I visited the stirchley branch and was greeted by Dave and Alfie. They were extremely helpful and guided me to what worked best for me after expressing what I was looking for. I have already recommend... Leggi di più
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The Derby branch is a very popular store because all staff are faultless in customer care and have exceptional knowledge of VPZ products and the health benefits of vaping over smoking. I visited the l... Leggi di più
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Been a while since I visited this store. Didn't really know what I wanted, and I asked lots of probably unnecessary questions. The two lovely staff members, Dominque and another lady answered everyth... Leggi di più
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Placed an order on 3rd of January expecting it to be delivered on Saturday paying for that pleasure Still no delivery on Monday 5th only to be told sorry there was a stock take (nothing on website... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
VPZ began in 2012, when our founders, eager to quit smoking, discovered that vaping was the only method that truly helped them kick the habit. Quitting smoking - especially alone - is no easy feat, and this was the spark that ignited the VPZ journey. What stood out to our founders while switching to vaping was the poor customer experience, limited availability, and lack of choice when sourcing liquids and coils. Motivated to help others quit smoking and aware that there were around 12.4 million smokers in the UK at the time, they opened the first VPZ store in Leith, Edinburgh. Their goal was simple: to help the local community make the switch, provide exceptional customer service, and spread awareness about vaping across the UK. Today, the evidence supports vaping as a powerful tool in the NHS stop-smoking strategy. While the well-known “95% less harmful” figure comes from a 2015 Public Health England review. Recent statistics show that around 5.5 million adults in Great Britain now vape, including roughly 3 million ex-smokers. Over the past five years, approximately 2.7 million people have quit smoking using a vape. In fact, the number of vapers now exceeds the number of smokers, with 5.5 million vapers compared to 4.9 million current smokers. Yet public perception still lags: studies show that 85% of smokers in 2024 underestimated how much less harmful vaping is, often believing it to be as harmful - or more harmful - than smoking. Educating smokers about the reduced risk could help more people make the switch. Our mission remains to assist those who want to quit smoking and support existing vapers on their journey. We do this through excellent customer service, an incredible range of products, cutting-edge technology, and local accessibility via stores across the UK. VPZ is still a family-run business with our headquarters in Edinburgh. Since opening our first store in Leith in 2012, we’ve grown to over 190 stores nationwide - and we’re not stopping there. Once recognised in the Virgin Fast Track 100 as Scotland’s fastest-growing business and 24th fastest-growing in the UK, our aim is to continue expanding until there is a VPZ on every high street, helping communities across the country make the switch to e-cigarettes. We pride ourselves on the expert knowledge and customer service of our vape store staff, who are always happy to help new and existing vapers find the right products to stay on their journey to becoming cigarette-free. Many of our team have been through the journey themselves, so they truly practice what they preach. You can rest assured that you’ll receive top-notch service at any VPZ store. All our Store Managers and Assistant Managers undergo rigorous product and service training before assisting customers. Great customer service, in-depth knowledge, and a genuine passion for vaping are at the heart of everything we do. We strive to provide expert advice and always recommend products that best meet our customers’ individual needs. When visiting any one of our VPZ stores across the UK, you can expect the biggest range of e-liquids nationwide and the best vaping devices on the market. Not only do we stock the hottest e-liquid brands from around the world, but our sister company, Absolute E-juice also create and manufactures our own brand e-liquids such as Self Juice. This is all done with meticulous care and attention at our state of the art production facility right here in Edinburgh and we utilise our staff to help create these flavours, why wouldn’t we. This means we can guarantee the best quality eliquids to every VPZ customer. All of this is crafted with meticulous care at our state-of-the-art production facility in Edinburgh, where our staff are actively involved in developing new flavours. This hands-on approach ensures that every VPZ customer receives e-liquids of the highest quality. So why not pop in-store today or browse the range on our site and make sure to follow us on Facebook, Instagram and X for all of the latest updates!
