My wife had a virtual appointment booked with a GP to discuss a MRI scan.
No doctor arrived at the appointed time and so we called after ten minutes and received a mumbled excuse that the doctor was running late.
After 55 minutes still no doctor, so a second call was made with more confused and convoluted excuses.

The receptionist then half heartedly apologised and asked if we can reschedule for 16.00.

At 16.00 once again no show from a doctor, so after five minutes another call to the receptionist.
Shortly after, the doctor called my wife's phone, seemingly unaware of any issues and the previous missed appointment. He suggested to continue the call rather than have the appointed video call.

Of course by this time my wife had lost all confidence in this company. We spoke to three receptionists, and although all were polite, they all had ZERO clue of what was going on. None could explain, the first one lied directly because he had no clue, and the other two offered weak limp wristed apologies.

Hugely disappointing considering this should have been a very simple process with little that could go wrong. A whole afternoon wasted waiting on all I can describe as a bunch of complete morons.