I feel I need to do this review in 2 parts. The actual experience of booking, arriving and having the MRI was great. All went to plan and I was seen on time. The results came through within a... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Had an MRI within a few days of searching on google. Excellent service. Top professionals. No hanging around and an easy to reach location.
Great experience, the radiographers are very friendly and funny! Even if you go with a serious matter and shattered - you leave with a smile. You know that whatever comes out of the MRI (and I've been... Leggi di più
L'azienda ha risposto
My adult son has SEN and he was treated really kind and they were understanding I needed to be with him so he knew he was ok and I was looking after him. It was explained to him what they were doing... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Centro di diagnostica medica per immagini
- Centro diagnostico
- Centro per la risonanza magnetica
- Laboratorio di radiologia
Informazioni su Vista Health - Waterloo
Scritti dall'azienda
Vista Health is a leading UK healthcare provider, specialising in affordable diagnostic services including MRI, Full Body MRI, Endoscopy, Echocardiogram (Heart scan) and Ultrasound for the private healthcare market. We work with all major insurers and clinicians and offer immediate access to diagnostic services, expert diagnosis and professional reports from fully qualified radiologists.
You can click here to book your own appointment online easily and securely for MRI, Ultrasound and Echocardiogram scans.Vista Health: Accessible, Affordable, Assuring
Scritti dall'azienda
- Our mission is to make healthcare more accessible, affordable and assuring for patients.
- As a leading provider of private diagnostic services across the UK, we offer fast access to our own Vista Health clinics and are committed to delivering the highest standards of patient care.
Fast access to private diagnostic scans
Appointments are available in as little as 24 hours, with reports returned within 3 working days.
We offer private diagnostic services at locations convenient to you. All our clinics have the latest equipment and provide you with a variety of health services from MRI and Ultrasound scans, to Echocardiogram and Endoscopies. We welcome patients 7 days a week and you can even book a same-day appointment.
Informazioni di contatto
1st Floor, Capital Tower, 91 Waterloo Road, SE1 8RT, London, London, Regno Unito
- 0371 7051 447
4,5
Eccellente
39 recensioni
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Very disappointing experience with…
Very disappointing experience with Vista Health.
Before booking my MRI, I specifically asked whether the scan would be reported by a practising Consultant Neuroradiologist rather than a general radiologist with an interest in neuroradiology. I received written confirmation that it would be reported by a Consultant Neuroradiologist, and this assurance was an important factor in my decision to proceed.
After receiving the report, I raised concerns about the reporter’s specialist status and requested an independent specialist review. Instead of properly addressing the assurance I had been given, Vista Health repeatedly referred me back to the original report and advised me to discuss it with a medical professional.
In my view, the complaint was not handled transparently or satisfactorily. When patients are paying privately for medical imaging, they should receive clear and accurate information about the qualifications and specialist expertise of the clinician reporting their scan.
Based on my experience, I would not use Vista Health again and would advise others to obtain written confirmation of the reporting clinician’s exact specialist qualifications before booking.
20 luglio 2026
Non scritta su invito
Risposta di Vista Health - Waterloo
Dear Antoan,
Thank you for taking the time to share your feedback. We're sorry to hear that you have been disappointed with your experience.
We understand your concerns, and we can confirm that this is currently being handled by our Complaints Team, who are reviewing the matter and working to address the points you have raised.
We hope this can be resolved for you as soon as possible, and we appreciate your patience.
Best wishes,
Vista Health
Risposta di Vista Health - Waterloo
Dear Kim,
Thank you for your 5-star review. We're delighted to hear that everything went smoothly during your visit.
Best wishes,
Vista Health
Brilliant from Start to finish
It was a super easy process from booking to the scan.
I was in an out within 30 mins and results came the next morning
Superb!
16 luglio 2026
Risposta di Vista Health - Waterloo
Dear Peter,
We really appreciate you sharing your feedback. It's great to know you had such a positive experience with us.
Best wishes,
Vista Health
Excellent service
Excellent service. Everything that I dealt with were kind and hospitable as well as professional. I had a full health check and I would certainly do this again in a few years. Easy to book and excellent communication
14 luglio 2026
Risposta di Vista Health - Waterloo
Dear Joanna,
We’re so grateful you took the time to leave a review. It’s always lovely to hear when our service makes a difference.
Best wishes,
Vista Health
Phoned at 9am to arrange for an MRi…
Phoned at 9am to arrange for an MRi scan and 4hours later I was lucky enough to of had one
I was so impressed with the whole setup I can’t thank you enough
Many thanks Andrew
30 giugno 2026
Risposta di Vista Health - Waterloo
Dear Andrew,
We're so pleased to hear about your positive experience and that we could arrange your scan so quickly. Thank you for sharing your experience.
Best wishes,
Vista Health
Impressed with Service
Very efficient. I had an appointment within a few days. The NHS waiting time was 2 months. They offered a free consultation with a GP before the scan. Staff were very clear and professional. Easy to contact.
1 luglio 2026
Risposta di Vista Health - Waterloo
Dear Marysia,
Thanks for your review. We're pleased to hear about your positive experience with us. It's wonderful that we could provide such efficient service and that our staff were clear and professional.
Best wishes,
Vista Health
Risposta di Vista Health - Waterloo
Dear Mrs Smeeth,
Thank you for your 5-star review. We're delighted to hear that you consistently find our team to be polite and professional.
Best wishes,
Vista Health
Seamless service from booking to reports
29 giugno 2026
Non scritta su invito
Risposta di Vista Health - Waterloo
Hi,
Thank you for your review. We're so pleased to hear that you had a positive visit and your experience was seamless.