VPZ
Scritti dall'azienda
- The Vaping Specialist
- VPZ is the UK's leading vape shop. Visit us in-store or online for the best deals on e-liquid, vape kits, mods, tanks, coils and more. Free next day delivery and click & collect are available across the UK. VPZ started in 2012 when the owners, who had a desire to stop smoking, tried various ways to switch from cigarettes and found that vaping was the only thing that helped them kick the habit. We now have over 180 vape stores across the UK, with more store openings on the way.
Free Next Day Delivery When You Spend £19.99
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Shop online at VPZ and get free next day delivery when you spend £19.99 or more.
Informazioni di contatto
1 Huly Hill Rd, EH28 8PH, Edinburgh, Regno Unito
- 0131 322 8888
- support@vpz.co.uk
- vpz.co.uk
4,0
Molto buono
15.998 recensioni
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I bought a vape last Monday and battery wasn’t working properly from day one, full charged and took 6 puffs n went didn’t o 70%, so wasn’t shoots cos I’ve been buying the same vape for about 6 years s
I bought a vape last Monday, the xhanrgsee in it was knackered and only last 2 hours at most and it as a smok ipx80, went to the shops in Larkhall about 3 times to complain and they always hit me with a sikkk excuse why it’s like this j that, even got a new charger port too which was absolutely garbage and got one through the post this morning and it’s working bran new, so thanks Jacob my man ur a legend fella, thanks for the new Valero n ill
My old one won’t the shops on Larkhall ok Monday but not be going back to Larkhall one again Hamilton one for now, tell youse something youse wont last very long Larkhall VPZ shit if that’s the way they treat people n making out am lying about the product I thought, so thanks Jacob sir, outta 5 stars olll give u 45 starts lol but Larkhall 88 union street Larkhall won’t last like if that’s the way they treat people, like I was lying to them, total idiots n won’t be back ever, Hamilton on will be going bk too, thanks Jacob top man again sir,
16 novembre 2024
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Risposta di VPZ
Hi David,
Thank you for sharing your detailed experience. We’re sorry to hear about the trouble you had with the Larkhall store and the initial product issues, it’s certainly not the experience we want for our customers.
That said, we’re thrilled that Jakub was able to turn things around for you! We’ll make sure to pass along your kind words to him. Your feedback is invaluable, and we’ll work to ensure that all our locations provide the same high level of service.
Thanks again,
VPZ
Risposta di VPZ
Hi Sheerness,
Thank you for your feedback!
We’re so glad to hear that our staff was helpful during your experience. It means a lot to us to know we made a positive impact!
Thank you,
VPZ
Risposta di VPZ
Hi Archie,
Thank you for your wonderful feedback!
We’re delighted to hear that our staff could provide you with the support you needed.
Thanks again,
VPZ
Excellent customer service
9 novembre 2024
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Risposta di VPZ
Hi Samantha,
Thank you for taking the time out of your day to leave us this 5 star review!
feedback like yours motivates us to keep striving for excellence. If there’s anything else we can assist you with, please don’t hesitate to reach out!
Many thanks,
VPZ
Was recently in cowdenbeath store the…
Was recently in cowdenbeath store the manager Lauren was fab to deal with answered all my questions and explained everything i needed to know. Will be back in the store for any other help and top ups needed.
11 novembre 2024
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Risposta di VPZ
Hi Ashley,
Thank you so much for your kind review!
We're thrilled to hear about your positive experience at our Cowdenbeath store and that Lauren provided you with excellent service.
We look forward to welcoming you back. Thanks again for your support!
Thank you,
VPZ
Killingworth VPZ
Came into shop to stop smoking cigarettes. Louise helped me choose the right vape and liquids. Good knowledge of products and excellent customer service.
5 novembre 2024
Non scritta su invito
Risposta di VPZ
Hi Paul,
Thank you so much for taking the time to share your experience!
We're happy to hear that Louise was able to help you find the right vape and liquids to support your journey to stop smoking.
Providing knowledgeable advice and excellent customer service is what we strive for, and your feedback means the world to us. If you have any questions or need further assistance, don’t hesitate to stop by.
Wishing you the best on your smoke-free journey!
Many thanks,
VPZ
Glashiels branch, EXCELLENT!!!
