Wexas Travel Recensioni 

Extremely disappointing experience – deposit taken before booking could actually be confirmed - Beware a deposit means nothing

I am extremely disappointed with my experience with Wexas Travel and feel that a significant amount of my time has ultimately been wasted.

I approached Wexas regarding a Celebrity Xcel cruise and, after several discussions, was told they could price-match a competing quote. On 9 October, I was sent a formal quote for £8,050 and was specifically told that the cabins had been put on hold for me. I was asked to provide all passenger details and pay a 15% deposit to confirm the booking.

I subsequently paid a £1,210 deposit, and received confirmation from Wexas that the deposit had been received and that they would provide formal booking documentation once Celebrity acknowledged the reservation.

Over the following days, I was repeatedly told that the cabins were held and that Wexas were simply waiting for Celebrity to confirm the booking/payment terms. Naturally, I understood that the booking was essentially agreed and that the remaining step was just to formalise it.

On Monday, however, I was suddenly told that there was an issue with Celebrity and that they were trying to get Celebrity to honour the original offer. I was then told, later that same day, that due to “disputes with Celebrity”, Wexas had released the cabins and would refund my deposit.

This is what I find most frustrating. Why was my deposit taken if there was still an unresolved dispute with the cruise line that could ultimately prevent the booking from going ahead? Surely this should have been established before taking my money.

Had I been told from the outset that the booking was subject to an unresolved issue with Celebrity, I would never have paid the deposit and invested so much time into the process.

What should have been an exciting family holiday booking became several days of emails, uncertainty and frustration, only to end with the cabins being released and the booking effectively going back to square one.

I do want to be fair and say that Iliana was very quick to respond to my emails throughout the process, and I appreciate that. Unfortunately, the communication speed doesn’t compensate for the way the booking itself was handled.

I am left feeling extremely disappointed and, more importantly, that my time and trust were wasted.

Very impressed with the service we received from start to finish on our holiday to the Canadian Rockies. Great itinerary and all bar one hotel was superb. We were particularly thankful that Wexas had thought ahead and booked replacement fights in anticipation of Air Canada cancelling services, which they did. The support we received from staff throughout including in the early hours and at the airports was nothing short of exceptional. Thanks very much!

We had a few problems example the airline cancelling our flight last minute. They sorted everything out for and it was the middle of the night, they were brilliant so our holiday went ahead smoothly.

We’ve just returned from two weeks travelling through the Canadian Rockies. Ben was excellent in providing an itinerary which covered all the places we wanted to go within our budget. His knowledge of the area was excellent and he was able to tell us which excursions needed to be booked in advance. All the details of our trip were clearly communicated before we left and everything ran very smoothly. We’d definitely recommend Wexas - Ben took care to understand what was important to us for this trip and planned accordingly - we had a brilliant 25th wedding anniversary trip.

From my first contact with Wexas they went out of their way to arrange our holiday and although we made several changes to the original itinerary, nothing was a problem to Ben and Amy who we dealt with.
Our flights were cancelled for our return journey and Wexas have contacted us on 3 separate occasions to ensure we had new flights and accommodation and that we had arrived home safely.
I would not hesitate in recommending Wexas to book a holiday.

Very helpful lady called Debbie organised the trip I wished for very efficiently.

Wexas were excellent, offering a range of options for our holiday, finding very good accommodations in our desired locations. They were very helpful in dealing with questions which we had and always responded quickly. The actual resort for the holiday was excellent.

The trip was planned in a friendly and efficient way, and it all worked as expected..

Itinerary was splendid. Hotels generally outstanding. Wexas staff helpful; knowledgeable; courteous and timely. Information provided was comprehensive, although clearer guidance on car-parking (or the lack of it) at most of the hotels would be helpful.
Print in the information booklet could be bolder - it's light in colour and tricky to read in the sunshine!

Iceland and Canada. This was our second time using Wexas after using them to travel to West Canada in 2022. They were fantastic both times. We needed to contact the out of hours team this time who were extremely helpful. They have been so useful to help with planning when you work full time, and particularly when you don't know the country you wish to visit. We will use them in the future

Brilliant throughout fast efficient and great knowledge of New Zealand. Put together a package that was tailored to our requirement. Keely was excellent in every detail even with the local knowledge when it came to which way to start and finish trip. When mother nature threw us a curved ball local teams were on it straight away to help us. The suggestion of proper stop over in Singapore on way back worked well. Most excellent holiday.

We have been booking with Wexas since 2018. Every holiday has been amazing and a brilliant experience.

The hotels they pick have all been superb and the itineraries have been excellent.

I recommend them to anyone who asks who organised our holidays!

We booked our trip to New Zealand through Wexas and Rui did a great job for us. He directed us to suitable flights and those worked perfectly. The pick up and drop off arrangements went so well, we felt rather spoiled. The hotel choices were good and the camper van equally worked so well for us.

We have just returned from a tailor made trip to Australia, everything we had asked for was discussed and booked exactly as we wanted. Rachel was brilliant at keeping us informed of developments and constantly checking if we required any further help. It was wonderful, thanks so much Rachel.

This was my first time using Wexas having previously used some large competitors. The service I was given and the knowledge on the destination was far better this time than their competitors. What I liked most significantly thoigh, they were really easy to contact and discuss arrangements or adjustments. No annoying call queue systems here.

Keely at Wexus was amazing and very efficient at putting a package together for us.

If you are in the U S, do not waste your time with these guys. Based upon time differences, phone communications is not realistic. Send them your money and you end up in never, never land. Buyer beware.

We have Just got back from a Rocky Moiuntaineer trip to Canada with Wexas Holidays. If a company is as only as good as the Staff you deal with then you deserve the 5 star review Nikki James you are a credit to the company!

I found this company under their brand name 'Best Served (co.uk), the particular holiday of interest being 'Quebec's Winter Wonderland'.

I enquired about this initially via their web form, and it was several days before I got an emailed reply from an agent who clearly hadn't properly read the details of what we wanted in terms of modifications (despite them advertising 'tailor-made' holidays). So I wrote back a very friendly email restating our wishes. That was over a week ago and I've heard absolutely nothing since.

It seems Wexas or Best Served don't really care much about getting business! But actually it's just plain rude as well as bad business not to read an email properly and then subsequently not even bother to reply. Needless to say, we've booked with another excellent company.

Disappointing itinerary on self drive in Puglia. Very little information given - mistakes made by agent. Felt Saija not really interested. We made the best of a bad job but could have made all the arrangements ourselves - not worth the money we paid. We’ve learnt ( the hard way!) - won’t be using Wexas again.