was bought unseen and when delivered exceeded my expectations.
The sale was handled by Joe and the whole experience was very professional and could not have been easier.
I definitely would recommend Wheels motorcycles.