Best wishes,
Vista Health
Extremely efficient process...
Extremely efficient process from making the booking, handling on the day and then receiving the results.
15 giugno 2026
Risposta di Vista Health - Waterloo
Dear Johnny,
Thank you for your wonderful feedback. We're so pleased to hear you had such a positive experience with us, from booking to receiving your results.
Best wishes,
Vista Health
I would recommend
It was a great experience from start to finish.
Booking was really easy and I didn’t have to wait long for an appointment. You fit the appointment into your day, not fit your day around an appointment. I found that there was an option of centres quite local to me, or a short train journey.
The cost was really reasonable as well, for such a quick service.
The staff are friendly and attentive.
My MRI report came through in about 3 days.
A special mention to the staff and manager at the Waterloo centre, who are very professional and a credit to Vista Health.
22 giugno 2026
Risposta di Vista Health - Waterloo
Dear Mr Butterwood,
Thank you for sharing your experience. We're delighted to hear you had a great experience from start to finish and found the booking process and appointment availability so convenient.
We'll be sure to pass your special thanks on to the team and manager at our Waterloo centre, they'll be pleased to hear your kind words. Thank you for your recommendation and for choosing us.
Best wishes,
Vista Health
Excellent Fast Service
So easy to book a quick appointment. No waiting. Very professional, helpful, efficient staff. Fast results after my MRI scan. A very good experience.
25 giugno 2026
Risposta di Vista Health - Waterloo
Dear Elizabeth,
Thank you for your 5-star review. We're so pleased to hear that you found the booking process easy and that our staff were professional, helpful, and efficient. It's great to know you had such a positive experience and received fast results.
Best wishes,
Vista Health
A fast efficient service.
My husband got an appointment very quickly. It was easy to find. It was done easily & efficiently and we had the report I 3 working days.
18 giugno 2026
Risposta di Vista Health - Waterloo
Dear Penny,
Thank you for your feedback. We're delighted to hear your husband was able to get a quick appointment and that the whole process was easy, efficient, and straightforward.
It's wonderful to know you received the report within the promised timeframe. Thank you for choosing us.
Best wishes,
Vista Health
VISTA HEALTH
VISTA HEALTH - is a great private provider for private MRI/CT Scan. Quick turnaround of 3-7 days from first call to results and follow up consultation
NHS / I always need to wait a year by then my matter gets worse. My local NHS is so unreliable and unhelpful, made me ill. Susan S
12 giugno 2026
Risposta di Vista Health - Waterloo
Dear Ms Susan,
Thank you for your review. We're pleased to hear you were happy with the quick turnaround from booking to receiving your results and follow-up consultation.
We appreciate your feedback and are grateful you chose us. We wish you all the very best with your ongoing care.
Best wishes,
Vista Health
EASY AND GOOD VALUE
Easy to book
Choice of times and locations
Friendly staff at the imaging centre
Images and detailed in 3 working days.
I also took the option of a review of the results / images with a VISTA GP. Very useful "plain English" explanation of what images showed.
Good value for money.
10 giugno 2026
Risposta di Vista Health - Waterloo
Dear Iain,
Thank you for your wonderful review. We're delighted to hear that you found the booking process easy, with a good choice of appointment times and locations. It's also great to know that our imaging centre team were friendly and that you received your images and report promptly.
We're especially pleased that you found the GP review helpful in explaining your results clearly. Thank you for choosing Vista Health and for your kind recommendation.
Best wishes,
Vista Health
Bad quality of doctors unfortunately
Good in that I got an appointment fast. Bad in that the MRI said there was nothing wrong and my leg was totally normal and I had 6 more weeks of pain before getting another scan elsewhere and being told I had a grade 4 stress fracture. For a private service, to get something so wrong is unacceptable
9 aprile 2026
Non scritta su invito
Risposta di Vista Health - Waterloo
Hi,
Thank you for taking the time to share your feedback. We're sorry to read about your experience and understand your concerns. We take feedback very seriously and would like the opportunity to investigate this matter further.
Unfortunately, we have been unable to locate your details based on the information provided in your review. We have therefore sent you a Find Reviewer request via Trustpilot and would be grateful if you could respond so that we can identify your case and carry out a full review.
We look forward to hearing from you.
Best wishes,
Vista Health
Risposta di Vista Health - Waterloo
Dear Mark,
Thanks for your review. We're delighted to hear you were happy with the service and care you received.
Best wishes,
Vista Health
Good overall service
Good overall service. Quick to get and MRI and quich turnaround with the results. Staff were professional and welcoming.
9 giugno 2026
Risposta di Vista Health - Waterloo
Dear Siobhan,
Thank you for your 5-star review. We're delighted to hear that everything went smoothly during your visit.
Best wishes,
Vista Health
Extremely polite and informative
The man who carried out the scan on my foot was exceptionally knowledgeable and informative. He was also extremely polite.
20 maggio 2026
Risposta di Vista Health - Waterloo
Dear Oleva,
Thank you for your review. We're so pleased to hear our team provided an excellent, informative, and polite experience.
Best wishes,
Vista Health
Efficient service with MRI and report…
Efficient service with MRI and report and 3D images quickly after.
3 giugno 2026
Risposta di Vista Health - Waterloo
Dear Ella,
Thanks for your feedback.
We're delighted to hear that you found the service efficient and that you received your report and images so quickly. Providing prompt access to results is something we know our patients value. We appreciate you taking the time to share your experience.
Best wishes,
Vista Health
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