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VINELLO.winefamily je medzinárodný veľkoobchodný a maloobchodný predajca vína a liehovín z Drážďan v Nemecku. So sortimentom, ktorý v súčasnosti (03/2023) zahŕňa viac ako 17 000 rôznych vín od viac ako 3 000 vinárstiev, ponúka spoločnosť VINELLO jeden z najväčších sortimentov vín v Európe. Viac ako 250 dodávateľov, vinárov, vinárstiev a dovozcov zásobuje náš veľký sklad v centre Drážďan, ktorý zároveň funguje ako regionálna vyzdvihovacia stanica Click & Collect. Každá dodaná fľaša prechádza rukami jedného z našich zamestnancov v Drážďanoch. Spoločnosť VINELLO balí a odosiela z Drážďan.
Bärensteiner Str. 30, 01277, Dresden, Germania
3,8
13 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
One wine what I wanted showed at you have it, but after I select it came message at delivery will take long time. Don't promise to deliver in 4 days if you can not keep it. It is better to put there real delivery time. But anyway all good, I am happy with good wine.😀
It's my second order. The first one was delivered partially with a huge delay (±2 months) and partially as a money-back.
Somehow, I decided to give this shop a second chance and made an order with multiple items. All items may be shipped in a short period of approximately 6-8 days.
Today, 16 days after payday, my order or parts of it, not even shipped.
I am angry at such a dishonest approach.
Vinello com de eu es pt etc... is the same system, just with a local SEO domain, and every customer should know how you operate your business. Reading other reviews, I am not alone here.
Risposta di VINELLO retail GmbH | vinello.sk
Dear Trusted Customer,
On 5 February, you placed an order on vinello.es with shipping from Germany to Spain.
The delivery time was 8 working days (Monday to Friday).
Unfortunately, the shipment was not dispatched until 24 February.
In the meantime, we have informed you about the delivery delay.
We regret the delay, but sometimes these things happen.
The goods were delivered correctly and safely.
It is correct that we operate regional domains for many countries. The reason for this is that not only sales taxes, but also certain alcohol taxes and regional legal requirements, such as age verification, must be complied with.
This is simply necessary.
Many customers in many countries are happy to be able to find (local seo) and to buy wines that are not available in their countries.
We sincerely hope you enjoy your wine.
Your VINELLO.winefamily.
Hello!
I have a problem with order number 201968689 dated November 11.
On November 15, I emailed you to your email address, but I did not receive a response.
On November 15, the courier contacted me and informed me that my order had been placed in an AlzaBox — a parcel box.
He also told me that there were problems with the package and asked what was inside it.
I replied that there was wine in it. He said that something was leaking from the box.
When I picked up the package from the parcel box, I found the packaging wet and two of the six bottles were broken, the rest were in poor condition.
I documented everything on video and photos.
I wanted to resolve this issue as soon as possible, but I faced indifference and lack of attention.
Problems surfing the website, sometimes slow, that's why I didn't give 5 stars.
Rýchla dodávka a kvalitne zabalené fľaše. Nikdy neplatím vopred. Vždy beriem tovar na dobierku. U Vás som urobil výnimku, lebo toto víno považujem za vínimočné. Veľa úspechov!
The delivery took 30 days. And when it came 20% of order was still not delivered. The remaining part of the order does 'should be delivered in another 2-3 weeks', so complete delivery would be up to 2 months. Many of the wines they claim to have in stock are actually not in stock. Stay away from vinello, there are better online wineshops out there.
Es war sehr specialle wine Portugal, Ich dachte das ich je niemals beobachten werde. Danke vielmals ich werde ach neue stahlung zu probieren. Kunstshaft
The delivery takes 10days not 2-4 as the advertised on website. Be aware. I bought it as a present for my brother because I couldn’t be with him on his birthday even though I wrote them a message asking them to be on time. Never again
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