Pickup happened actually before the time that we were told. Driver explained the process very clearly and then the collection and delivery of the bike was done very professionally.
L'azienda ha risposto
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Came out promptly to recover my vehicle The recovery driver was friendly and gave me useful advise on what to tell my mechanic Thanks for the professional service
L'azienda ha risposto
Phone call was a bit painful (bad line) but a flatbed was on its way quick enough. I'd managed to drag my car to motorway services and paid for parking because past experience with "premium" breakdown... Leggi di più
L'azienda ha risposto
Was overall good but did not help that the young man was only one on recovery so quite a wait and as did not have address of garage was not going to put job in, however if I had it then would be le... Leggi di più
L'azienda ha risposto
4,7
Eccellente
232 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 83% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
4 hour wait in rain but I understand
4 hour wait in rain but I understand. Low cost breakdown cover for poor service
29 luglio 2025
Non scritta su invito
Risposta di Vrcr
Thank you for sharing your feedback with us.
We're very sorry to hear about your experience and the long wait you had in difficult weather conditions. We completely understand how frustrating this must have been.
While there were some issues with the location details provided to us, and we attended the original location provided to us by your brekadown provider and searched around this area before we arrived to the correct location provided by yourself, we recognise that the wait time you experienced was not ideal and we sincerely apologise for the inconvenience caused. We are working closely with our recovery teams to improve communication and response times to ensure a better service in the future.
We truly appreciate your understanding and your feedback, as it helps us improve our service.
VRCR Ltd
Down to earth, reliable, professional and quick!
We had a breakdown just off the A1 and needed to call to take us back home. The chap who arrived from VRCR was nothing short of professional and a really really reliable, friendly guy. We have a classic car so always look for people to take more care, and the gentleman (didn’t catch his name) was fantastic. Couldn’t recommend enough.
Thanks again for sorting us out!
26 luglio 2025
Non scritta su invito
Risposta di Vrcr
Thank you so much for taking the time to leave such a wonderful review! We’re really pleased to hear that our team was able to help you out quickly and professionally, especially given the extra care needed for your classic car. We’ll make sure your kind words are passed on to the driver who assisted you – he’ll be thrilled to know he made such a positive impression.
It was our pleasure to get you home safely, and we truly appreciate your recommendation. If you ever need us again, we’re only a call away!
VRCR Ltd
Rescue
The wait was longer than I would have liked being a lone female but had excellent service from the mechanic when he came , he was polite, friendly and helpful, the operators were also polite and helpful, although it took a while to get through, I would certainly use again and recommend the company
27 luglio 2025
Non scritta su invito
Risposta di Vrcr
Thank you so much for taking the time to leave us a review. We're really pleased to hear that our mechanic provided you with excellent service and that our team was polite and helpful throughout.
We sincerely apologize for the longer wait time than you would've liked, especially as we understand how important it is to feel safe and supported in that situation. We’re always looking for ways to improve our response times and call handling, and your feedback will help us do just that.
We truly appreciate your recommendation and your trust in us, and we hope to provide you with an even smoother experience next time.
Josh was fantastic
Josh was fantastic! I was not feeling very happy at all after a 4 hour plus wait due to the breakdown company (not vrcr) and Josh had driven for at least an hour to get to me but was so bubbly and cheerful, that he lifted my very low spirits. He competently rescued my car and drove it to my local garage. He was very professional and efficient throughout the whole experience. Thanks Josh!
21 luglio 2025
Non scritta su invito
Risposta di Vrcr
Thank you so much for your kind words! We're really sorry to hear about the long wait you experienced prior to our arrival, but we’re thrilled that Josh was able to turn things around for you. He’ll be so pleased to know that his positive attitude and professionalism made such a difference during a frustrating day. We’ll be sure to pass along your lovely feedback to him.
Wishing you all the best!
VRCR Ltd :)
Driver was excellent
Driver was excellent. We also explained we had an autistic son, and they made us a priority to save him any stress. I can't thank the company and driver enough for the top service from start to finish.
Highly recommended.
Thanks vrcr
11 luglio 2025
Non scritta su invito
Risposta di Vrcr
Thank you so much for your kind words and recommendation.
