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At Walk and Thread, we take pride in offering a premium range of pet accessories designed to marry functionality with elegance. Our curated selection includes durable leashes, stylish collars, chic pet apparel, and cozy beds, all crafted with meticulous attention to detail to ensure they stand the test of time. Our name, Walk and Thread, epitomizes the journey of companionship and the fine craftsmanship that goes into each product we create. We believe that every pet deserves the finest, which is why we use high-quality, comfortable materials that are not only stylish but also ensure the utmost comfort for your furry companions. Browse our online store to discover accessories that are as unique and classy as your beloved pet. Whether you are looking for a modern harness, a sophisticated bed, or a set of playful toys, Walk and Thread is your go-to destination for high-quality pet accessories. We value our customers' feedback and strive to provide exceptional customer service with each interaction. Our seamless online shopping experience, coupled with prompt delivery and a dedicated customer service team, makes shopping with us a breeze. Explore a world of elegant pet accessories at Walk and Thread - where quality meets style, and customer satisfaction is our priority.
1st Floor, Cardinal House, 20 St Mary's Parsonage, M3 2LY, Manchester, Regno Unito
4,1
22 recensioni
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I can not see why this company is still in business, dose not answer e mails
Chat never anyone on it
Seem a bit of a joke as i was going to buy a dog bowel set.
But if there are like this why bother
Shame get your act together
I’m really impressed with Walk & Thread. The product quality is excellent and feels super premium. I did have a bit of a delay with my delivery, so I had to wait longer than expected - but the team handled it brilliantly. They kept me updated and even compensated me with a generous discount, which shows they genuinely care about their customers. Great service, great products
Excellent products and fabulous fast service! A pleasure to do business with!
I couldn’t be happier with my experience. The products are top-notch, offering great value and quality. What really stood out, though, was the exceptional customer service. The team went above and beyond to assist with all my queries and made sure everything was perfect from start to finish. Highly recommend this company if you’re looking for reliability and great support!
Obssesed with my dogs new collar and lead!, the quality is insane for the price. would definitely recommend!
My kitten loves it! Great bag, safe and sturdy, and good communication and quick postage. Thank you!
Lovely bowl that I actually use as a treats/ extra water bowl for my cat! Beautiful and so aesthetic. Amazing service 10/10
Lovely bowl & stand but I wouldn’t recommend or repurchase. My dog has used this twice and the entire inside is already scratched. I’ve never had this with any other ceramic bowls and they were significantly cheaper.
Risposta di Walk and Thread
Hi Caitlin,
Thank you for your feedback, and we're very sorry to hear about your experience.
Our products undergo thorough examinations, including scratch tests, to ensure they meet the highest standards. We've sold hundreds of bowls and have never encountered this issue. In fact, we personally use the same bowls for our dogs, and they have lasted for the past half year without any problems.
We apologise for the inconvenience this has caused. Could you please email us at customerservice@walkandthread.com with a photo of the condition of the bowl? We would be more than happy to arrange a replacement for you.
Thank you for bringing this to our attention, and we appreciate your understanding.
Best regards,
Walk and Thread
I would 100% recommend Walk and Thread. Fantastic customer service after a little delivery hiccup which wasn’t their fault. Their communication was brilliant and their resolution great. And that’s not all their products which are lovely, I have two very happy doggos.
Purchased the Vegan Harness and lead- beautiful product! Our pup Finneas is feeling and looking quite posh- as he likes to look stylish.
Finneas highly recommends the products and said the customer service is excellent. After realizing I may need a smaller harness - they contacted me immediately to verify- and they were correct. I may be a small pup but I’m a posh one now 👑
I bought a harness and dog water bottle. Delivery was really quick. The harness fits my dog perfectly, much better than my old harness which was falling apart. My dog loves the water bottle especially during this hot weather! I would definitely recommend Walk and Thread to a friend.
Great purchase, we love it for our puppy. Very soft leather with cushioned backing & having the AirTag gives reassurance. Fit was good too.
Super stylish products at a fair price. Not everything I ordered was suitable but that’s not unusual when buying online. However the great customer service and ease of return made the whole experience a smooth one. Would def buy from W&T again
Had a great experience with Walk and Thread. Their customer service was friendly and quick. When my Sienna Brown lead was out of stock, they sent me a Maroon Orange one instead and even included an extra lead for free!
The quality is fantastic, and I really appreciate how they handled everything. I’ll definitely be shopping with them again.
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