Pickup happened actually before the time that we were told. Driver explained the process very clearly and then the collection and delivery of the bike was done very professionally.
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Phone call was a bit painful (bad line) but a flatbed was on its way quick enough. I'd managed to drag my car to motorway services and paid for parking because past experience with "premium" breakdown... Leggi di più
L'azienda ha risposto
Was overall good but did not help that the young man was only one on recovery so quite a wait and as did not have address of garage was not going to put job in, however if I had it then would be le... Leggi di più
L'azienda ha risposto
Excellent Service. Glen (engineer) arrived a bit earlier than the ETA and in a very friendly manner soon identified & sorted out the problem enabling us to get on our way home. In addition to fix... Leggi di più
L'azienda ha risposto
4,7
Eccellente
231 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 83% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Really quick really helpful and polite…
Really quick really helpful and polite thank you
5 maggio 2026
Non scritta su invito
Risposta di Vrcr
Thank you for sparing some of your free time and giving VRCR a five star review we really do appreciate this. We are happy to hear that we arrive to you with the ETA given to you and we are glad that you received good customer service. Thank you!
Friendly efficient breakdown service
My car wouldn't start on the drive at home so I didn't have to contend with other traffic or being stuck in the middle of nowhere. But the service on this occasion was first class. Good communication. The breakdown guy arrived very quickly, re charged the battery in minutes, gave friendly advice and I was soon on the way to my local garage for a new battery.
22 aprile 2026
Non scritta su invito
Risposta di Vrcr
Thank you for sparing some of your free time and giving VRCR a five star rating, as a small business we appreciate this . We are glad that you found the over all service first class and that we arrived before the ETA given to you. We are also happy that our driver gave you some friendly advise and that our customer service was good. Thank you !
Risposta di Vrcr
Thank you for sparing some of your free time and giving VRCR a five star rating as a small business we appreciate this. We are happy to hear that you was happy with the over all service and we arrived before the ETA giving to you and that you thought our driver was excellent. Thank you !!
Very bad experience
Very bad experience. My auxiliary belt snapped on getting to work on a Sunday. I called recovery who took the car. I wanted to take it to my local garage, but he told me their garage would charge me a fair price. The next day, I was the one calling the garage seven times to get an update. They were very nonchalant, and there was poor communication from the lady at the reception. After calling several times, I was told the fault was the auxiliary belt that needed changing. They charged 2 hours labor at £50 per hour just to change the belt, which I believe should be done in under an hour. I was asked to pay £245, and the recovery was 15 minutes away from their garage.
Please avoid this garage; they will rip you off
27 aprile 2026
Non scritta su invito
Risposta di Vrcr
Thank you for your review. From the beginning of the process you were advised of the cost of recovery. You were then offered to recover the vehicle to our garage to complete the repair, which you accepted. As soon as we had a mechanic free he looked at your vehicle and diagnosed the fault. Your were then advised of the costs for the repair to be completed. During that phone call it was explained in great detail to yourself what the charges entailed. You just wanted to pay a very minimal amount and not a fair price for the works completed and time taken. When I explained the costs to you and you didn't want to pay you were given the opportunity to collect your vehicle and take it elsewhere. All you said was that you needed your car back today. Your recovery was reduced as you were having works completed in our garage and the labour was charged at a reduced rate. Also, you mention communication was poor. I really don't see how when you must have called over 20 times since we picked your vehicle up to you collecting it.
At the end of the day you cannot expect a professional service and repair for just a nominal amount.
Excellent Service.
Excellent Service.
Glen (engineer) arrived a bit earlier than the ETA and in a very friendly manner soon identified & sorted out the problem enabling us to get on our way home.
In addition to fixing the problem enabling us, Glen also gave us some useful advice to help us avoid this situation happening in the future.
Having the tracking app with engineer’s name & vehicle reg was also very helpful and also helped put our mind at ease.
