the parts given were useless, not comparable with what we got home. After a plumber sorted out, works perfectly with good water pressure.
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Scopri cosa dicono le persone
Brilliant and polite customer service. Item was out of stock online however on contacting the company directly they had a few of the toilets seats left in stock and they were able to tell us a deli... Leggi di più
Early days using the Ultra DR seat, but very good so far. Bought together with Villa toilet. Before and during the purchase, customer service was fast and efficient. The products were delivered in two... Leggi di più
Very helpful phone call before ordering regarding the hidden wall hanging frame. I asked for the delivery to be delayed as we were going on holiday which was no problem. Delivered on the requested day... Leggi di più
Dettagli dell'azienda
- Negozio di forniture per il bagno
- anche in
- Azienda di elettronica
- Fornitore di apparecchiature mediche
- Negozio di elettrodomestici
- Ristrutturatore di bagni
Scritti dall'azienda
Washloo - The Smart Toilet Specialists
Informazioni di contatto
Unit 6 Warren Farm, CH8 9DE, Sarn, Regno Unito
- 01745 560094
- customerservices@washloo.co.uk
- washloo.co.uk
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World class technical support from…
World class technical support from their great team, even on a Saturday afternoon! The equipment has always worked exceptionally well and lasted 5 years now, before needing any technical attention! The team work very hard to address my needs and sent spares out overnight. I wish all companies were this well run! - Dave
Helpful friendly, great selection of goods.
Helpful friendly, knowledgeable staff. very good selection of sanitary hardware.
I would have no hesitation in recommending this company. I shall definitely use them again.
I had researched many companies prior to ordering from Washloo and they were definitely the best with a selection of goods I was unable to source from other well known companies. Karen, and all the staff (family) were amazing.
Fantastic after sales service.
The service we have received from Karen and the Washloo technical team this week has been outstanding . Customer service as it should be but so rarely is these days.
We had an annoying and persistant leak around our Washloo toilet which completely baffled our plumber. It happened spasmodically and without any obvious reason. Karen offered advice and , when the plumber had tried everything he could think of , she involved a colleague who sent a replacement part which was the answer. Great relief all round !
Thank you to all involved.

Risposta di Washloo
Amazing toilet
Amazing toilet, I went on holiday to Japan, out there they have these toilets in every hotel or public restroom, after using them for 2 weeks I had to purchase one for my home. I can't recommend them enough.
Excellent washloo product
Arrived on time,well packed,easy to install, works excellent, glad we had the remote control model
Washloo are a fantastic company
Washloo are a fantastic company, they delivered on time and the unit is great, I can totally recommend this company without any hesitation.
From ordering to delivery this company…
From ordering to delivery this company was first class.If I need anything in the future I won't hesitate to order again.
Family run buisness that you can…
Family run buisness that you can actually communicate directly with, fantastic products with excellent after sales.
Highly recommend
Fantastic product and wonderful team to deal with. Effortless communication and delivery. Everyone loves my washloo!!
We have just invested in our second…
We have just invested in our second Washloo given our great experience with the first one. Customer service is A1 and technical support second to none. This product does what it says on the tin and has helped my partner who has MS to remain more independent.
Peace of mind
I suffer from pelvic radiation damage and therefore don't always make it to the loo. Knowing I have my washloo installed and working, means I can clean myself quickly and efficiently without causing myself too much anxiety.
The wrong user manual was sent
The wrong user manual was sent. Please can you send me the correct one.
Thank for your helpful response. It might be a good idea to put your phone number on all the manuals so that it is immediately to hand. For the consumer this would useful.

Risposta di Washloo
Excellent all round
Fast delivery, excellent customer service and superb product. Very happy!
Service and produce were great
Service and produce were great. At least we've had no problems with the toilet seat so far. Got plumber to increase water flow to max for better results.
My Washloo Sensation
After searching for Months for a Japanese toilet with the functions we wanted at a price that was not astronomical.
We were r3commended the TOTO as @ brand. A quality toilet with a price to Match.
I came across the Washloo brand. I contacted them to arrange to view their product’s in Holywell, ,North Wales.
The the staff were very knowledgable an helpful.
I decided on the Sensation wall mount, I placed my order and they delivered on a convenient date to match the installers work schedule.
Nothin but praise for the staff and product.
We drove to North Wales from Wigan to see the Wasloo and wa# impressed with the quality of the Sensation.
My wet room installer has fitted many Japaneses toilets and he commented on how good he felt the Washloo was.
Mdplumbing and bespoke bathrooms
It’s been an excellent experience
It’s been an excellent experience. Such a great product. I would highly recommend.
Very prompt and efficient service
Very prompt and efficient service: extremely friendly lady on the end of the phone - would recommend this company
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