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OUR VISION Delivering the best VR equipment conveniently by preserving a professional and customer focused attitude to create lasting relationships with all our customers. OUR MISSION Bring humanity seamlessly into the future, by preserving our past, integrating VR into the presence, in order to elevate humanity to the next level of existence.
Regno Unito
3,6
8 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Bought a bobo s3 pro headstrap. price was great and i found Kasia in customer support to be very helpful. would not hesitate in using them again
Risposta di Vortex Virtual Reality
Thank you for your kind words! We’re glad that you are satisfied with our service 😊 If there’s anything else we can help you with, just let us know!
I placed a £130 order with this company on 25th march and had a tracking update that "delivery failed, parcel being returned to sender at senders request". I have had no update or communication as to why this has happened or what is going to happen with the order.
I contacted their "help" email twice over 2 day and both days I got the response "we will verify the situation and get back to you" the same copy and pasted message with no further communication.
These were gifts for my partners birthday that is tomorrow and now I have nothing to give him.
I want a refund TODAY and if that doesn't come I will be initiating a chargeback with my bank and I have the proof that this parcel was sent back at the sender's request with no communication to me.
They also have multiple profiles with various domain suffixes here but they are all the same company.
Risposta di Vortex Virtual Reality
Hello,
we are very sorry for the situation and the inconvenience you have experienced.
In cases where the courier is unable to deliver a parcel, it is automatically returned to the sender. The reason why your shipment was returned is still being investigated. Unfortunately, we did not receive any notification from the carrier about this situation, which is why we were unable to inform you earlier. We sincerely apologize for this.
Regarding refunds – our standard procedure is to process them once the parcel has physically returned to our warehouse. In your case, the parcel has not yet arrived back to us; however, understanding the urgency of the situation, we have made an exception and issued your refund in advance in order to provide you with the best possible resolution.
We hope this solution is satisfactory. If you consider the matter resolved, we would kindly ask you to update your review.
Kind regards,
VortexVR Team
Absolute game changer brilliant product would recommend to anyone 11 out of 10
Risposta di Vortex Virtual Reality
Thank you for your review! Your feedback means a lot to us; thanks to it, we know we are on the right track :) Best regards, the VortexVR team
This was a Christmas present, grandson was very happy. Arrived quickly and was well packed, excellent price would definitely recommend, was kept up to date, therefore, excellent customer service.
Risposta di Vortex Virtual Reality
Thank you for your review! Your feedback means a lot to us; thanks to it, we know we are on the right track :) Best regards, the VortexVR team
Fantastic contact with the store. Quick response to data changes and no problem at all. They did a great job of packing items, even of a non-standard size. Low prices, good products, fast delivery. The first delivery went missing (courier’s fault) but the replacement was sent promptly and arrived in good time. Let’s not forget these guys whup Amazon on price which is no mean achievement.
Risposta di Vortex Virtual Reality
Thank you for your review! Your feedback means a lot to us; thanks to it, we know we are on the right track :) Best regards, the VortexVR team
Quickly dispatched order and quality product delivered. Highly recommended.
Risposta di Vortex Virtual Reality
Thank you for your review! Your feedback means a lot to us; thanks to it, we know we are on the right track :) Best regards, the VortexVR team
Quick delivery we'll packed and will definitely use again thank you
Risposta di Vortex Virtual Reality
Thank you for your review! Your feedback means a lot to us; thanks to it, we know we are on the right track :) Best regards, the VortexVR team
The quality of the product, speed of the delivery and the price of course.
Risposta di Vortex Virtual Reality
Thank you for your review! Your feedback means a lot to us; thanks to it, we know we are on the right track :) Best regards, the VortexVR team
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