Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

I love supergood butter collection! I’ve tried all but no.1 and 10 and they’re all so good! I recently ordered 4 different ones and one ended up being out of stock, they instead sent 2 free juices of... Leggi di più

Valutata 1 stelle su 5

Broken items and broken promises to replace these items going on for months. I have used this company for years and been a loyal customer. Getting a hold of customer service is impossible. My last... Leggi di più

Valutata 5 stelle su 5

I'm absolutely loving SuperGood vape juices! A friend introduced me to the brand and I haven't looked back. As a huge fan of bakery flavors, I started with #3 from their Butter range which i quickl... Leggi di più

Valutata 5 stelle su 5

Have had good experiences with most online vape companies, and used 5-6 in the last few years depending on deals & juice availability. My last 3 orders have been from Supergood though and unless... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di sigarette elettroniche
  2. Produttore
  3. Negozio di vaporizzatori

Scritti dall'azienda

Hello. We’re Supergood. Supergood began with a friendship and a common goal: to make amazing products and sharing them with the world. We grew over a shared passion for vaping: its story, the flavours, and its ability to bring people together. For us, there’s no better job than creating exceptional, premium-quality products, perfecting how they are made, and sharing it with people we meet. We have flavoured e-liquids to suit all tastes and desires, including our ever-popular dessert range, Butter, and our lip-smacking Cocktail Collection. We love our customers. That’s why, if you sign up to our loyalty scheme, you’ll earn points and get rewarded for the purchases that you make.


Informazioni di contatto

4,4

Eccellente

TrustScore 4.5 su 5

562 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,4

Tutte le recensioni

(562)

13 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

no reply to multiple emails asking…

no reply to multiple emails asking about tracking delivery also was ment to be next day delivery , i ordered on thursday and as of now monday still no delivery , the tracking number i finally recieved shows that the item was not even posted until saturday , this company was teally good a couple years ago and responsive but seems standards have slipped , very disappointing.

11 settembre 2024
Valutata 2 stelle su 5

Love the product itself but support is…

Love the product itself but support is awful

I ordered next day delivery early this week and it hadn't come two days later. I emailed support who gave a rubbish response essentially saying it wasn't picked up, and they will make sure it goes out for the following day. I emailed again asking for a refund on my next day delivery fee and did not receive a response.

Here I am on the following day with no tracking information and no response to another email sent. I tried calling twice - no response.

I'm not usually one to go full Karen but this is super frustrating! I ordered well in time to have my vape liquids by the weekend, and now I have to keep paying out for local brands while I wait. I wouldn't be as annoyed if I got a decent response from Support - but oops we forgot lol is not good enough. Feels scammy.

7 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Two orders

Eu delivery problematic. Support working hard.

6 aprile 2024
Logo di Supergood.

Risposta di Supergood.

Hello, we received your email this morning. We have replied, let's get this sorted out for you.

Valutata 4 stelle su 5

Order not always correct

On multiple occasions my order has been wrong, but they have done very well in rectifying this I must say.

However I can't give this 5 stars as I'd prefer to get what I ordered and not have to deal with customer support for their mess-up.

25 aprile 2024
Logo di Supergood.

Risposta di Supergood.

Hi Steven,

Thank you for your honest feedback.

We are currently working on streamlining our processes to ensure packing errors are kept to a minimum.

We apologise for any errors made previously but we will always make sure your orders are complete no matter the cost.

Love, Supergood.

Valutata 3 stelle su 5

Delivery Late

Despite paying for next day delivery it took 3 working days to get to me. Customer service says this can sometimes happen with DPD. If DPD can’t be relied upon maybe remove them as a delivery option?

24 marzo 2024
Logo di Supergood.

Risposta di Supergood.

Hi there Pitch,

We are currently liasing with our DPD provider for ways to make it better.

99% of orders placed using DPD are dispatched and arrive next day within the UK, though with all couriers sometimes things take a little longer to arrive!

We do also have shipping options using Royal Mail Tracked services for customers who have shipping preferences.

We hope this helps a little.

Love, Supergood.

Valutata 5 stelle su 5

Super fast delivery

Really fast to order plus a great price for my usual juice. Shipping super quick

25 marzo 2024
Logo di Supergood.

Risposta di Supergood.

Thank you for your lovely review, Kezz.

Love, Supergood.

Valutata 5 stelle su 5

The only place I buy juice from now

Have had good experiences with most online vape companies, and used 5-6 in the last few years depending on deals & juice availability.

My last 3 orders have been from Supergood though and unless anything changes can't see why I wouldn't continue. Delivery is very fast, prices are reasonable for their own brand juices, and those juices are mixed excellently, high quality, premium, and original products. There are even nice little touches with the packaging.

The Butter range are some of the best flavoured juices I've had, very smooth, perfect for direct to lung vapes. Have recently tried some from the Uncommon range and they're great as well. Branding on point too.

6 marzo 2024
Logo di Supergood.

Risposta di Supergood.

Thank you for your lovely review, Iain.

Love, Supergood.

Valutata 5 stelle su 5

The quality of their products are top notch

The quality of their products are top notch. Very competitively priced. In fact I believe it is cheaper than all of its competition.

They include free Nic shots with everything.

Also nice to have free DPD delivery if you buy enough product.

5 marzo 2024
Logo di Supergood.

Risposta di Supergood.

Thank you for your lovely review, Tawer.

Love, Supergood.

Valutata 5 stelle su 5

Absolutely the best

Absolutely the best eliquid on the market. Tastes superb and looks beautiful

5 marzo 2024
Logo di Supergood.

Risposta di Supergood.

Thank you for your lovely review, AH.

Love, Supergood.

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più