Excellent staff in galashiels branch, friendly, excellent product knowlege, helpful all round friendly group with top class customer service , wouldn,t shop anywhere else
14 novembre 2024
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Risposta di VPZ
Hi Wendy,
Thank you for taking the time out of your day to leave us this 5 star review!
We're happy to hear about your positive experience with our team in Galashiels. Our staff work hard to provide excellent customer service, product knowledge, and a welcoming environment, so it’s fantastic to see their efforts recognized.
Many thanks,
VPZ
I placed an online order recently
I placed an online order recently, I didn't realise until after submitting my order that my default address was the VPZ store, instead of my home address. Completely my error. I emailed asking if my order could be delivered to my home address instead. It was no issue at all, and no delay on my order. Jakub was very helpful and friendly. Excellent example of great customer service.
12 novembre 2024
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Risposta di VPZ
Hi L,
Thank you for taking the time out of your day to leave us this 5 star review!
We're thrilled to hear that Jakub was able to assist you quickly and ensure your order reached the right address without any delay. We always strive to provide excellent customer service, and it’s wonderful to know we met your expectations.
If you ever need assistance again or have any questions, don’t hesitate to reach out.
Many thanks,
VPZ
Paul at Whitehaven is very helpful
Paul at Whitehaven is very helpful, he knows his stuff and always pleased to see you and gives good advice every time. An employee that should be valued as he represents the company in the best possible way.
11 novembre 2024
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Risposta di VPZ
Hi Sharon,
Thank you for taking the time out of your day to leave us this 5 star review!
We’re happy to hear that Paul has made such a positive impact on your visit at Whitehaven.
We’ll be sure to pass along your feedback to him and the rest of the team. Thank you for choosing us, and we look forward to seeing you again soon!
Many thanks,
VPZ
Very helpful staff in the Spennymoor…
Very helpful staff in the Spennymoor branch last night. Very patient with me dejecting the liquid flavours I wanted and was great to be able to try them from the tester stand before I bought. Will definitely be back.
8 novembre 2024
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Risposta di VPZ
Hi Helen,
Thank you for taking the time out of your day to leave us this 5 star review!
We're happy to hear that our Spennymoor team provided a helpful and patient experience for you.
We understand how important it is to find the perfect flavour, and we’re glad the tester stand made your choice easier.
Thanks again,
VPZ
VPZ customer support team
I’ve used VPZ for a while now with no problems. However on this order I received the wrong coils that I had ordered. I got in touch with the support team and was sent the correct coils the following day. I was given a return label for the incorrect coils. A simple mistake but rectified very quickly and efficiently.
7 novembre 2024
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Risposta di VPZ
Hi William,
Thank you for taking the time out of your day to leave us this review!
We're glad to hear that our support team could quickly resolve the issue and get the correct coils to you. We always aim to rectify any mistakes swiftly to ensure our customers have a smooth experience.
Your feedback is greatly appreciated, and we’re grateful to have you as a loyal VPZ customer. If you ever need further assistance, don’t hesitate to reach out!
Many thanks,
VPZ
Lovely staff
Lovely staff! Very friendly. I would definitely recommend they help so much on what you’re looking for and what would suit you best!
8 novembre 2024
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Risposta di VPZ
Hi Caitlyn,
Thank you for taking the time out of your day to leave us this 5 star review!
We're thrilled to hear that you had a great experience with our team.
Helping you find exactly what you're looking for and making sure it suits you perfectly is what we love to do.
Your recommendation means the world to us, and we can't wait to welcome you back soon!
Many thanks,
VPZ
Felixstowe Great place staff very…
Felixstowe Great place staff very helpfull friendly all very knowledgeable. Go out of there way to explain everything to you.
5 novembre 2024
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Risposta di VPZ
Hi Shirley,
Thank you for taking the time out of your day to leave us this 5 star review!
We're happy to hear that you enjoyed your experience at Felixstowe and that our staff were able to make a positive impression.
Our team takes pride in being helpful, friendly, and knowledgeable, so it’s fantastic to know we met your expectations.
