Voyage Outlet Recensioni 

71
TrustScore 1.5 su 5

1,7

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

I ordered a men’s comfortable puffer vest on sept 16, 2025 I was sent an email stating the item was delivered Oct 17th at 5:44am. This package was not delivered. I was home. I have sent many email... Leggi di più

Valutata 1 stelle su 5

ordered clothing online, received both the confirmation and shipping details with a tracking number. ordered 19th September 2025 as of 10th November 2025 have not received anything. 3 emails sent to... Leggi di più

Valutata 2 stelle su 5

I must admit there are some really nice products on this website, but I ordered what I thought would be a colourful throw which in the sale was still expensive. Annoyingly I didn't check the return po... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Bought a lampshade, it arrived damaged. I've tried multiple times to contact them but had zero response. Seems this is the norm. They are more than happy to keep spamming their offers via email an... Leggi di più

Dettagli dell'azienda

  1. Negozio di scampoli
  2. Negozio di arredi e di design d'interni
  3. Negozio di mobili
  4. Negozio di articoli per l'illuminazione
  5. Grossista di articoli per l'illuminazione
  6. Esportatore di tessuti

Scritti dall'azienda

DISCOVER THE VOYAGE STORY At Voyage we are passionate about fabric and design. Our vision is to create and enhance the beautiful home with a fresh, artistic feel that is unique in look and represents a contemporary, country lifestyle. Aspiring to be colourful and bring a fresh airy feel to the home, we express our vision in soft watercolour painting and drawings brought to life in our own studio by our talented team of artists.


Informazioni di contatto

1,7

Pessimo

TrustScore 1.5 su 5

71 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

1,7

Tutte le recensioni

(71)

2 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Something different

I have bought a variety off things from voyage all good quality I have been very pleased with all off the items the problem is the prices it varies all the time I bought some chairs I wanted to get another one but it was nearly £200.00 more then I had paid, 6 weeks later it was back to what I paid, for it also the postage is nearly £50.. a chair so that has to go on top of the price but there things are nice. I bought a picture which was a clearance, it was damaged in the post they had it picked up straight away, I asked if they could send a different one I had seen there was a £1.00 difference so they wouldn't do it as they have no payment facilities, I spent a few thousand pounds with them so they could have let the pound go, they should look at it as good customer relations

7 giugno 2022
Valutata 5 stelle su 5

Super Quality

Delighted with the quality of our table lamps and cushions, everything received is excellent. Delivery of items each time has been flawless and speedy. Would recommend without hesitation.

7 giugno 2022
Valutata 3 stelle su 5

No opportunity to change my order

No opportunity to change my order, which I wanted to. Telephone line was down on the day and my emails were not responded to as quick as I would have wanted.
The order placed was a real treat, in hard financial times, and the thought of paying two lots of postage, instead of just one, was beyond my capabilities on two really expensive items of purchase. In the end, just one was purchased.
Three stars awarded as a member of staff did, courteously, phone me - message left - and emails received suggesting I look in my 'spam' folder for email replies.
The business could just do with a more human touch, rather than an electronic payment system that cannot be altered to suit the customer's specific requirements.
NB I note that the price of the lampshade has gone up in price since I ordered, yet is still quoted as a clearance price. Certainly could not have bought it now!

6 giugno 2022
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Risposta di Voyage Outlet

Hello,

Thank you for your feedback on your order. It was great to speak to you and discuss this order. Our phone lines are available Monday-Friday, we have been closed over the bank holiday period between 3-5th May which may be why you couldn't reach us and we aim to respond to all emails within the same working day.

If you have any further issues with this, please let us know we are available by telephone Monday – Friday on 0141 641 1700 or alternatively available by email at voyageoutlet@voyfab.co.uk.

Kind regards and hope you have a great day!

Voyage Customer Service Team

Valutata 4 stelle su 5

No email to say products were on way…

No email to say products were on way but the cushions were all lovely and my friends loved them for their birthday.

