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Valutata 1 stelle su 5

would be zero if possible. i've done a few of these tiktok auctions with other companies and no problems. i won the auction and commented which one i wanted multiple times, seems like i was muted. gav... Leggi di più

Valutata 1 stelle su 5

Scum bags is all I have to say had a $2000 order with them and no communication for weeks. Then they finally reached out after I emailed them countless times and they didn’t apologize or anything they... Leggi di più

Valutata 1 stelle su 5

Order something a week ago and they haven’t even created the shipping label. Contacted support and I got email about sales and promotions but no one responded about my package! I just want my money ba... Leggi di più

Valutata 1 stelle su 5

Garbage experience. 1st and last purchase, no updates after multiple emails. Then when I do get an update they immediately send it out magically. Came in all messed up and of course like another revie... Leggi di più

1,4

Pessimo

TrustScore 1.5 su 5

38 recensioni

5 stelle
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1,4

Tutte le recensioni

(38)

11 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Garbage experience

Garbage experience. 1st and last purchase, no updates after multiple emails. Then when I do get an update they immediately send it out magically. Came in all messed up and of course like another review, blames my local post office

25 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Horrible experience

Horrible experience with this store. I had 3 orders with them, but not anymore. They take forever to ship the orders, the last order I requested to cancel and they didn’t respond, they just shipped it. So let me save you time and money and do not order anything from this store. They will be the next kraken collectibles or big apple collectibles which never responded and kept your money.

17 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

They send dented pops and then try to…

They send dented pops and then try to blame the shipping company like UPS. They make you file a claim with UPS even though its not the shipping companys fault. They refuse to replace the pop or send a refund. They are a horrible dishonest company.

9 maggio 2024
Non scritta su invito
Valutata 1 stelle su 5

Worst store to buy from

Worst store to buy from , they treat there customers like nothing and they don’t give you no new about your orders can pass a month and still no tracking number . Don’t order from them

21 gennaio 2024
Non scritta su invito
Valutata 1 stelle su 5

Horrible Experience

Ordered something from their Black Friday sales. After 45 days never shipped. Emailed them asking what the status was and no response. So I filed a claim with my bank. So instead, Vrare's response was to cancel another preorder I had with them. They need to figure out what's going on. If they couldn't fulfill my blackfriday purchase thats fine, just refund me. but why cancel something I still wanted? Never buying from again.

27 novembre 2023
Non scritta su invito
Valutata 5 stelle su 5

My experience was positive

My experience was positive. I purchased something from vrare, then read these negative reviews. All the negative reviews made me nervous so I emailed vrare to find out when they would process my order. They responded to my email a couple days later. I received my item today, just two weeks after ordering it. They were responsive and timely. I would order from them again.

1 dicembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Amazing experience with them!

Amazing experience with them! My orders have always been delivered on time. They do ship according to your pre order. If you happen to pre order with in stock it will ship at a later date. As the small business they are, I give them props for being very transparent. I see some people can be negative but it’s best to read everything yall. I love them and will continue to support them. They don’t take long to ship, some people like to bring other small businesses down and want the worst for them. I was able to meet them at the convention for their exclusive; Very nice and humble people! Keep supporting vrare for what they do. Have patience people.

15 novembre 2023
Non scritta su invito
Valutata 1 stelle su 5

HORRIBLE SHIPPING TIME

Absolute worse company with shipping. I’ve ordered funkos from many different businesses and none have taken even half the time vrare does. You buy something in January and hope it’ll make it in time for Christmas. I’ve ordered a couple times for benefit of the doubt and each time disappoints. Seems they can always be in Instagram though.

25 novembre 2023
Non scritta su invito
Valutata 1 stelle su 5

Poorly Disclosed Fees and Item Swapping

This is the right business to go to if you want to be ripped off with a poorly disclosed 20% restock fee, even for preorders, and if you want to buy items that get swapped out for other items you did not intentionally order. I contacted customer service, who were absolutely condescending and insisting that what they do is the same as other stores like Target. No one goes to Target or Amazon with the expectation that there will be a 20% fee, which is also not in the store policy dropdowns either.

24 ottobre 2023
Non scritta su invito
Valutata 5 stelle su 5

Amazing Service!

They are absolutely amazing! I ended up taking a chance and ordered a pre order item. They did state they were going through a warehouse transition and items would take some time to get delivered. When the item got here I absolutely loved it! I can’t thank them enough! They communicate with their customers through social media and definitely check the site for any updates. I would give them a try! Please be patient as they are a small business. And no, they don’t hold your money, you are more than welcome to email them for any help needed.

3 settembre 2023
Non scritta su invito
Valutata 5 stelle su 5

Really loved how my funko pops came…

Really loved how my funko pops came with pop protectors included for free. My packaged arrived safe and sound within a week of my purchase! Looking forward to getting future funko pops as I see vRare has a huge selection of exclusives and affordable commons.

13 luglio 2023
Non scritta su invito
Valutata 5 stelle su 5

I received my in stock orders pretty…

I received my in stock orders pretty quickly and loved how they provided protectors for free. Would definitely recommend. For the people complaining about the chases this company offers chase bundles and does not do 1:6. We love this personally as we save a ton of money grabbing our bundle then buying 6 of 1 item!

1 luglio 2023
Non scritta su invito
Valutata 1 stelle su 5

Shady business practices

Shady business practices. They open cases and remove products and swap them. You will not get a chase if you a vase. They deliberately remove them from the case. STAY AWAY FROM THIS business.

12 giugno 2023
Non scritta su invito
Valutata 1 stelle su 5

Rough Experience

So far my experience with this company has been extremely rough. I email this company 3 weeks after I place my order asking for an update on my order. I was then informed my order had a tracking number through Shopify's automated email but no response to my original inquiry. I email back ~5 days later asking why my tracking number hasn't been updated with a status. I was there informed that they have USPS and UPS pick-up in bulk and that they would open an account to look into this issue. Now I get the picking up in bulk but, open an account to look into the issue? I'm not sure if I am missing something but that statement didn't make much sense to me. So I email back asking if my package is ready for pick-up by bulk pickup from the carrier. Simple question to get straight to the point at least I thought that.

"As stated before they pick up in bulk although they don’t pick up everything at the same time as we now have to create an account with them to get this situated." At this point, I just want my money back.

4 aprile 2023
Non scritta su invito

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