I have recently had a new oil tank installed. From the inspection of my old tank, through to the installation of the new one, I cannot fault Western Fuel and its staff. All have been efficient, courte... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Decided to have my boiler serviced this year by Western Fuel, so glad I did. They provided a brilliant service. Engineer Kameron turned up on the dot and gave boiler a thorough service. He noticed my... Leggi di più
L'azienda ha risposto
We always get excellent service from Western Fuel, whether that's an oil delivery or our boiler services. Our engineer Matt is knowledgable, friendly and knows how to keep our boiler going! We have t... Leggi di più
L'azienda ha risposto
Superb! After contacting several other suppliers they were the only ones that would actually give you a quote for a price per litre. All the others just expect you to give them your payment details wi... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Fornitore di gasolio per riscaldamento
- anche in
- Fornitore di carburante
- Fornitore di energia
- Fornitore di gasolio
- Servizi di riscaldamento e boiler
Scritti dall'azienda
Western Fuel is the South West’s leading, independent heating oil and fuel supplier business based in Bridgwater, Somerset. With over 35 years of experience in the industry, providing a fuel delivery service that is second to none, we have acquired an excellent reputation as competitive and reliable fuel distributors for the region. Understanding the needs of our customers from different fields, we strive to exceed their expectations.
Informazioni di contatto
197 Bristol Road, TA6 4BJ, Bridgwater, Regno Unito
- 01278 431451
- info@westernfuel.co.uk
- westernfuel.co.uk
4,7
Eccellente
1K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Excellent service
Your delivery driver was very patient (to let our neighbours leave by car for their school run) as he had to move his truck just as he was ready to deliver the oil. He filled the tank as requested.
My only (very minor) complaint was the print quality on the delivery ticket was very faint.
Thank you to all.
22 gennaio 2025
Non scritta su invito
Risposta di Western Fuel
Good Afternoon Stephen,
Thank you for your kind review. Our drivers do their best not to inconvenience other people whilst out delivering and to accommodate our customers requests. We are pleased you appreciated their patience.
I do apologise for the print quality on the delivery ticket. The ribbon on the machine probably needed changing. If you would like a clearer one for your records, please email us and we can send you one.
Have a great day! - JS
WF replaced Watchman
WF installed a new oil tank just over a year ago but Watchman WiFi app was faulty and showed incorrect readings. WF came to replace Watchman at no extra cost (which indeed I expected them to having paid a lot for tank supply & installation).
Always efficient and polite.
1 ottobre 2024
Non scritta su invito
Risposta di Western Fuel
Good Afternoon Alexandra,
Thank you for your great review! We are pleased we could resolve this issue for you and that you were impressed with our team's attitude and efficiency. I have passed your feedback on to management.
Have a lovely day! -JS
Excellent service from order to…
Excellent service from order to delivery, as usual
20 gennaio 2025
Non scritta su invito
Risposta di Western Fuel
Good Afternoon Sue,
Thank you very much for your nice review. I am so pleased that you were impressed with our service. We hope to deliver to you again next time you need fuel.
Have a great day! -JS
Job well done…
I'm very inquisitive about all things technical. Harry the engineer was very professional and tidy, friendly and informative. Job well done, thank you
22 gennaio 2025
Non scritta su invito
Risposta di Western Fuel
Good Morning Glenn,
Thank you for your lovely review. We are delighted that you were impressed with Harry's knowledge and professionalism. I have passed your feedback on to management.
Have an excellent day! -JS
Quick and efficient delivery as always
Quick and efficient delivery as always. Very good service.
20 gennaio 2025
Non scritta su invito
Risposta di Western Fuel
Good Afternoon,
Thank you for your kind review. We pride ourselves on our efficiency and are glad you were impressed. We hope to deliver again to you in the future.
Have a lovely day! - JS
Late delivery
I inadvertently missed replying to the email asking if we wanted a delivery with our group delivery service.
When I realised that I had left the reply too late I telephoned and we received a delivery within a couple of days.
We appreciate this good service.
18 gennaio 2025
Non scritta su invito
Risposta di Western Fuel
Good Morning Nancy,
Thank you for your excellent review. I am pleased that you were impressed with our promptness and service. We look forward to hopefully delivering to you again in the future!
Have a great day! -JS
Boiler Service
Boiler Service carried out on time and efficiently
have booked for next year
14 gennaio 2025
Non scritta su invito
Risposta di Western Fuel
Good Morning Margaret,
Thank you for your kind feedback. We are pleased that you were impressed with our service and look forward to next time we tend to your boiler.
Have a lovely day! -JS
Quick and easy…
Thank you for a quick and easy delivery. Ordering from your website was easy pain free.
18 gennaio 2025
Non scritta su invito
Risposta di Western Fuel
Good Afternoon,
Thank you for your kind review. We are delighted that you were impressed with our ordering process and delivery service! We hope to deliver again to you next time.
Have a lovely day! - JS
Fantastic service
Fantastic service. Split in the oil tank was identified during a visit to deliver heating oil. Within a week the replacement was fitted. The team carrying out the work were a delight. Professional, personable, helpful. All round a very positive experience. Thanks to all involved
10 gennaio 2025
Non scritta su invito
Risposta di Western Fuel
Good morning Tracy,
Thank you very much for your kind review. We are so pleased that we could resolve this problem for you and that you were impressed with our tank team's service. I have passed your feedback on to management.