We’re really pleased to hear that you had a positive experience and that our driver provided the support and service you needed. At VRCR, we pride ourselves on delivering a smooth, stress-free recovery experience and always aim to cater to the individual needs of every customer.
Your feedback means a great deal to us, and we’ll be sure to pass on your thanks to the driver involved.
VRCR Ltd :)
Excellent Breakdown Service
Excellent Breakdown Service – Fast, Friendly, and Reliable
I recently broke down in my 4x4 and contacted Rescue My Car, who I have a personal breakdown policy with. They arranged for VRCR to carry out the recovery – and I couldn't be more impressed with the service from both companies.
The recovery driver from VRCR was extremely punctual, friendly, and very professional. He handled everything smoothly and placed my vehicle on my driveway exactly where it needed to be.
The entire process was stress-free and efficient. I’m very pleased with the excellent service and wouldn’t hesitate to use Rescue My Car again, especially if VRCR are the ones carrying out the recovery.
Highly recommended!
10 luglio 2025
Non scritta su invito
Risposta di Vrcr
Thank you so much for your fantastic review!
We're thrilled to hear that you were pleased with the service provided by VRCR during your recent breakdown, and that everything went smoothly from start to finish. Our team takes great pride in being punctual, professional, and friendly, so it's incredibly rewarding to know that came through during your experience.
We’re also grateful to work alongside Rescue My Car to ensure customers like you receive reliable and stress-free support when it’s needed most. Should you ever need assistance again, we’ll be ready to help.
Thank you again for the recommendation – it means a lot to us!
VRCR Ltd :)
Recovery came within an hour and the…
Recovery came within an hour and the young man who recovered my vehicle was a very nice, chatty chap who did everything he could to make the recovery as smooth as possible, particularly as I live down a narrow lane and manoeuvring his recovery vehicle wasn't easy!
7 luglio 2025
Non scritta su invito
Risposta di Vrcr
Thank you for taking the time to leave such a lovely review!
We're so pleased to hear that our recovery driver arrived promptly and made the process as smooth as possible — especially given the tricky access to your property. Our team always aims to handle every situation with care and professionalism, and it's great to know that came through.
Your feedback really means a lot to us, and we’re glad we could help get you back on track with minimal stress. If you ever need us again, we’ll be ready to assist.
VRCR Ltd :)
Excellent company
Second time I have had to call these out and second time of having Josh as the driver too. He's a great lad, friendly and chatty and gives an excellent service. 100% recommend.
5 luglio 2025
Non scritta su invito
Risposta di Vrcr
Thank you so much for your kind words and for taking the time to leave such a positive review! We're really pleased to hear that you've had a great experience with us — not just once, but twice!
We truly appreciate your recommendation and hope you won’t need us again anytime soon — but if you do, we’ll be ready to help.
VRCR Ltd :)
These guys were simply excellent
These guys were simply excellent! They came within a reasonable time (especially considering it was a Saturday). The first breakdown company I have dealt with that actually knew how to deal with a motorcycle. Driver was friendly and quick to secure the bike, and knew the local area. Only slight downside is the tracking app wasn’t very useful. It didn’t reflect where he was when waiting- I know because when he was with me it showed him as miles away. But a great experience with them all the same
5 luglio 2025
Non scritta su invito
Risposta di Vrcr
Thank you so much for the fantastic feedback! We're really pleased to hear you had a positive experience with our motorbike recovery service—especially on a Saturday. It's great to know our driver's expertise and local knowledge made a difference, and that your bike was handled with care.
We really appreciate your note about the tracking app, and we’ll be passing that along to our tech team to improve its accuracy. Feedback like yours helps us make the service even better.
Thanks again for taking the time to share your experience!
VRCR Ltd :)
Very transparent and communicative…
Very transparent and communicative thank you I was able to track the progress online 👍
3 luglio 2025
Non scritta su invito
Risposta di Vrcr
Thank you so much for your kind review! We're really glad to hear that you found our service transparent and that the live tracking gave you peace of mind throughout the recovery. We’ll always aim to keep you informed every step of the way. If your ever in need of organising another recovery, don't hestitate to contact us!
VRCR Ltd :)
Friendly, efficient service
The recovery driver was friendly, keep us in the loop for arrival time and was efficient in handling our car.
