vivenu Recensioni 17

Recently migrated from eventbrite, at fist I was a bit concerned about the migration but was put at ease as I wasn’t the first one doing this.

I’m overall quite happy with the services offered and for once whatever was promised to me was actually delivered.

Kudos to the customer success team who have actually answered my calls whenever I needed help.

I don't write reviews, but they deserve it. Finally, our owner acted, and we got a new system. vivenu. I love it. Plain and simple. Hey, I can create a new event in 5 minutes. So nice. And we have almost 250 a year. Dashboard = great. Just...it makes my life so easy. Plus, money, money, money. We had the best launch to a season yet - sure plays, cast, and all matter, but we just understood when and who to sell what to muuuch better this year. Germans... just love it.

We are going into the third year with the tech and the biggest benefit is how much more intelligent we have become. Access to every data point we generate has really opened our eyes to where we went wrong in the years before. It was tough to admit that, but since we act on the insights we got from the platform, we are finally increasing attendance levels again, and we do run a very professional membership program now with loyalty points and all. We are 6 people in ticketing. So not super big, but the program is better then most of our bigger comeptitors' and thats because the memberships module is easy to use and super quick to setup and manage. Personal take: It is also more fun. Small negative aspect: Their support is more of a customer development function. They provide great input, but it is just too much. We are more the one step at a time company. They'd have us take a leap at a time.

I like how it integrates with GA 4, it really helps in marketing tracking.

Ich habe Anfang Dezember Tickets gekauft. Das Geld kam heute, Anfang Januar, zurück.
Ohne Info. Nichts.
Tickets im Wallet sind ungültig.

Ich bin absolut enttäuscht und finde diese Kommunikationspolitik sehr fragwürdig. Vllt weil es keine gibt.

Abzocke. Kein Storno möglich, nicht Mal wenn man nur teilweise Geld zurück bekommt...

GutenTag, ich möchte gerne wissen für was ich 100€ gezahlt habe. Ich habe keine Tickets oder dergleichen erhalten . Die Sache ist über Paypal zum Fallstatus gegangen.
transaktionscode 9KB57537H2413030S
Transaktionsdatum 6. September 2025
Transaktionsbetrag 100€
Mit freundlichen Grüßen
Regina Pogorzaly

Double charges clients and take no accountability. All they do is asking to contact the organisers but VIVENU is responsible for payments! Useless “no-reply” emails or chat messages where you can’t even attach a statement prove them wrong is used in an attempt to get away with their lame services. Worst payment gateway ever and no company should ever use it.

Utter waste of space. I'm trying to contact them via all forms of communication and they WILL NOT respond. All email addresses including forbidden forest are not replying. These ticket companies should not be allowed to trade in the UK if they cannot provide support. I will be finding other avenues to report them. Utter disgrace.

I have to pay an installment. 24h prior to my installment date, i have went to my account and added a new payment method and switched the new method to primary. I also tried to delete the previous payment method but it wouldn't allow me.
When the installment date arrived, my changes were ignored and they attempted to take payment from the previous payment method which failed for obvious reasons and said they would attempt to take payment again the following day.
I immediately contacted support and now, 48h later, still no response with the payment failing a second time. I never used Vivenu before and clearly this will be the last time as i now have no trust in their operational capabilities.

Update 23/02/2026: I can not even log into my account anymore. I am still charged money for my ticket installments nut I can not access my Vivenu account. It won't even let me reset my password the normal way as I do not get a password reset email (I checked my filters). I had to go around and request a password reset email through my own order receipt link. After resetting my password, it still told me that my details are incorrect. They are in fact correct. Their website is completely broken and Vivenu is most likely hiring their staff based on diversity and "cultural fit" rather than skill & expertise.

Finally, a ticketing solution that is modern and can keep up with the technological developments ...

Standard pre written replies. Holding a refund for a hyrox flexi ticket and keep saying 5 working days about 20 working days have now past.

Konzert, geplant für morgen, ist verschoben. Kein Kontakt von vivenu. Sollten wir diese Nachricht erst morgen am Eingang entdecken?

Das Unternehmen reagiert auf Kundenkritik überhaupt nicht. Hinweise auf Verbesserung der Prozesse werden nicht wahrgenommen, sondern auf den Kunden abgewälzt mit der Bemerkung "fehlerhaftes Nutzungsverhalten".

Extremely abrupt and rude. Will never purchase any tickets via this company again. Unfortunately this leave a very bad reputation for Hyrox Uk.

Sehr übersichtliche Website und nettes Team!

Wir haben mit Vivenu sehr gute Erfahrungen für unsere zwei Großveranstaltungen gemacht. Die Plattform ist sehr übersichtlich und einfach zu bedienen.
Das Team dahinter ist super nett und immer hilfsbereit. Ich war persönlich im Düsseldorfer Büro vor Ort und mir wurde immer schnell weitergeholfen.

Sehr gutes Ticketing, welches einfach zu bedienen ist und jede Menge bietet. Hinzu kommt ein hervorragender Service und Support - keine KI oder unnötige Robots, sondern echte Menschen, die einem weiterhelfen! Ich bin absolut zufrieden und eine Bereicherung für unsere Eventlocation und unserem Ticketvorverkauf.