Have a lovely day! -JS
Delivered within 24hrs of order
Delivered within 24hrs of order. Very fast, easy transaction. Thankyou👍🏻👍🏻👍🏻
18 gennaio 2025
Non scritta su invito
Risposta di Western Fuel
Good Morning Ben,
Thank you for your great review! We pride ourselves on our promptness and are delighted that we could get to you so quickly. We hope to deliver again to you in the future!
Have an amazing day! - JS
Great service
Great service. It really helps when you can book an AM or PM delivery. Polite staff able to answer phones on a Saturday morning is awesome. Well done Western Fuel!
18 gennaio 2025
Non scritta su invito
Risposta di Western Fuel
Good Morning David,
Thank you for your lovely review. We pride ourselves on our customer service and do our best to fit around our customer's schedules. We are glad you were impressed.
Have a great day! -JS
We ran out of oil and they managed to…
We ran out of oil and they managed to squeeze in a next day delivery which was a life saver. Great service.
18 gennaio 2025
Non scritta su invito
Risposta di Western Fuel
Good Morning Dan,
Thank you for your kind review. We are glad we could help you out last minute and pleased that you were impressed wit our service! We hope to deliver again to you in the future.
Have a great day! -JS
Excellent service nothing was too much…
Excellent service nothing was too much trouble very quickly delivered the Oil then kindly closed the garage door from me.
17 gennaio 2025
Non scritta su invito
Risposta di Western Fuel
Good Morning John,
Thank you very much for this excellent review. We pride ourselves on our promptness and customer service and are glad you were impressed. We hope to deliver again to you next time.
Have a lovely day -JS
Once again A +++ delivery and service
Once again A +++ delivery and service
17 gennaio 2025
Non scritta su invito
Risposta di Western Fuel
Good Morning Mrs Keedwell,
Thank you ever so much for your kind review! We are so pleased that you were impressed and look forward to delivering to you again.
Have a great day! - JS
Great service
Great service, polite driver, happy to chat for a few mins, usual good service. See you again soon.
16 dicembre 2024
Non scritta su invito
Risposta di Western Fuel
Good Morning Steve,
Thank you for this great review! We are so pleased that you were happy with our driver's service. I have passed your feedback on to the team. We look forward to delivering to you again in the future.
Have a lovely day! -JS
Western Fuel Domestic Boiler Service
WF Engineer, Harry, attended my mother's property in Jan 2025 to perform an annual boiler service. He was friendly, professional and thorough - and found faults the engineer Rob we'd had the previous year (who wasn't from Western Fuel!) should've found and rectified on his visit, as the lower flexi hoses and pump had been clearly leaking for a very long time.
WF are not the cheapest service by any means, but you get what you pay for. I'd pay the £ extra every time to have piece of mind and total confidence that the boiler was working correctly after a Western Fuel service visit.
14 gennaio 2025
Non scritta su invito
Risposta di Western Fuel
Good Afternoon Maureen,
Thank you for your lovely review! We are delighted that you were impressed with Harry's attitude and engineering skills. You can always trust that you get what you pay for when it comes to our servicing. Our OFTEC qualified engineers are as thorough as possible and have extensive knowledge about boilers and tanks.
Have a lovely day! - JS
Emergency Call-out - fantastic service
Jack took my call and after a short wait on hold was able to arrange an engineer for within the hour on a Saturday. Harry arrived within 25 mins of me making the call. He was polite and quickly ascertained the issue - a faulty photoelectric cell. He fixed the issue and then stayed to make sure the system was working properly before he left. He explained everything clearly. A credit to your company. Thank you to both Jack & Harry for their excellent service.
18 gennaio 2025
Non scritta su invito
Risposta di Western Fuel
Good Afternoon Helen,
Thank you for this excellent review. We are pleased that you were impressed with Jack's customer service and Harry's engineering skills and professionalism. Our engineers are OFTEC qualified and therefore have extensive knowledge on boilers and heating systems. I have passed your feedback on to the team.
Have a lovely evening! -JS
Always an easy fuss free service
Always an easy fuss free service. Drivers are courteous and efficient.
13 gennaio 2025
Non scritta su invito
Risposta di Western Fuel
Good Morning Jonathon,
Thank you for your lovely review. We aim to make the ordering process as simple as possible for our customers and pride ourselves on our efficiency. We are delighted that you were impressed!
Have a wonderful day! -JS
We’ve always had a great experience…
We’ve always had a great experience with Western Fuels, quick delivery and they always send an email the day before then a confirmation message to say it’s been delivered. Lovely customer service and the delivery team are always so friendly and professional.
10 gennaio 2025
Non scritta su invito
Risposta di Western Fuel
Good Afternoon,
Thank you kindly for your lovely review. We are pleased you appreciate our prompt delivery, communication and customer service. We look forward to delivering again to you in the future!
Have a great day! -JS
Great service
Great service. Excellent staff with efficient service. Delivery in good time with minimum fuss (the delivery was from a narrow road). Competitive price. What not to like!
10 gennaio 2025
Non scritta su invito
Risposta di Western Fuel
Good Afternoon Andrew,
Thank you for your great review. We are pleased that you were impressed with our prices, promptness and service. We look forward to the next time we deliver to you.
have a lovely day! -JS
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.