WallhackRecensioni 

purchased sp-004 expecting brand new product and recieved a damaged box that was open, pad that was used and items missing.

Great shop, fast and relaible shiping
And ofc great porducts

Got the CR-005 glass pad and i am very happy with my purghase. Also bought sleeve and silent dot skates. Everything just feels good when using them. The skates really are silent.
Delivery was really fast and the package was sended on same day.

Incredible product and delivery!!! 100% recommendation

You guys are doing a awesome job I recommend to all my friends you guys are fast quick on shipping. I give you guys a grade A++ keep up what you guys doing your stuff are amazing I have a idea every stuff you sale should come with a free 25 dollar gift card plus when someone purchased something online should includes 2.50 donation to veterans VA it is just a idea

Quick and easy to order and the products are amazing! Super satisfied with my SP-005.

Insanely fast shipping process and incredible packaging!

Never seen such a fast fullfilment process from China to Germany. Well worth the extra shipping cost in this case.

Pad and Bottle is of excellent quality, no complaints, sleeves are amazing as well.

Reliable products and great service.
1 Months of Use

Onto the goodies of the review , I’ve been a Cloth pad gamer for 16 years. Dabbled in early hard/glass pad products but none of them felt precise or like I had control. With the CR-005 it’s 100% the opposite but you actually do get the level of control from a cloth pad but on glass. Smoothness is a big thing and on cloth it always felt muddy. I had to focus more on how much force I to use to get to where I want my crosshair to be, it’s the complete opposite on the CR-005. Maybe I’m glazing but it really is a game changing product for serious fps players.

I got the sp5 which is pretty good. This pad came with black and yellow skates.
The black ones were done after 3 weeks of light use. I'm using the yellow now for 2 weeks and like it a lot more. I don't know how long they will last. I don't think I can afford to buy skates every month tbh. Good product if you are in a good place with $. Will likely have to search else where for some long lasting or more affordable skates.

Excellent ordering experience, but sub par product materials. My cloth pad is already fraying at the edges after one month of use. Not good.

Wallhack might look like a premium brand, but their customer service completely ruins the experience.

The biggest issue is how they handle problems—basically, they don’t. If anything goes wrong with your order, you’re often left dealing with it yourself. There are multiple complaints about customers being told to contact the shipping company instead of the company actually taking responsibility. That’s unacceptable for a brand charging premium prices.

Communication is inconsistent at best. Some people report slow responses or vague answers, especially when it comes to issues like delays, missing packages, or unexpected fees. Others mention that support doesn’t provide real solutions—just generic replies that don’t actually fix anything.

What’s worse is that when customers raise legitimate concerns (like surprise customs charges), the response is basically “it’s in the terms, nothing we can do.” That kind of attitude shows zero accountability and makes it feel like they care more about protecting themselves than helping customers.

For a company positioning itself as high-end, the lack of reliable, proactive support is a huge red flag. Good customer service should solve problems—not shift the blame or leave customers stuck.

Verdict: Expensive products with frustrating, hands-off customer service. If something goes wrong, don’t expect much help.

Shipping is grossly overpriced and slow. They use the cheapest and slowest option from UPS, and charge a decent amount over what the shipping actually costs. I paid 11 dollars for shipping and it took almost 6 days for me to receive. I printed a label (from UPS) that was 5 dollars cheaper than what they charged me for the same exact package, and it would have been here in half the time. I was offered air shipping for the same price they charge! That is a 60% upcharge in shipping they have. Do not order from these guys directly.

This is my first time using a Wallhack product, and I'm truly impressed with the design, packaging, and product quality. Everything is simply amazing, there are no words to describe it further hahahha, Thank you so much Wallhack Team!

Don't be fooled by the already high prices on their website. If you're ordering from the UK there's an extra £65 on top for customs that they only put in their shipping terms and conditions. They could try to calculate this at the shipping point of sale, or partner with some supplier to make this not an expense for the user. But no.

Instead of doing any of that they make the consumer pay an extra £65 on top of the £120 bundle I got. Not sure any amount of quality can make me justify £185 on a pane of glass.

If you contact them about it all they say is that they lost it in their shipping conditions and there's nothing they can do about it. Do not order directly from them, if at all.

Rigtig hurtig levering, og musemåtte var forsigtigt pakket godt ind. Jeg købte en cloth mousepad, og den er i sindssyg lækker kvalitet.

Anbefaler stærkt SY-001, hvis man vil have en control musemåtte, som føles lidt Artisan-agtigt ;)

best quick quality

I recently had an issue where the Evangelion (limited time drop) mousepad got returned to sender because it was somehow sent to the wrong address.

I emailed customer support and Danny replied within 12 hours or so and immediately sorted it out for me. Absolutely impeccable service, I'm a customer for life.

Edit as of 2/9/26 - new package got shipped from Denmark, got stuck in customs, Wallhack support was able to fix the error within 24h. GOAT company