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Call Tracking Software. WhatConverts brings you a complete lead tracking & reporting solution for marketers. One place to track ALL leads.
3540 Toringdon Way Suite 200 #1045, 28277, Charlotte, Stati Uniti
2,6
6 recensioni
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
So many things went wrong from the start:
1. Demo guy is not polite or and gives wrong information
2. When on trial, they put on the pricier plan even you choose the cheaper plan
3. When cal tracking, you can't have phone numbers
4. they don't track on calls and keyword is not assigned to the call
5. Client service don't answer your questions accurately
Feels like they try to hide something.
I don't recommend at all!
Very bad software that does inacurate tracking.
Customer service has been snappy and quick. Questions asked within minutes.
The platform itself is top-tier, easy to use.
The platform is good in theory but customer service is not fantastic. There is no instant response and when you do fill it in they take hours to get back to you.
Hours have turned into days and over a week. They are just not responding so I think I will have to find a new platform.
Update: They have got worse since my review so have marked them down from 3 to 1.
I have had emails asking for more information before they call me but never do.
They cancelled my account when I asked them how to cancel accounts within my accout.
Maybe I wasn't clear in my question but for them to cancel the account and my clients not getting calls was not good at all.
They talk about having great customer service but do not walk the talk!
UPDATE: 7th August 2023
They have the cheek to request this review to be taken down.
"whatconverts.com has flagged your review because they don’t think it’s based on a genuine experience. To keep your review online, we need to ask for your help"
It is an ongoing genuine awful experience and they are making it worse. I have sent emails and invoices to Trustpilot to verify I am a client and not happy at all.
Risposta di WhatConverts
Hi David,
Thanks for the review. We have discussed this review with you in more detail and are still waiting for an update in regards to the outstanding issues you are having. After investigating further, to date you have called or submitted a support ticket 11 times. The average response time to these issues has been 45 minutes. Please note that the majority of these tickets and phone calls were submitted outside of our normal business hours.
We are happy to continue to help you solve any outstanding or future issue. Thanks!
I don't leave reviews often, unless I'm really upset or absolutely blown away. (I'm looking at you, Max + Francesco)
The product comes in at a better price and a more robust feature set than its competitors.
Factor that in with the knowledgeable and instantly replying support - this is a no-brainer when it comes to choosing the best call tracking platform.
Great call tracking software. Easily track online and offline leads, know which marketing is working, get a great insight into everything in your business.
I use it for all of my clients and will not be looking anywhere else.
The customer support is the best bit of all, really fast replies and extremely patient and helpful even when I ask some pretty stupid questions! Can't fault them at all.
No reason any business should still be using one phone number for everything. Track everything with different numbers, evaluate what's working and what's not, and actually save money in the long run.
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