My 3-year-old had recurring ear infections, WellAway was able to find us an in-network provider, they scheduled the appointment and made sure the doctor's office had all our insurance information. The... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I only have positive things to say about my experience. A special thank you to Elisa, who has been kind, considerate and helpful to me - she went above and beyond to assist me and find a solution that... Leggi di più
My experience with this company's customer service team has been very positive. One representative, Ms. Ivana Gobbo, helped me with a specific claim, and a week later, she contacted me to follow up on... Leggi di più
L'azienda ha risposto
Worst expat insurance. Very long claim processing time, customer support is poor. I have been with them for 3 years (too long) and always told myself to leave. This time, I'm done. Bis repetita:... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Health insurance for today's global citizen
Informazioni di contatto
Victoria Place 31 Victoria St. 5th Floor , HM 10, Hamilton , Bermuda
- 1-855-773-7810
- ConciergeCare@wellaway.com
- wellaway.com
3,1
Nella media
30 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Muy buen servicio
Muy buen servicio, buena atención, 100% recomendable
1 agosto 2024
Non scritta su invito
World Elite plans
The World Elite plans are an excellent option for all international students out there. Friendly staff, great customer service. I totally recommend them.
1 agosto 2024
Risposta di WellAway
Thank you for your kind review!
Risposta di WellAway
Thank you for your kind review!
US student insurance is a fraud
US student insurance is a fraud.
it says that if school reject the student plan, you will get a full refund within 30 days.
its a scam, no one on the insurance company to process your request, no one, daily phone calls, messages, emails - no response, or someone response "I will pass your info to the right department." No one response.
4 ottobre 2023
Non scritta su invito
Risposta di WellAway
Dear Meiling,
We are truly sorry to hear about your experience and for any frustration this has caused. We deeply regret that you’ve had difficulty getting in touch with us and that your refund process has not met your expectations.
Ensuring a smooth and transparent process for our members is a priority, and we take feedback like yours very seriously. We would like to resolve this as quickly as possible for you. Please reach out to us directly at ConciergeCare@wellaway.com with your details, and we will prioritize your case to ensure it is addressed promptly.
Your experience does not reflect the standard of service we strive to provide, and we genuinely appreciate you bringing this to our attention so we can improve.
the worst insurance company
the worst insurance company : well away
We purchased this insurance, hoping that as an expatriate it would maybe be a better Insurance, than the regular American Insurance. We were completely WRONG!
The premium for us was $18,000 a year, and what a disappointment. First, we paid $1,800 a month, for basic to No coverage in the end. Trying to get approval for anything, was always a delay, that would end in billing calls, because they were so slow. Pharmacy’s don’t recognize this insurance, so again out of pocket. What was that $1,800 a month used for? They didn’t cover emergency room at all, and they are based in Bermuda! This ALL should have been a red flag, that they were not recognized anywhere we tried to use it. I could go on and on, about how horrible this insurance is, but please take my word for it. I would hate to see anyone else getting taken advantage of through this company. Lesson learned, I should have just went with an American insurance company.
1 maggio 2023
Non scritta su invito
Don't use - electronically backwards
Seems like a one person company. I'm exchanging emails directly with Chief Medical Officer Underwriter.
Their communication consists of sending you html files attached to emails that you have to download and open and then you get a PDF that looks like someone took with their phone.
And that's when they onboard you. God help me when I file a claim.
4 novembre 2022
Non scritta su invito
This company is definitely a scam
This company is definitely a scam. Must be run from a basement. The website is despicable, the processing claim time is over 6 months. The staff and employees are rude and disrespectful. If you want your insurance experience to be worse than Hell, choose wellaway.
16 dicembre 2021
Non scritta su invito
Risposta di WellAway
We are truly sorry to hear about your experience and for any frustration this has caused. We deeply regret that you’ve had difficulty getting in touch with us and that your refund process has not met your expectations.
Ensuring a smooth and transparent process for our members is a priority, and we take feedback like yours very seriously. We would like to resolve this as quickly as possible for you. Please reach out to us directly at ConciergeCare@wellaway.com with your details, and we will prioritize your case to ensure it is addressed promptly.
Your experience does not reflect the standard of service we strive to provide, and we genuinely appreciate you bringing this to our attention so we can improve.
Worst expat insurance
Worst expat insurance. Very long claim processing time, customer support is poor. I have been with them for 3 years (too long) and always told myself to leave. This time, I'm done. Bis repetita: poor customer support, unreachable, expensive insurance (+12% from 2019 to 2020 for my subscription!). When you pay 7000$ per year/person, you expect a reactive and quality support.
Coverage is equivalent to other expat insurances. Not worth the price.
Will go with April or could give a try with blue cross shield.
Any other suggestion is welcomed.
18 dicembre 2019
Non scritta su invito
Professional
Work well-professionally and great customers services when buying expatriate insurance.
6 marzo 2017
Non scritta su invito
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