Grades for my 'New Customer Hamper:' Rump steak .......Excellent ...... 10/10 Whole chicken...Excellent ...... 10/10 Chicken Fillets Very Good ..... 9/10 Burgers ...........Very Go... Leggi di più
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My recent order of fillet steak was exceptional and totally delicious. Likewise my order of osso buck veal was fantastic although two pieces of the same size (large) would be preferable, one was on t... Leggi di più
Product arrived quickly and seller communicated well, keeping me informed of the delivery etc. The meat was very nice but did feel if I hadn't of had an additional £10 credit from Mighty Deals I would... Leggi di più
For anyone having the craving for some Ribeye's - their Hamper is awesome. South American Ribeye's were amazing!! Ordering - Easy: Pick, review, pay and confirm. Delivery - on Time and accu... Leggi di più
Dettagli dell'azienda
Informazioni su Westin Gourmet
Informazioni fornite da varie fonti esterne
We're Westin Gourmet and we love meat! We're proud to be British and of British meat (we have some very clever farmers living here you know..)
Many moons ago (well 28 years) we began supplying top-posh restaurants in and around London. With a lot of graft (chefs can be very demanding) we were able to consistently deliver great products and service, building our brand.
So here we are today..All our work; building relationships, searching high and low for wonderful, delish goodies has paid off and we thought it was about time we shared some of our treasure with you.
Fancy dabbling with some of Britain's finest? Or are you still drooling over that steak you had while on your jollies abroad (think USA, Australia)? We have a cracking selection of beef produce which hails from right around the world.
And do you want some more good news? The range is only going to get bigger! But we just don't do beef, team that with scrummy pork, lamb, chicken, turkey...(the list just goes on) and you can't go wrong.
Informazioni di contatto
Park Lane Business Centre, Basford, NG6 0DW, Nottingham, Regno Unito
- 0115 979 8439
- support@westingourmet.co.uk
- westingourmet.co.uk
4,6
Eccellente
7K recensioni
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lovely fresh food
Have now tried everything from the mixed hamper we ordered and everything was delicious. The steaks were very lean with no gristle whatsoever, chicken and duck succulent but the standout for us were the sausages. Not only were they flavoursome but produced hardly any fat during cooking or eating and had a nice fine texture. Will definitely be coming back for more. Thank you Westin Gourmet.
3 marzo 2016
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Wish I had reviewed before Ordering!!! Unaccepatable Service!
Have considered using WG for while, placed order last week, and order arrived with half the order missing!!!
Discovered one can't contact them other than by e-mail and wait for them to contact you!! Unacceptable! It will be almost 48 hrs with still NO Response.
How Long do you have to wait for "Customer Service" to Contact you! -Unacceptable
I note several other similar complaints! Unacceptable!
Do not appear to value New customers or address their concerns in a timely Manner!
When you have an issue which requires an immediate response, you want to speak to someone asap, NOT be put in some kind of queue, which appears to take days to respond to!
All this hassle to save a few pounds on some Meat is just not worth it, even if they offer to resend missing items, more inconvenience of waiting for a deivery.
I am demanding my money be refunded, failing which I will put the payment in dispute with my Credit Card Co....Yet More Inconvenience!
The whole experience has been terrible! and not one I will be repeating!
2 marzo 2016
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meat tender and tasty
the best meat I have tasted for long time, it was delivered in a well iced packed box, I will be ordering again next week
2 marzo 2016
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good grub
so far we have had roasting beef joint, Cumberland sausages, some steaks , and have enjoyed every last mouthful of everything
2 marzo 2016
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Great
Excellent quality, smooth sales and delivery process. Good value when discounted but expensive at full price!
2 marzo 2016
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exeellent meat
i orderd two lots and the meat was very good and i will be coming back again many thanks
2 marzo 2016
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Quality of the food is great, everything else is not good enough
I can't fault the quality of the food. The rest of the process has been a farce.
1)The website flags as a 'suspicious site' with HSBC, so my card was frozen when I tried to pay.
2)We were contacted after the order was confirmed saying they couldn't deliver on our chosen date and moved it to 2 days later - which was inconvenient
3)In that email, the email address of everyone affected was included, which lead to various 'reply all' emails which was very annoying and an unwanted invasion of privacy
4)I requested twice, in writting, both when ordering and when the delivery date was re-arranged, that if we weren't in the delivery was to be left by the back door. Came home to find it by the front door.
5)have since received at least a dozen 'sales emails' but not one about the issue of sharing email addresses, or not following the delivery request.
2 marzo 2016
Non scritta su invito
Risposta di Westin Gourmet
Hi Andy,
We're extremely sorry for the experience you have had. With regards to the email it has been passed on to management to look into.
We are also looking into changing courier to ensure that parcels are left where customers have requested and a place that is safe.
Please accept our apologies, and use the code "TRUSTPILOT" at checkout for an exclusive discount off of your next order.
Kind regards,
WG
Thank you
Good quality meat well packaged and delivered on the agreed day.
2 marzo 2016
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Steak had unchewable pieces of meat
Very tasty meat lovely appearance fast delivery
2 marzo 2016
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Steak from Westin Gourmet
I didn't receive what I ordered from Westin Gourmet but they dealt with my complaint very efficiently so I was happy with their customer service. The delivery was on time and the meat was well packed. The steak is good quality and tastes great.
1 marzo 2016
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excellent meat will use again
Purchased a meat box and extra steak it's lovely. Excellent service. Choice of delivery date and a text was sent what time courier would arrive. Shame more companies are not like it
1 marzo 2016
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T Bone steaks have no fillet on them.
As the title says, the t bone steaks have no fillet steak on them they are all sirloin (a little pointless having on the bone steaks when there is no meat on one side). This was not a one off as I bought multiples of these and they were all exactly the same. Usually the food from Westin is fantastic but for the first time ever I felt let down with these.
29 febbraio 2016
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Risposta di Westin Gourmet
Hi there,
If this is regarding our Porterhouse Steaks, a British Porterhouse Steak is a bone in sirloin, and American Porterhouse is a T-bone. We sell t-bone steaks as a separate products on our site. Sorry for any confusion but this was explained in our email.
Kind regards,
WG
Excellent products at a competitive price
I have used Westin Gourmet for a couple of years and they are always very good for the quality and price of their meat. They deliver on time and keep you updated on your order.
27 febbraio 2016
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Steak deal
Brilliant product and price,that good I ordered it twice,will tell friends and family members to order,and to join gogroopie.Mike Heston
26 febbraio 2016
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excellent company
I made my 1st purchase recently, the produce was excellent, as was the service and packaging, I would highly recommend.
26 febbraio 2016
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Exceptional service from ordering to plate
Excellent products super fast delivery spot on would recommend using we will ordering again
26 febbraio 2016
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excellent
great service, excellent food. but special offers .. not easy to follow.ie price low but buy more, to get it
26 febbraio 2016
Non scritta su invito
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