Volte Recensioni 234

received my dress, had a pull/hole in the zip, which was fine, i took photos just incase, not thinking anything of it because with a hole that noticeable at the zip, the lender would know it’s there, anyways i receive an email with a photo of the pull in the zip and an invoice to pay, i replied with the photos i had and they kept saying they couldn’t see it, sent it 4 times they still “couldn’t see it” wouldn’t recommend

Super contact avec l'équipe, produit de qualité.

Super marque et de très bonne qualité.
Sweat bien coupé et chaud
Conseillé de la vendeuse top

I would give them a 0 star if I could.
Rented a dress online for a Saturday wedding interstate. The lender posted the dress on the same Monday, I thought everything would be fine. I arrived on Thursday thinking the dress would definitely get there before I did, IT DID NOT. I started panicking on Friday as the dress still was nowhere to be found. The tracking number wasn’t even correct, this goes to show that the customer service team didn’t even verify if the tracking number was correct.
I then contacted the customer service team, they then had to chase up the lender for the correct tracking number only to found out the lender did not ship it through express shipping, so I was not going to have a dress for the next day.
At this stage, it was Friday afternoon. They then informed me they could send me a link to see which dresses are available for pick up on Friday. I sent them three different links and they said they would contact those lenders to see if I could go try them. After that, it was radio silence. No one contacted me ever after that. Not a phone call or a text following up on the available dresses for me to try/pick up for the wedding I needed to attend in less than 24 hours.

So disappointing my daughters formal is tonight i was still hoping to get her dress yesterday but had to get one last night with little stock left. I ordered this dress weeks ago and the lender even emailed and said that they wouldnt have the small but would have the xs since then no response from the lender at all and limited from The Volte, these lenders need to be better vetted and made to pay a security bond to lend. I think this service needs to be investigated by consumed affairs.

Gros coup de cœur sur la marque dans le salon !

Une très belle expérience au salon du cheval à Equitalyon, je suivais déjà la marque sur instagram et les produits sont un plaisir pour les yeux ! Une très belle qualité et en plus française... Cela fait plaisir de contribué à une marque éthique, bravo ! Le Havre de Galahia

Très professionnel

C’était impeccable !!!

I had a very disappointing first experience with The Volte.

I rented a dress that was listed as “ Condition New (With Tags)”. When I tried on the dress I noticed extensive and obvious damage on the dress. I reached out to the lender (out of good faith it was an accident) within 15 mins of receiving the dress - she denied there was any damage but eventually said there was loose appliqué and I could sew this down to secure it.

I then reached out to The Volte customer service, who said they could offer me a full refund if I sent back the dress the following morning. Once I did that and sent proof of postage, they revoked the refund offer and said they are talking to the lender as this could fall under “normal wear and tear”. I’m not sure how loose appliqué that needs securing is normal wear and tear. Nor should a customer have to do this.

I feel extremely misled that I’ve sent back the dress under the guise I would get a refund, but now have potentially paid for a dress that was damaged and had it for less than 12 hours.

What a dodgy business.

Une collection magnifique, made in France

Commande parfaite en tout point, c'est toujours un plaisir de commander. Livraison rapide, commande soignée, je recommande +++

Super marque française, articles de qualités, très agréable à porter en ville comme à cheval!

Les couleurs sont incroyable tout comme le tissu 🥰

If there were a 0 star rating I would also put this. I hired a dress recently for an event with plenty of notice. The dress did not arrive for my event and therefore was shipped back to the lender within the 2 business days as per the terms and conditions. I was then eligible for a full refund from the lender as it did not get here in time for my event and it was posted back. I then get an email saying that lender said the dress had a certain smell to it so I would not be eligible for a refund. I then proceeded to show how frustrated I was and explain it was unworn and they diverted to another reason as to why I wouldn’t be eligible. They explained that it should have been posted over the weekend as most post offices are open Saturday. I then explained that I live in a VERY rural town of up to 500 people hence why I was hiring a dress and our post services do not open weekends. Seems they will find any excuse possible to not give money back when the fault is at their end. Very disappointed and frustrating! Plenty other hire sites I would use well and truly before this one!

Très bien 👍 très bien

If there was an option for 0 stars I would put that. Had the worst experience with the Volte. My first time hiring a dress and hired 2-3 weeks ago. Told the lender about my concerns if the dress will arrive in time about a week after I hired, they said yes don’t worry it will come in time xx. Fast forward today I message the lender about the status about the dress as the order is currently unfulfilled and was supposed to come in 2 days. Get an email from The Volte saying the dress is unavailable, not even from the lender. I literally have a wedding this week on Saturday and I am a bridesmaid. Emailed them back, all they said was sorry and gave me 25% off and recommended another lender as if i’m going to buy from them again. I went back to go give a review to the lender but there was no option to, probably because this has happened to other people as well. Don’t ever buy from here, so unprofessional and untrustworthy just save the stress and book somewhere else.

I was a lender and had my dress stolen by the borrower.
I had taken out insurance through the VoLTE.
6 months later and constant emailing back and forth and they have not paid me out.
The insurance option is a lie.
They will not pay you be weary.
I have provided endless amounts of paperwork including statutory declarations through a JP and they have come back now and asked for a police report!!!
They can see the dress has not been returned.
They are buying time hoping you’d give up.
Going through fair trading

Super bonne qualité et très bon accueil

Achat effectué à Lamotte. Échange très sympathique et la cause défendue est admirable.
Aucun regret 😃