If i could give zero i would. Was advised to return via the voucher option to change size. And now after returning that pair I can’t get a refund for my money because they only refund vouchers with an... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Was hesitant to order online without trying them on first, but the sizing guide was spot on - ordered my usual size and the fit was perfect straight out of the box. The quality genuinely surprised me:... Leggi di più
Got a shoes with a small defect, wrote an email on Sunday, Monday morning I got a response mail saying that I will can be fully refunded or receive a new pair. What a company does that? No one. The wh... Leggi di più
L'azienda ha risposto
Ordered lowkee loafers in burgundy size 41 and received loafers in black size 41. Had to pay almost $130 usd of duties to be imported Package arrived today, 1 week after promised delivery date... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
VINNY's merges timeless style with culture. Our dedication lies in curating an ambiance that effortlessly combines sophistication with the aspirational ambition of youth. VINNY's represents a modern expression that resonates with those who crave discerning authenticity and style that goes beyond the norm.
Informazioni di contatto
Amaliegade 4a, Ground floor, 1256, Copenhagen, Danimarca
- talkto@vinnysthebrand.com
- vinnysthevibe.com
3,7
Nella media
107 recensioni
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Ha risposto al 93% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Risposta di VINNY's
Hi Aaron,
We're sorry to hear that you feel like our response time was slow, and also that our answer was basic.
We have been reviewing the conversations that you have had with our team, and the longest response time has been two days. When you send us an email, you receive an email saying that we strive to answer within 1-4 business days. We would argue that two days is acceptable and not far from the industry standard.
Regarding our basic answers. We're more than willing to learn, so would you mind giving us some feedback as to why you think they were basic? You can send your feedback to talkto@vinnysthebrand.com.
Thank you!
J’ai dû changer la taille de la paire
J’ai dû changer la taille de la paire de mocassins achetées précédemment. Envoi de la nouvelle paire rapidement, explications claires sur la politique de renvoi.
26 gennaio 2026
Got charged extra but they refunded…
Got charged extra but they refunded immediately with no problems, shoes arrived and they were the perfect fit as described, when in doubt size down
30 dicembre 2025
Poor quality and even worse customer service
I purchased the Richee loafer from Vinny's in December. After wearing the loafers only once, the heel padding came completely off, hurting my feet and making the loafer impossible to wear. This alone is disappointing and far from the quality the brand claims to stand for.
I contacted customer service and provided photos, but instead of offering a replacement or proper solution, I was told to take the shoes to a cobbler. I did - and even the cobbler said the shoes could not be fixed in a proper or lasting way.
For a nearly new product to fall apart after one wear is unacceptable. What made the experience worse was the slow and lackluster 'auto generated' communication from Vinny's and the lack of responsibility for a clearly defective product.
Overall, this has been a frustrating experience. I would not recommend purchasing from Vinny's based on this experience.
6 gennaio 2026
Non scritta su invito
Risposta di VINNY's
Hi Magnus,
We're sorry for the experience you've had with our shoes. That is, of course, not what we aim for. That being said, we do not think you're being completely fair in your review.
1) We did not offer you a replacement because you explicitly in your email to us, made aware, that you did not want a replacement pair.
2) You asked us to find a solution, and our colleagues offered a solution - from a non-auto-generated email - that you could get them fixed at a shoe cobble. This is because this solution has worked very well before.
For our solution not to work, we're of course sorry. Again, this solution has worked very well before, so it was with only good intentions that we suggested it.
We're sorry that this is the way it turned out, and do hope that you would give us a chance again, sometime in the future. We believe that you, by now, should have received a new answer from us and a notification of a refund.
Have a great day!
Its been few days with shipping…
Its been few days with shipping confirmation but without any tracking number. I contacte them but no replies. There customer service seems like it doesnt exist at all.
29 dicembre 2025
Risposta di VINNY's
Hi,
We're sorry that you're having issues with your order. All orders have been shipped yesterday, if they were placed after Christmas. Please send your order number so we can check the status of it, to our customer service talkto@vinnysthebrand.com. We're unable to give any status for the information provided at this point.
As soon as we have some more details, we will do alle that we can to help!
Risposta di VINNY's
Dave, we appreciate you!
Risposta di VINNY's
Great customer, amazing review.
We appreciate you, Allen!
Pull tabs on the Officer Boot
One of the pull tabs on the pair of officer boots I ordered, broke at my first attempt of trying to put the boots on, without putting much pressure on it.
I did not realize the pull tabs are for decoration only, and not meant to be used.
24 novembre 2025
Risposta di VINNY's
Dear Jaroslaw,
We're so sorry to hear this. Of course, these straps are not only for show, and are meant to be used. If you haven't already, please send this through to our customer service at talkto@vinnysthebrand.com, including images, so that we can forward all the information to our manufacturer.
We apologize for the inconvenience!
Incredibly well crafted shoes
Despite my previous issues with delivery procedures. The shoes themselves are beautifully made and super high quality.
2 giugno 2025
Risposta di VINNY's
Benjamin, despite you having some issues with delivery, we truly appreciate you being so generous.
All the best,
The team
Shady experience
They sent the wrong size shoes…which were also clearly worn/not new. They had extremely slow customer service, and failed to provide a shipping label when I went through their return process. Same quality loafers are available elsewhere, with less hassle, for the same or less money.
26 novembre 2025
Risposta di VINNY's
Dear Michael,
We're sincerely sorry for the experience you have had with us. This is now how we want to operate. Our customer service has had some technical issues last week, why it has taken so long.
We truly apologize for the inconvenience, and hope - though it seems unlikely now - that you could give us a second chance, at some point.
All the best,
Team VINNY's
Risposta di VINNY's
And a great-looking customer!
Risposta di VINNY's
Vincent, we appreciate you.
Much love,
Team VINNY's
It’s really annoying that there is no…
It’s really annoying that there is no way y to get live customer service. I still have not heard back
6 ottobre 2025
Risposta di VINNY's
Dear David,
We're sorry for the inconvenience you're experiencing. Unfortunately, VINNY's do not have the resources - at the moment - to deliver live customer service. Not saying that it will never happen, though!
Again, we apologize, and hope we can get the chance to do better next time!
Risposta di VINNY's
We appreciate you!
Wrong color loafers and late delivery
Ordered lowkee loafers in burgundy size 41 and received loafers in black size 41.
Had to pay almost $130 usd of duties to be imported
Package arrived today, 1 week after promised delivery date.
Edit: Correct pair received. Thanks!
24 settembre 2025
Risposta di VINNY's
Dear Roberto,
We're sorry for the inconvenience caused by, firstly, the delay in the order, but also that you received the wrong colorway. That is, of course, not good enough.
Could we ask you to get in touch with our customer service at talkto@vinnysthebrand.com? Then we can refund you the duties, since we did not deliver what we promised. Also, if you would be so kind, please share pictures of the shoes and the label on the shoebox, so that we may investigate further why the color was mixed up.
Thank you, and sorry for the inconvenience!
💪🏼💪🏼💪🏼💪🏼💪🏼💪🏼💪🏼💪🏼💪🏼💪🏼💪🏼💪🏼
2 settembre 2025
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