Great support! After almost half a year, one of the attachments developed a defect, and a replacement was sent to us immediately. On top of that, there was a free gift included, which I hadn’t expecte... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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No issues with company great to deal with, with prompt shipping I just expected a lot more from my VVD Rider Desire-but atleast my arms arent sore!+Here's to hoping it lasts longer than my free gift,... Leggi di più
L'azienda ha risposto
Attachments are to (broomstick) hard wish they were softer. Also the alignment doesn’t match the female anatomy so it’s either one or the other. The G-Spot attachment is just too long to actually... Leggi di più
L'azienda ha risposto
This is honestly a beautifully made and thoughtfully designed product. The saddle style is comfortable, and it delivers a really enjoyable experience overall. My only suggestion… and it’s an important... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
——— ——— Our Stor——————Having spent considerable time in the pleasure industry, we grew weary of the homogeneity in designs and frustrated by the barriers imposed on sex toys. Determined to change the status quo, our team, led by women, embarked on a journey to revolutionize the industry. VVD believes that explore sensuality should be a lifestyle rather than just sex. We're dedicated to helping you find the perfect 'resonance,' whether it's through pinpoint stimulation or multiple sensations. We value all your exploratory needs.
Informazioni di contatto
Cina
- vvdofficial.com
3,9
Molto buono
30 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
The unit does not work right
The unit does not work right. The thrusting mode doesn’t come on when it’s supposed to so no, I am not very happy with the product but I can’t return it so I’m stuck with it.
3 maggio 2026
Risposta di VVD
Thank you for reaching out, and we're truly sorry to hear about your experience.
Based on your description, this appears to be a quality-related issue, and we absolutely stand behind our products with a full replacement or refund policy. Our official customer support team has already reached out to you directly — please keep an eye on your inbox so we can get this resolved for you right away.
Great support
Great support! After almost half a year, one of the attachments developed a defect, and a replacement was sent to us immediately. On top of that, there was a free gift included, which I hadn’t expected at all. Excellent service and a very pleasant experience. Highly recommended! 😊👏🎁
17 aprile 2026
Non scritta su invito
Risposta di VVD
Thank you so much for your kind words!🌹
We truly appreciate your trust and support.
Providing reliable after-sales support and resolving issues for our customers is exactly what we’re here for.❤️
If you have any questions or needs, please feel free to reach out anytime.😊
Website made buying easy
Website made buying easy. Shipping was fast. Item arrived in great condition.
30 marzo 2026
Risposta di VVD
Thank you so much for taking the time to share your wonderful experience with us!We’re delighted to hear that your shopping process was smooth, your order arrived quickly, and the item was in perfect condition. Your satisfaction means everything to us.
If you have any questions or need further assistance, please don’t hesitate to reach out anytime.We hope you enjoy your purchase and wish you a fantastic day!🌹
Wife loves it!
Wife loves it, very erotic and pleasurable. Had a slight problem with a few attachments and the company took care of it PROMPTLY.
VERY PLEASED
9 gennaio 2026
Non scritta su invito
Risposta di VVD
Thank you so much for your kind review!We’re delighted you and your wife are enjoying it, and glad we could resolve the issue quickly.Your satisfaction means everything to us.If you have any further questions or issues, please don’t hesitate to reach out anytime.
Ordered this for my wife
Ordered this for my wife. Very quick order processing. And arrived on time according to tracking. Online ordering was simple and easy. I have no complaints. As far as the vvd viva desire wife loves it. And and I love it even more.
6 marzo 2026
Risposta di VVD
Thank you so much for sharing your wonderful experience! We’re thrilled to hear your order was smooth, fast, and arrived right on time—and most importantly, that both you and your wife love the VVD Viva Desire.
Your satisfaction means everything to us. Wishing you both many more joyful moments together! 💛
If you have any questions or issues later on, please feel free to contact us anytime.
The package was open when I received…
The package was open when I received it, non discretionary shipping did not happen, would like to return.
