WestcountryNurseries 

I purchased 2 clematis late May 2022 which were delivered promptly and arrived midweek so was unable to plant them immediately. For the few days before I was able to plant them in there chosen location I kept them in a suitable outdoor space, slightly shaded and watered. Come the weekend and 1 of the clematis had wilted badly and looked very sad. I sent an email to the nurseries with a few pictures and an explanation of what had happened and asked about suitable next steps to return or replace. No reply at all.
After a week I sent another email with more pictures of the even sadder clematis asking what can be done? Still no reply. After a few more days I sent a final email asking for a replacement or refund. Still no reply.
After looking at other reviews on here it seems very clear that these nursery owners don't communicate with you if you have an issue or plant that has died.
Lack of customer care and service will ensure that I will never use this nursery again and I will pass my experiences of them to fellow members of our local gardening society and National Garden Scheme.

Excellent quality plants and communication came the day after receiving e-mail notifying dispatch.Plants pack very well and undamaged,will use you again

Bought two Agapanthus through Amazon as a gift.
Agapanthus Black Magic and Agapanthus Fireworks. So called Black Magic didn’t flower and Fireworks flowered plain blue not blue and white of specification.
Kept them in greenhouse over Winter - So called Black Magic has died and Fireworks looking healthy so await flowers with interest. Looking like didn’t get what I ordered and paid too much!

Just received a clematis we ordered, it arrived in 2 days, well packaged and a really lovely healthy plant.
John Bishop

I ordered Lupin seeds over two months ago
I sowed them in individual pot, 40 pots, and none germinated
I have emailed but not even a reply.
Bad customers service so make your mind up if you still want to order, I most certainly never will again

I ordered a Clematis 'Kingfisher' for a friends birthday as couldn't get it locally.
It arrived very quickly and was very well wrapped. The plant was in excellent condition and my friend who runs her own gardening business was very impressed.
Will definitely use Westcountry Nurseries again.
Thank you

I looked at the reviews after ordering three dieramas and thought I'm sure they'll be fine but when I received my order it the plants were very small for a price tag of £8.50 each plus I was overcharged on the postage by £3.65. I know this because I checked the package weight and size on the Royal Mail site. When I opened the box there was soil everywhere as the potted plants were wrapped in newspaper. Although the plants are healthy I'm unlikely to use this company again.

I placed my order somewhat reluctantly on seeing a few dissatisfied reviews here, but I let myself convinced by the generic 'Great' rating and the most attractive price on the market for the plant I was after. My order came lightning fast, packaged downright impressively, with a perfectly protected, vigorous plant inside. I am very satisfied with my purchase and can only recommend Westcountry Nurseries.

Very quick delivery of 4 Dierama plants. Nice, healthy plants. Very good service as usual.

Not really happy after spending several hundred pounds on their RHS/chelsea flower show lupin winners. They take infected with severe Green Aphid and Fungus Gnats. Half of the order has perished due to so much Gnats in the soil.

No excuses really.

terible compony to use after purchesing lupin seeds this year in good faith £6 the seeds did not germinate . i hsve tried phone them 3 times left masages on phone have sent 5 e mail mesages no reply they are full brags about chelsea flower show were not all at that level .terible customer servlce .max jones wales

Absolutely amazing service we ordered two special offer dierama on Friday afternoon delivered 09.35 am Saturday. Good quality plants in great condition for this time of year will definitely be back to order more plants soon

I met Sarah many years ago at Chelsea flower show. She is very obliging, with her knowledge and advice . I work for a well known retailer, and we stock Westcountry lupins . Cultivars are not always the same year on year , but the quality and class of the stock is superb . I’ve also bought material direct from them . In short , second to none when it comes to Lupins!!
I also work for myself as a professional Gardener and have bought Lupins for my clients, all of which have been highly satisfied.
Karl Challinor Ashbourne Derbyshire

A nice plant, (smallish, as advertised) and looks very healthy. Size doesn’t matter - condition is more important as we like to buy plants that will thrive,& this one looks promising. Carefully packed, & delivered promptly. The planting & care instructions were detailed and very welcome. It’s nice to buy from a fairly local nursery. We hope to buy from you again. Thank you Westcountry Team.

I always use this nursery for my lupins and perennials as the quality of plants and very fast service cannot be beaten.If there was a higher rating than 5 star I would give it.Strongly recommended.

I purchased a pack of lupin seeds in early April hoping to get some more interesting colour variations than those I have previously grown from commercially available packs.
I sowed the seed in small batches over the following weeks but, unfortunately, nothing germinated.
I politely explained the explained the situation in numerous emails, on the website and on the answerphone and requested a replacement pack.
No response whatsoever.

I placed an order (8 assorted Astrantia) on Friday 16 July, paying for both plants and delivery of £12.00 at the same time. My order was handed over to Parcelforce on the Monday and tracking indicated that delivery would be made on the following day. In the event this didn't happen and it was not until late on Friday afternoon 23 July that my order was delivered. This is no fault of West Country Nurseries but given that I had been in daily contact with them, I could have wished that they would have put some pressure on their chosen carrier. As I understand it, they didn't! Last week was the hottest of the year so far, and it turns out that the box containing the plants took 4 days and travelled approximately 1000 miles to get here - I actually live just 60 miles away from Bideford.
The plants were wrapped in newspaper and were stored on their sides within a fairly lightweight grade cardboard box. This had suffered a bit from multiple handling. Some were damp, two were bone dry and all had lost potting compost because they were not packed upright. There was no signing on the exterior of the packing to indicate that 'live plants' were inside. As a result Parcelforce did not prioritise redelivery as one could reasonably have hoped.

All the points in the previous paragraph have been put to West Country Nurseries but no response from them has been forthcoming. Rather disappointing under the circumstances and I probably won't be ordering from them again.

Ordered a clematis, Markham’s Pink. The plant arrived 3 days later, very healthy and beautifully packed. Good value. Extremely happy.

Ordered on Thursday arrived Saturday. Beautifully packed for transit unlike many of the big on line plant suppliers. Strong sturdy plants.
Best plant supplier I have used this year, possibly ever!

Hunting for a specific plant I managed to track it down in a well-known nursery catalogue. When it flowered I found that it was wrongly labelled. Belatedly I tried Westcountry. It arrived quickly, it was the correct plant and, even though it was in full growth, it arrived in good condition. Good service.