Plantmade Recensioni 

1369
•
TrustScore 3 su 5

3,1

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Valutata 1 stelle su 5

Been buying for years. Recently bought 2 bottles of Drizzle and for some reason they sent in envelope, which they had never done before, so naturally one arrived broken. I contacted them every w... Leggi di più

Valutata 1 stelle su 5

This is an update since my post on 24th September 2026. Companies House confirmed today, 28th September, that this company was dissolved on 22ND SEPTEMBER 2026. Their website should be switched off an... Leggi di più

Valutata 5 stelle su 5

I wanted to wait until my second wash day to review, I bought the shampoo and conditikner bars, I have 4c hair and my hair feels like butter but as strong as vibranium! I absolutely love and look forw... Leggi di più

Valutata 5 stelle su 5

I enjoy using the Plantmade products, the speed of delivery is great and the products have always arrived well packaged and intact.

Dettagli dell'azienda

  1. Produttore di cosmetici
  2. anche in
  3. Negozio di cosmetici
  4. Negozio di prodotti per capelli

Scritti dall'azienda

🥊| Fighting hair loss, thinning, breakage, hair/beard growth with vegan handmade products. Simple Routines, Serious Results. As seen on: BBC, Vogue, BuzzFeed, Glamour, The Every Girl and Medical Daily


Informazioni di contatto

3,1

Nella media

TrustScore 3 su 5

1K recensioni

5 stelle
4 stelle
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3,1

Tutte le recensioni

(1369)

34 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Give it a try! You won't regret it

The order took a little while because of the hudge sale that happened. But I got all my products in one piece and in great condition! I love their products! They help my hair soo much! And the customer service was good too. They responded to my emails when I had questions

18 luglio 2024
Valutata 1 stelle su 5

I love the products but...

I love the products, I think they work really well but the customer service leaves a lot to be desired. I placed an order 3 weeks ago that still hasn't arrive and I have sent another email to chase but it has not been responded to. this is the second time I have tried to place an order that will likely not arrive.

I hate to leave a review like this but I guess I would still recommend you order but with plenty of time before your products run out.

25 luglio 2024
Valutata 4 stelle su 5

I love the products but am disappointed…

I love the products but am disappointed with the process regarding delivery.
I placed an order and ordered 2 storms within that order. Eventually when it arrived ( after a very long wait) I only received one storm. Thankfully, I informed PLANTMADE who were very apologetic and said they would send me another bottle of storm. Sadly I still have not received it.
It is a shame because the products are very good

25 luglio 2024
Valutata 5 stelle su 5

Still waiting on my order

I’m still going to give yall five stars, even though I have been waiting for almost a month for my order. I’m learning to be patient and complain less things happen. I just hope my order comes soon.

24 luglio 2024
Valutata 1 stelle su 5

order cancelled?

i have been waiting for nearly a month and was never even notified. i love your products but i wish that customer service was better.

23 luglio 2024
Valutata 2 stelle su 5

Brilliant products, disappointing customer service

I must say they Brilliant products, very good sales marketing but I find the customer service communication a lot to be desired.

The two times I purchased the products several months apart, they were late but was immediately notified which was fine. In the notification I was promised a refund of delivery costs as well as a free gift products for the lateness which was a pleasant surprise.

However months on, the products arrived, but no refund and no gifts. Why make the promises if there's no intention to keep it? Comes across as disingenuous. Called, texted, emailed to get this rectified but to no avail. Very disappointing.

Hate to do this as I want to support the company, but very unhappy.

1 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Happy Customer

Fantastic product that shipped in a very timely fashion. Customer support was quick in responding to a missing item as well. Could not be happier with the core set so far.

22 luglio 2024
Valutata 1 stelle su 5

Don’t waste your time….

Wow I truly hate to give this company a one star review but I have to be honest. First the arrival time is crazy long. It took so long to receive the merchandise. Then when I did receive the box it was packed so poorly that some of the bottles had broken during shipping (extremely poor packaging for glass items) which messed up the other items in the box!! In checking some items ordered were not included in the box!! After contacting the company I was promised a replacement order which I still have not received!!!!! I spent over $400.00 on items I have not received!!! I think I will have to contact my credit card provider to dispute this charge. I really hate to do this but this company is leaving me no choice. I would not recommend doing business with this company just because of this. I can’t comment on the merchandise because I was unable to use them!!!!!!!!!!!!!!

18 luglio 2024
Logo di Plantmade

Risposta di Plantmade

Hi Stephanie,

I am extremely sorry for your experience on this occasion.

Sometimes during shipping handling items are opened/damaged, when this occur we are always happy to provide a replacement. On this occasion our agents have not kept you in the loop, this is on us!

Over the past weeks we have had delays in production and fulfilment, we've done our best to provide communications across all channels but our support team is small & sometimes we do miss incoming messages.

We have already prepared and resent your items and a tracking number has been added to your replacement order. I have taken the liberty of providing you with a £50/$55 voucher for your next purchase.

We hope to get your order to you shortly with the hope that this experience doesn't continue to taint your view of us as a company.

If within a week, you haven't received the items or at least firm update of where they are please contact me directly (travis@weareplantmade.com) and I will chase it personally with the courier.

- Travis
Chief Operating Officer

Valutata 4 stelle su 5

It had been 3 weeks and all of the…

It had been 3 weeks and all of the products are great and my hair definitely agrees with the ingredients. Looking forward to seeing the long term results. I rated my experience 4 out of 5 based on the processing time. I would recommend some improvement on processing delays for United States shipments. It took 9 days from the day order was placed before processing. However, I am happy someone was able to address my issue within 1 day after reaching out online.

9 luglio 2024
Valutata 1 stelle su 5

Regrettably

Regrettably, the product's efficacy does not justify its cost. While it lathers effectively, its longevity is inadequate as it disintegrates within a few days. Considering its relatively high price, the product's overall value is not commensurate with its performance.

9 luglio 2024

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