Thanks
21 aprile 2026
Non scritta su invito
Risposta di Vrcr
Thank you for sparing some of your time and giving VRCR a five star rating. We are glad that you was happy with the customer service that was given and Glen got your vehicle problem sorted and he gave you some useful after care tips. It is nice know that you found our tracking app useful and that it put your mind to ease. Thank you!
Quick and easy
Quick and easy, friendly and helpful staff over the phone, assessment painless. Young gentleman turned up a lot quicker than estimated arrival and happy to help.
Thank you very much 💝
16 aprile 2026
Non scritta su invito
Risposta di Vrcr
Thank you sparing some of your free time and giving VRCR a five star rating as a small business we really do appreciate this. We are glad that you was happy with the overall service provided and that we arrived to your self before the ETA given to you and that you found our staff member was happy to help you in the time of need. You are very welcome and we was happy to help you!
Excellent service
Very cheerful and friendly driver. Arrived earlier than the eta that had been given. Problem with car was identified quickly and clearly explained. Car was loaded and transported to local garage with minimum fuss.
15 aprile 2026
Non scritta su invito
Risposta di Vrcr
Thank you for sparing some your free time and giving VRCR a five rating as a small business we appreciate this. We are happy to here that you found our service excellent and that we met our ETA before time given. We are glad that you found our recovery driver cheerful, friendly and knowledgeable to find the issue quickly and transported your vehicle to the local garage with minimum fuss. Thank you!
Extremely good service
Extremely good service. The driver arrived about 10 minutes earlier than scheduled and, despite my camper being in an awkward spot, we managed to get it onto the truck and safely delivered home in short order. Very pleased indeed.
6 aprile 2026
Non scritta su invito
Risposta di Vrcr
Thank you for sparing some of your free time and giving VRCR a five star rating as a small business we appreciate this We are glad that you the we provided a good service and you was pleased with the outcome of the recovery process and we met the ETA given to you and that our recovery driver got your campervan home safely. Thank you!
I was very impressed
I was very impressed, timely recovery, friendly team both on the phone and the recovery guy, very straight forward
2 aprile 2026
Non scritta su invito
Risposta di Vrcr
Thank you for sparing some of your free time and giving VRCR a five star rating, as a small business we appreciate this. We are glad that you found the overall service impressive, friendly and that we met our ETA and that our recovery driver was professional. Thank you !
Excellent in every way
Excellent in every way. Prompt attendance, identified the problem immediately. I was very happy with the service
27 marzo 2026
Non scritta su invito
Risposta di Vrcr
Thank you for sparing some of your free time and giving VRCR a five star rating we really do appreciate this. We are glad that we met the ETA given to you and that you was happy with our customer service and that our service technician identify the problem straight away and that you as happy with the overall service. Thank you!
A little bit of a wait for recovery …
A little bit of a wait for recovery for my car that failed to start whilst I was out shopping. Mechanic arrived who was exceptionally nice friendly and very very helpful and experienced. It was the car battery that failed so he boosted it up so enabled myself to get home. Recommendations for a new battery. Great service. Highly recommend
25 marzo 2026
Non scritta su invito
Risposta di Vrcr
Thank you for sparing some of your free time and giving VRCR a five star rating as a small business we appreciate this. Sorry you had to wait a little over the ETA. We are glad to here you was happy with our customer service and you found our service van technician help and that he got your car started and thank you for stating that you received a great service and that you highly recommend us. Thank you
Great service quick and professional.
13 marzo 2026
Non scritta su invito
Risposta di Vrcr
Thank you for sparing some of your time and giving VRCR a five start review. We are glad that you found our service quick and professional and that you received good customer service - Thank you !
Risposta di Vrcr
Thank you sparing some of your free time and giving VRCR a five star rating we really do appreciate this as been a small company. We are glad that you was happy with the service that was provided and also with our customer service. Thank you !!
