We Buy Any Car® USA - Strongsville, OH Recensioni 

Risposta di We Buy Any Car® USA - Strongsville, OH

Aggiornata il 16 set 2025

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Hi David,

Just circling back around to thank you for speaking with our leadership team. We're sorry we couldn't address your concerns but are thankful for your time and feedback.

If there is anything we can do, please don't hesitate to email our customer experience team at customerfeedback@webuyanycarussa.com.

Kind regards,
Kevin, on behalf of webuyanycar.com

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HI David,

Thank you for choosing webuyanycar.com and for taking the time to share your experience with our Strongsville, OH branch. We’re truly sorry to hear that your visit didn’t meet expectations and we take your feedback very seriously. A formal complaint has been logged on your behalf, and the Area Manager responsible for our team in Strongsville will be reaching out directly to discuss your experience and find a way to restore your faith in webuyanycar.com.

We’re glad to hear that our team treated you with courtesy and professionalism. That’s the standard we strive for at every branch. However, we understand your frustration regarding the valuation of your 2011 Chrysler 200.

Our online estimates are based on limited information and assume the vehicle is in good working condition with no major reconditioning needs. That’s why we always conduct a professional in-person appraisal before making a final offer. Customers are invited to join the appraisal process so they can see what we see and ask questions throughout.

During the appraisal of your Chrysler 200, our team identified several issues that went beyond what we consider fair wear and tear for a vehicle of this age and mileage, including:

- Exterior & Structural: Cracked bumper, , damaged side mirror housing, damaged alloy wheel, and multiple areas of rust (door, fender, hood, both rocker panels).
- Mechanical: Worn front brake pads and suspension noise..

These factors significantly impact the resale value and required reconditioning costs. While we understand your point about the catalytic converter, our valuation reflects the vehicle as a whole, including its condition and market demand. We are not a junkyard, and do not break down vehicles for parts.

We appreciate that you accepted the offer and regret that you now feel another route might have been better. Our goal is always to provide a transparent, pressure-free experience, and we’re committed to making things right when we fall short.

If you have any further concerns, please don’t hesitate to reach out to our customer experience team at customerfeedback@webuyanycarusa.com. Our Area Manager will be reaching out to you soon to discuss your appointment, please be on the lookout for our calls.

Warmest regards,
Jeremy, on behalf of webuyanycar.com

Risposta di We Buy Any Car® USA - Strongsville, OH

12 ago 2025

Hi Chris,

Thank you so much for the kind words and for choosing webuyanycar.com! We're thrilled to hear that Zach provided you with excellent service and took the time to patiently answer all your questions. Making a tough decision like parting with a beloved car is never easy, and we're glad Zach's thorough approach helped make the process smoother for you.

Warmest regards,

Jeremy, on behalf of webuyanycar.com

Risposta di We Buy Any Car® USA - Strongsville, OH

Aggiornata il 30 apr 2025

Hi Frank,

Thank you for taking the time to leave a review about your experience. We’re sorry to learn our doc fee soured your overall experience. Our leadership team values your business and has made many attempts to reach out to you directly to address your concerns.

Most reputable car buyers charge a doc fee to complete the paperwork the government requires to legally transfer ownership of a vehicle. We Buy Any Car is no different, but our doc fee is one of the most competitive in the industry.

We believe in being transparent and upfront with our customers. Hopefully the Branch Manager covered our doc fee during the pre-appointment confirmation call as is our policy. We also list our doc fee on our website and in emails you receive about your valuation.

We record all calls for quality and training purposes and our leadership team will pull the calls to ensure we followed our typical procedure. If we made a mistake, we will gladly make it right. We don’t want something simple stopping you from having a 5-star positive experience.

Thank you again for leaving a review and choosing webuyanycar.com. If there is anything else we can assist you with, please reach out to us at customerfeedback@webuyanycarusa.com

Kind Regards,
Mike, on behalf of webuyanycar.com

Risposta di We Buy Any Car® USA - Strongsville, OH

Aggiornata il 29 gen 2025

Update 1/29/2025 - Thanks so much for taking time to speak with Area Manager Gary about your customer service experience. We constantly strive to serve our customers better and value feedback as an opportunity to improve. I hope Gary was able to address any concerns and restore your faith in webuyanycar.com.

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Hi Tom,

Thank you for taking the time to review your experience at our Strongsville Ohio branch. We are happy to hear that you were treated personably and with professionalism. It is our goal to provide all customers with exceptional customer service when selling their vehicle. A member of our leadership team will be reaching out to connect 1-on-1 in order to learn what we could have done differently during your appointment.

As you mentioned, we do conduct a thorough inspection of each vehicle prior to purchase. We are glad to hear you were invited to join this process, and hope this helps provide transparency to all customers. Like all reputable car buyers, we must take the results of this inspection into account when determining a final offer on each and every vehicle.

During our inspection, we did notice a few key issues that ultimately hurt the value of your 2010 Toyota Prius. Multiple dashboard lights were illuminated during the inspection including the ABS light, traction control light, and the driver’s position break light. We also noticed rust damage on the roof panel. Unfortunately, these issues negatively impacted the final valuation of your vehicle.

Thank you again for taking the time to review your experience with the team at our Strongsville Ohio branch. Since we always strive to provide a 5-star experience, we would like to connect with you personally to see what more we could have done to give you the customer service all customers should expect. I have alerted your local Area Manager of your concerns, and they will be reaching out shortly. Please be on the lookout for our calls, and we hope to connect soon.

Regards,
Mike, on behalf of webuyanycar.com