Many thanks,
VPZ
great knowledgeable staff
great knowledgeable staff
lady in the Nottingham branch named Hannah such a lovely person, made me feel comfortable and helped me select the right device
6 novembre 2024
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Risposta di VPZ
Hi Em,
Thank you so much for your wonderful feedback!
We’re thrilled to hear about your positive experience with our Nottingham team, especially with Hannah.
We’re lucky to have her as part of our team, and it’s fantastic to know she made you feel comfortable and helped you find the perfect device.
Thanks again,
VPZ
Best vape shop I been
It was my first time visiting VPZ and I can say that I have the most greatest experiences in my life. Jason was who served me and he is the best. He explained everything from a to z . And I can be more grateful for his help. Not only I get what I need but I get for my friend to. Thank you Jason for your help, you been very professional and helpful 👍
7 novembre 2024
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Risposta di VPZ
Hi Toma,
Thank you so much for sharing your experience!
We're thrilled to hear that your first visit to VPZ was such a positive one.
We aim to make every visit informative and welcoming, and it’s great to know that Jason went above and beyond.
Many Thanks,
VPZ
Good deals and everything you need in…
Good deals and everything you need in stock, customer service is first class and will sort any problem pronto.
6 novembre 2024
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Risposta di VPZ
Hi Tony,
Thank you for leaving us this 5 star review!
Our team works hard to ensure you have a seamless shopping experience, and it’s great to know we were able to assist you quickly. If there’s anything more we can do to make your experience even better, please don’t hesitate to reach out on support@vpz.co.uk or 0131 322 8888.
Many thanks,
VPZ
Spoke with Andrew who was extremely…
Spoke with Andrew who was extremely friendly, informative and professional. The paisley store was absolutely spotless. I received great advice and purchased a vape that suited me. Would recommend
5 novembre 2024
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Risposta di VPZ
Hi Lucas,
Thank you so much for your review!
We're happy to hear about your positive experience with Andrew and that you found our Paisley store to be in top shape.
It’s fantastic that Andrew could help you find the perfect vape to suit your needs.
Many thanks,
VPZ
Great support
Been using them for years and service always great - speedy order fulfilment. Recently had an issue with an order and emailed - everything sorted within 12 hours of me notifying.
30 ottobre 2024
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Risposta di VPZ
Hi Steve,
Thank you so much for being a loyal customer over the years!
We're happy to hear that you've consistently enjoyed our service and the fast order fulfilment.
It’s great to know that our team could quickly resolve the recent issue for you. We aim to handle any concerns swiftly so you can continue enjoying a seamless experience with us. We appreciate your trust and look forward to serving you for many more years!
Many Thanks,
VPZ
Really helpful whenever I've needed to…
Really helpful whenever I've needed to contact, always gets back to me quickly snd sorts everything out. Highly recommend VPZ for any vaping needs. Staff super friendly and helpful and fast delivery.
28 ottobre 2024
Non scritta su invito
Risposta di VPZ
Hi There,
Thank you so much for your kind words and positive feedback!
We are happy to hear that you had such a great experience with our team and that our quick responses and service has been helpful for you.
Providing friendly, efficient service is our top priority, so it’s wonderful to know we’re hitting the mark!
Thanks again,
VPZ
The devices dare very poor only last…
The devices dare very poor only last just over the returns policy and break need a set of pliers to change the coil not ideal when out and about. Store manager feels he has to shout to get his point across and the follow up from the customer service team is poor and not helpful
Over all poor devices poor support from both shop and customer service
18 ottobre 2024
Non scritta su invito
Risposta di VPZ
Hi Paul,
Thank you for your feedback.
We are sorry to hear about your experience with our devices and the support you received. We strive to make our products easy to use and to provide excellent service.
Since the device is outside the warranty period, we won’t be able to offer an exchange. However, we’re here to help with any troubleshooting or advice on product care that might improve its performance.
Please feel free to reach out to us on 0131 322 8888 or support@vpz.co.uk.
Thanks again for sharing your experience.
Best regards,
VPZ
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