Excellent service …
Excellent service used this company for many years 2nd time to have them out. The time frame they gave me was two hours arrived way before that. The gentleman who came was excellent explained erverthing and advised what I needed to do. Would definitely recommend this company.
12 marzo 2026
Non scritta su invito
Risposta di Vrcr
Thank you for sparing some of your time to give VRCR a five star rating we do appreciate this. We are glad that we arrived within the ETA given to you and that you found our service van technician informative and knowledgeable and he provided good customer service, and thank you for saying that you would recommend us.
The person who picked me up was lovely…
The person who picked me up was lovely and very talkative and kept me at ease he also was very helpful with my car
7 marzo 2026
Non scritta su invito
Risposta di Vrcr
Thank you for sparing some of your free time and giving VRCR a five star rating. We are glad that you was happy with our customer service and that you found our driver very helpful. Thank you !!
Breakdown turned up within 10 mins of…
Breakdown turned up within 10 mins of call. The young lad was great, very professional and knowledgable. Towed my car to the garage and made sure I got home safe.
5 marzo 2026
Non scritta su invito
Risposta di Vrcr
Thank you sparing your free time and giving VRCR a five star review as a small business we really do applicate this, we are glad that we met the eta and that you found or driver great, professional and knowledgeable and that our driver put your safety first. Thank you !!
Outstanding
Outstanding. Breakdown mechanic arrived in 5 minutes! I didn't even have time to read the text update. Worked out pretty quickly what was wrong and got me going. Thanks Glen!! So glad I ditched AA. Oh, and my friend waited FOUR hours recently with RAC.
Thanks again.
4 marzo 2026
Non scritta su invito
Risposta di Vrcr
Thank you for sparing some of your free time and giving VRCR a five star rating. Thank you for saying that you found the whole breakdown experience outstanding and that we defiantly met our ETA compared to your friends ETA. We are glad that you found our technician vert informative and got your vehicle started, You are very welcome !!
Superb
Superb.
(Glen) Arrived within 30 mins of my call. Found the problem, and safely escorted me from a motorway services to their garage about 10 mins away. Removed the faulty part. Took it to their parts supplier for a replacement. Returned and installed the replacement part. Charged me for the part (labour etc was covered by my insurance/breakdown cover). I was on my way, all sorted, in about 4 hours from my initial call (to my breakdown agent).
An excellent service, and all carried out in a professional manner. Couldn’t fault the whole experience. Thanks all.
4 marzo 2026
Non scritta su invito
Risposta di Vrcr
Thank you for sparing some of your free time and giving VRCR a five star rating as a small business we really do appreciate this. Thank you for saying that throughout the process of your breakdown to start to end was superb and that VRCR provided a excellent service with professionalism and that we arrived to you within the ETA given Thank you !!
100% satisfaction.
I have home start, and my car didn't start. I contacted the breakdown service, who were prompt. They told me the recovery vehicle would be with me within 1 and a half hours, (approx 12.30). I could track the vehicle from then. Within 20 mins Josh was at my house. He remembered me from a call out in November '25. He was his usual efficient self, kept me informed all the way through. He told me what in his opinion was wrong and towed my car to my garage. Prompt, efficient service all around.
1 marzo 2026
Non scritta su invito
Risposta di Vrcr
Thank you for sparing your free time and giving VRCR a five star rating, we always do appreciate this. WE are glad that you found our service very prompt and with in the ETA and we are glad you received the same customer service as you did back in November '25 with our driver been informative, prompt and efficient and overall the service was good from the start to the finish. Thank you
Great Company
Great experience with this company .Had my car recovered and taken to a local garage .Waited for just over an hour for them to come but that wasnt a problem as i was at home .Lovely customer service when i called .I would recommend this company.
2 marzo 2026
Non scritta su invito
Risposta di Vrcr
Thank you for sparing some of your free time for giving VRCR a five star review we always appreciate this. We glad that your experience was great considered and that our driver was within the ETA given to you and that you thought our customer service was lovely. Thank you!
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