3 giugno 2022
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Risposta di Voyage Outlet

Hi Mary,
Thank you for your review and for shopping with Voyage Outlet. We are pleased to hear that you are happy with the cushions and welcome you to shop with us again. We appreciate you taking the time to leave us a review as this helps us improve our service for customers. Please note an automatic shipping confirmation email with DPD tracking was sent to your email address on May 23rd at 11:11AM - this was sent to the same email as your original confirmation email on file. At times an email may deliver to your junk or spam folder depending on your mailbox settings so it is recommended to check both.
If you wish for us to update your contact details or if you require any further assistance please email voyageoutlet@voyfab.co.uk
Best regards,
Voyage Outlet Team

Valutata 5 stelle su 5

Over the moon, and then some ❤️

Ok so, I saw some cushions I loved in a local up market garden centre. I nearly fainted at the price but thought I would take note of the manufacturer and see if they were cheaper direct from them. I couldn’t get the price as they seemed to be for trade only. Anyway, found that there was an outlet and have kept checking to see if the ones I wanted came into them. Well they didn’t have the colour I wanted but I ordered 2 in a different colour way anyhow 😍😍 they arrived today, I am over the moon with them. They are beautiful and a fantastic quality. Even better coming from my home city of Glasgow. Yeah, I’m in love with them. Daughter says I’m totally off my rocker but I love having nice things. I will be keeping my eye on the site in case the other colour ways I want become available. I am extremely happy with the postage times too. 😃

27 maggio 2022
Non scritta su invito
Valutata 5 stelle su 5

Highly recommended

I have bought some seconds fabric and now a beautiful mirror. I’m over the moon with all of it. Everything arrived within days, if not overnight and the quality is stunning. I would recommend you to anyone, thank you! Btw, it seems that most people who have given you a poor review is down to the fact that they didn’t read the description properly 😬

23 maggio 2022
Non scritta su invito
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Risposta di Voyage Outlet

Hi Hannah,
Thank you for your review and for shopping with us online!
We are very pleased to hear that you are happy with your purchase and would love to welcome you back to Voyage Outlet in the future.
Kind regards,
Customer Service Team
Voyage Outlet

Valutata 5 stelle su 5

Wonderful experience dealing with…

Wonderful experience dealing with Voyage. We placed quite a big order and from ordering online to delivery, we had a great service and were kept informed of the progress. Quality products, would definitely recommend them.

19 maggio 2022
Non scritta su invito
Logo di Voyage Outlet

Risposta di Voyage Outlet

Hi,
Thank you for your review and for shopping with us.
It has been a great pleasure dealing with you. If there is anything more we can do to assist please get in touch voyageoutlet@voyfab.co.uk.
Kind regards,
Customer Service Team
Voyage Outlet

Valutata 5 stelle su 5

Excellent

After my initial reservations I have ordered another lampshade. It is beautiful, packaging was solid and secure and updates from Voyage regarding my order was excellent. Very happy to recommend.

5 maggio 2022
Non scritta su invito
Logo di Voyage Outlet

Risposta di Voyage Outlet

Hi Jacqueline,
Thank you for your kind feedback on our service.
We are really pleased to hear you are happy with the lampshade and thank you for choosing Voyage Outlet.
If there is anything else we can assist you with please contact us voyageoutlet@voyfab.co.uk.
Kind regards,
Customer Service Team
Voyage Outlet

Valutata 1 stelle su 5

Appallingly Over Priced Tat & Abysmal Customer Service

I bought three Voyage Maison Ebba cushions, which on their website, looked vibrant and beautiful, and at £46 each, I expected just that. When they arrived, they were far more dull and nowhere near as vibrantly coloured as they're depicted on their website.

However, due to previous issues and problems with returning items to this company, I decided to keep them. They had no labels on the covers advising that they should be dry cleaned, so after putting them on a very gentle wash, I was horrified to see that the pattern has all but disappeared!

I've contacted Voyage, and they indignantly tell me, that these items are dry clean only, and I should have searched on their website, to determine this! They also maintain that there's a dry clean only label on each cushion, and when I informed them that there most certainly isn't, Lauren's response was "well there are labels on the ones we have in our warehouse now!" Well that's great for you, but there aren't any on the cushions that you sent me!!

This company is a farce, they charge hugely inflated prices for sub standard products, and then will do anything to try to absolve themselves from blame. I am now going to initiate a chargeback from my credit card, as these are sub standard, faulty and shoddy items, nothing like they're shown on their website, and certainly not worth £46 each!

14 dicembre 2021

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