9 febbraio 2026
Risposta di VVD
Hi there, thank you for reaching out and sharing the photos with us. We're truly sorry to see that your item arrived damaged — it looks like it was scratched during transit due to rough handling by the courier. We'd like to make this right for you: we can either send you a free replacement or process a full refund, whichever you prefer. Please let us know how you'd like to proceed. Again, our sincere apologies for the inconvenience.
No issues with company great to deal…
No issues with company great to deal with, with prompt shipping I just expected a lot more from my VVD Rider Desire-but atleast my arms arent sore!+Here's to hoping it lasts longer than my free gift, only survived 1session in my camp, I'd be interested to know how to get a job testing them, cos I've broken plenty🤦♀️🤣
4 gennaio 2026
Risposta di VVD
Thanks so much for your honest feedback! 🙏 Could you please share the specific issues you’ve had? We’d really love to provide you with detailed operation tips and fun usage ideas to help you get the most out of your product. Also, we absolutely love your product tester suggestion—we’ll definitely keep it in mind!
Risposta di VVD
🥰 So glad you loved the speedy delivery—we always aim to get your order to you fast! Thanks for the recommendation, it means the world to us. Hope you enjoy your purchase!
Alles bestens!
29 dicembre 2025
Risposta di VVD
Thank you for your recognition and encouragement. Please feel free to reach out if you have any questions or suggestions later. All the best!😊
Standing ovation
I reached out with an issue w my older VVD rider and they handled it white glove and promptly. I also ordered the Go and wow! I think it can even be used w a partner in a way thats completely unobstructed. Cannot wait to see what else they come out w. 100/100.
29 dicembre 2025
Risposta di VVD
Hi there! We’re absolutely stoked to read your awesome review—it truly means a lot to us🥰. We’re thrilled that we could resolve your old VVD Rider issue with prompt and attentive service.
It’s wonderful to hear you’re loving the Go model, especially its unobstructed design for partner use—that’s exactly what we aimed for when developing this product.
Stay tuned for our upcoming new releases—we’ve got some exciting surprises in store and can’t wait to share them with you.
It's very boring it just doesn't work…
It's very boring it just doesn't work right and it's kind of big it's light but the seat is odd I should of just bought a dildo for 7 times less.would have felt better honestly thinking about just throwing it out takes up to much room. I do like that the dildos have a box and I try to ride the saddle???
13 dicembre 2025
Non scritta su invito
Risposta di VVD
Hi there, we’re truly sorry this product didn’t live up to your expectations. To be clear, we offer free returns or exchanges specifically for quality or functionality issues—please share further detailed feedback with our customer service team, and we look forward to hearing from you so we can better assist with resolving this matter for you. Many customers have fixed similar fit issues with the seat by adjusting the usage angle or trying a different positioning. Thanks for your honest feedback—it helps us keep improving our products.
Very fast and great quality products as…
Very fast and great quality products as usual!
24 novembre 2025
Risposta di VVD
Thank you so much for your wonderful feedback—we’re thrilled you loved our fast delivery and top-notch quality as always! Your support means the world to VVD. If you have any questions or need assistance, please feel free to reach out anytime. 💛
Wife complains the saddle is very hard…
Wife complains the saddle is very hard and uncomfortable to mount and ride.
1 ottobre 2025
Risposta di VVD
Thank you for your feedback. We're sorry to hear that your wife found the saddle uncomfortable. As product experiences can vary from person to person, most of our customers find the softness level to be just right for their needs. We appreciate your input and will consider offering softer attachments in future releases.If you have any further questions or concerns, please don't hesitate to reach out.
Fast shipping in germany and great product
26 agosto 2025
Risposta di VVD
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your satisfaction is our top priority.We hope this product brings you even more joy. If you have any questions or issues, please don’t hesitate to reach out to us.😊
100% good product - 0% discretion
I give 5 stars to the product, which is excellent. The ergonomic shape is wonderful, soft and confortable. The "accessories" are confortable too and it's 100% garanted that orgasms will come (two in few minutes every time I use it).
