Avoid this seller
Avoid this seller. Ordered Thursday with Friday estimated delivery. Called right after ordering to confirm specs & delivery timeframe—assured all okay. Friday arrived with no delivery, told on the phone it would be Saturday. Saturday came with no delivery again. Called back, told "it's sorted," then minutes later told the order was NEVER processed & claimed they messaged me (no message was ever sent). Seller refused to fix it or help, only offering a refund. Total embarrassment & waste of time.
Risposta di Vistaplates
Good evening Mo,
Thank you for your review. We would, however, like to clarify a few points regarding your order, as we feel your review does not accurately reflect the full circumstances.
Firstly, your order was placed through eBay rather than directly through our website.
Upon reviewing your order, we identified that the plate size selected was not suitable for your registration. We contacted you to explain the issue and offered two options: to manufacture the plate in the correct size or to provide a full refund.
Unfortunately, neither of these options appeared satisfactory, and you subsequently requested additional financial compensation, which we did not feel was justified under the circumstances.
We always do our best to resolve customer concerns fairly and professionally. In this instance, we offered to correct the order or refund you in full, and a full refund has since been processed.
While we appreciate that the situation may have been frustrating, we are disappointed that our efforts to resolve the issue have resulted in such a negative review.
We take customer service seriously and believe it is important that potential customers are made aware of the full circumstances.
Kind regards,
Vista Plates Customer Service Team