2 luglio 2025
Non scritta su invito
Risposta di Vrcr
Thank you so much for your kind feedback! We're really pleased to hear that our recovery driver made a positive impression—being friendly, communicative, and efficient is exactly what we aim for. We're glad we could assist you during what can often be a stressful time.
If you ever need us again, we're just a call away.
VRCR Ltd :)
Vehicle recovery
Answered phone within a minute
Very clear with my options for recovery..
Pick up arrived before ETA.
Recovery guy exceptional.
Took me to garage of choice.
1 luglio 2025
Non scritta su invito
Risposta di Vrcr
Thank you so much for taking the time to leave such a positive review!
We're delighted to hear that you had a smooth experience — from the quick response on the phone to the early arrival of our recovery driver. It's great to know that everything was clearly explained and that we could get your vehicle safely to your chosen garage without delay.
We'll be sure to pass on your kind words to the recovery driver – he’ll really appreciate the recognition.
If you ever need assistance again, we're just a call away.
VRCR Ltd :)
Great guy who came to our rescue
Great guy who came to our rescue. Was towed back . Very efficient and arrived before the estimated time which was excellent. Very good services ⭐️⭐️⭐️⭐️⭐️
28 giugno 2025
Non scritta su invito
Risposta di Vrcr
Thank you so much for your kind words! We're really glad to hear that our recovery driver arrived ahead of schedule and provided the efficient service you needed. It's great to know we could help get you and your vehicle safely back. We’ll be sure to pass on your compliments to the driver – it means a lot to the whole team.
If you ever need us again (though we hope you won’t!), we’re always here to help.
VRCR Ltd :)
Absolutely brilliant service couldn't…
Absolutely brilliant service couldn't have asked for better, thanks alot you was awesome 👍👍👍
24 giugno 2025
Non scritta su invito
Risposta di Vrcr
Thank you so much for your kind words! We're thrilled to hear you were happy with the service – it means a lot to the whole team. We always aim to provide fast, reliable, and friendly recovery, so it's great to know we hit the mark for you.
If you ever need us again (hopefully not too soon!), we’ll be here to help. Ride safe and take care!
VRCR Ltd :)
Risposta di Vrcr
Thank you so much for your kind words! We're glad to hear our team member was friendly and helpful. Providing great service and support is what we aim for, and it's wonderful to know we made a positive difference. If you ever need assistance again, we're here for you!
VRCR Ltd :)
Fantastic customer service
Fantastic customer service, quick recovery from a lovely local firm on a Sunday. Would highly recommend.
15 giugno 2025
Non scritta su invito
Risposta di Vrcr
Thank you for the great review! We're really glad we could get you back on track! Providing reliable and friendly service is what we aim for, and it means a lot to hear that you’d recommend us. If you ever need assistance again, we’re just a call away!
VRCR Ltd :)
Efficient and went above and beyond
Friendly happy bubbly driver. Arrived earlier than ETA. Clearly enjoyed his work. Chatty and great company. He went above and beyond expected to be honest. Also offered their service to fix the car. He was efficient, didn't feel rushed though. Was considerate of other on my road on drop off.
Couldn't improve his service in any way.
11 giugno 2025
Non scritta su invito
Risposta di Vrcr
Thank you very much for your lovely review, it is very appreciated! We are always happy to help :)
My garage couldn't repair my car…
My garage couldn't repair my car following a mechanical fault. Contacted Steven out of hours, within a matter of minutes he had arranged for it to be picked up, taken to his garage, dropped off a courtesy car to me, kept me informed about what was going on at each and every step. Polite, helpful, punctual. Customer service at its finest. Zed.
10 giugno 2025
Non scritta su invito
Risposta di Vrcr
Thank you so much for your kind review, it is greatly appreciated! We are always happy to help :)
Overall good experience
The recovery was delayed but they apologised and explained why, they were quick and efficient and the driver was very friendly and chatty which helped make the situation a bit brighter
5 giugno 2025
Non scritta su invito
Risposta di Vrcr
Thank you for your review, it is very appreciated!
Highly recommended
Arranged a booked recovery, VRCR arrived on time, the driver was very polite and professional and the vehicle was delivered in great condition. Would highly recommend, great service.
6 giugno 2025
Non scritta su invito
Risposta di Vrcr
Thank you for your review, it is very appreciated! We are always happy to help :)
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