Unfortunately I have to give 1 star for the packaging, as privacy were totally ignored! I think that to send such a product with an explicit box is an unforgivable lack of delicacy and respect for the customer! I expected an anonimous cardboard box, but this didn't happen. I've never been such embarrassed in my life!
That's why I give a total of three stars.
28 agosto 2025
Non scritta su invito
Risposta di VVD
Thank you for your feedback. We always prioritize customer privacy and our products are always shipped in discreet packaging. The innermost layer is the product and its original packaging. The middle layer is a cardboard box, and the outermost layer is a grey plastic bag. The shipping label also does not contain any product information.
Could you please let us know if you purchased from our official website? There might be some misunderstanding here. We are eager to serve you and resolve any issues.
We didn’t get your contact details. You can reach out to us via our customer service email: service@vvdofficial.com.
Schneller Versand, Ewartungen voll erfüllt
Schneller Versand, gute Sendungsverfolgung.
Der Sattel erfüllt unsere Erwartungen voll.
9 luglio 2025
Risposta di VVD
Vielen Dank für Ihre Unterstützung und Ihr Feedback – wir freuen uns sehr, dass alles zu Ihrer Zufriedenheit war. Bei Fragen zur Nutzung oder Pflege melden Sie sich jederzeit gern. Alles Gute und viel Freude weiterhin!
Risposta di VVD
Awesome to hear you’re loving it! 🙌 If you ever have any questions, we’re always here. Thank you again for your support. Enjoy your ride.
Top 2 for sure!
I was hesitant at first but really liked the style compared to the standard “machine”, and it went above and beyond my expectations. Prior the hitachi was my go to, this may be my next! Gets all the right places. Remote can be a little complicated but I enjoy the randomness.
9 giugno 2025
Risposta di VVD
Thank you so much for giving us a chance! We’re thrilled it exceeded your expectations and might even replace your go-to 😉 Appreciate the feedback on the remote — we’ll definitely keep that in mind for future improvements!
Wonderful product… please just strengthen the clitoral vibration is honestly a beautifully made and…
This is honestly a beautifully made and thoughtfully designed product. The saddle style is comfortable, and it delivers a really enjoyable experience overall. My only suggestion… and it’s an important one… is please make the clitoral vibration stronger. For me, it just didn’t have quite enough intensity to take things over the edge. If that feature were more powerful, it would be absolutely perfect. Still, it’s a great product with a lot of potential, and I’m really happy I purchased it.
10 maggio 2025
Risposta di VVD
Thank you so much for your kind and thoughtful review! We're really happy to hear you enjoyed the design, comfort, and overall experience of the product.
We truly appreciate your honest suggestion about increasing the clitoral vibration strength — that kind of feedback is incredibly helpful. We've shared it with our product development team as we’re always looking for ways to improve and make your experience even better.
Your support means a lot to us, and we're so glad you chose our product. 💜
After cancelling the order
After cancelling the order, I received this request for a review. Customer service is dismal, at best. They tell me I have to wait until I receive my order. Which I cancelled before it was shipped. Now I have to deal with a Chinese company and hope PayPal will support me. Don’t waste your time and $
11 maggio 2025
Non scritta su invito
Risposta di VVD
Hi there, we're truly sorry to hear about your experience and understand your frustration.
We’d like to clarify that our refund policy covers three different situations to ensure fairness and efficiency for all our customers:
If the order hasn’t shipped yet, we process the cancellation and refund as soon as we receive your request.
If the order has already been shipped, we’re unfortunately unable to intercept it. In this case, we kindly ask that you reject the package upon delivery, and once it’s returned, we’ll process your refund right away. Due to system syncing delays, sometimes the shipping status may not update instantly, even though the order is already being processed. We assure you this is not intentional.
If the order has been delivered, and there are any issues such as damage, missing items, or quality concerns, we always offer a replacement or full refund immediately.
We value your feedback and are actively working to improve our communication and service. Your satisfaction means everything to us, and we hope to have the chance to make things right. Thank you for your patience and understanding.
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