Exceptional service and very helpful team. From my first enquiry to delivery the service was highly professional. Louis from the sales team was incredibly helpful, knowledgeable and patient, putting... Leggi di più
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Been doing business with Vincent for just over a year. Moved from a previous supplier who were beginning to fail , missing key delivery dates & prices forever going north. Vincent have been brill... Leggi di più
L'azienda ha risposto
Vincent are now my go to company for timber cladding .Cape cod in particular is very hard to source but not with Vincent’s. Their staff have vast knowledge in the feild and their advice is first clas... Leggi di più
L'azienda ha risposto
The Cape Cod products are fantastic. Our new cladding looks amazing and the carpenter commented on how nice the wood is to work with. Chris @ Vincent is very knowledgeable and helpful, quick to quote... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Vincent Timber are nationwide suppliers of a complete range of timber products, including cladding and louvres. We supply to a wide range of users and work closely with architects. Some of the main sectors we supply are builders, contractors, trailer manufacturers, commercial vehicle bodybuilders and hauliers.
Informazioni di contatto
8 Montgomery Street, Sparkbrook, B11 1DU, Birmingham, Regno Unito
- 0121 772 5511
- sales@vincenttimber.co.uk
- vincenttimber.co.uk
Helpful and Professional
Everyone at Vincent Timber were so helpful and went out of their way to sort our orders for us to collect on the day with no notice! A very professional and helpful company, especially Carl and Anne, thank you so much.
13 giugno 2024
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Risposta di Vincent Timber
We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we can’t wait to help you again in the future.
Been doing business with Vincent for…
Been doing business with Vincent for just over a year. Moved from a previous supplier who were beginning to fail , missing key delivery dates & prices forever going north. Vincent have been brilliant & I will continue using them. Please keep u the excellent service. FYI- Love there products, amazing quality & competitive rates.
Regards
Rathbourne
19 giugno 2024
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Risposta di Vincent Timber
We truly appreciate your continuous support and trust in us. Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. Thanks James :)
Really great selection of wooden…
Really great selection of wooden cladding was a pleasure dealing with Carl great service and would not hesitate in recommending Vincent timber and look forward to working with them again in the future.
13 giugno 2024
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Risposta di Vincent Timber
Thanks so much for your feedback Ben! It makes our day hearing about how much our customers love our products and the great service they’ve received from our team. We have passed on your review to our team and look forward to working with you again!
Timber cladding to a retail superstore
Great quality service and great cedar cladding boards, completely transformed the façade of an existing superstore following fire damage.
25 aprile 2024
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Risposta di Vincent Timber
Hi Stuart, thank you so much for leaving us a 5 star review. We are glad you are happy with the transformation, it looks amazing.
Garden Room Project
Luke Petty provided an excellent end to end service for our garden room project. Luke provided advice on the best cladding options from a durability, finish and price perspective. The finished project exceeded our expectations and much of this was down to Luke. Thank you.
29 luglio 2023
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Risposta di Vincent Timber
Hi Peter. Thank you so much for taking the time to leave us a 5 star review. We are pleased you received great service from Luke and are happy with the end result of your project, we've seen the photos and it looks beautiful. Thanks again, Vincent Timber.
I have used VT a few times over the…
I have used VT a few times over the years to buy Cape Cod cladding and have always received a great product and service.
23 febbraio 2024
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Risposta di Vincent Timber
Thanks so much for taking the time to leave us a 5-star rating. We really appreciate your business and we can’t wait to welcome you back for another great experience.
Exceptional product, Exceptional service
Exceptional product, exceptional service every step of the way. Discussed the options for building our contemporary garden studio with Luke, very knowledgeable, efficient and polite. Our builder was very impressed with the Thermowood we chose, said it was a pleasure to work with and will be recommending it to future customers. Thank you to everyone, not forgetting our delivery driver, who being " the face " of VT did them proud in the torrential rain.
8 febbraio 2024
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Risposta di Vincent Timber
Thank you for taking the time to leave us a review! We really appreciate your kind words and are thrilled to hear that you enjoyed your experience with us and loved our Thermowood. Please feel free to keep in touch with Luke should you need any advice, etc, in the future.
Good experience buying cedar…
Had a good experience buying cedar cladding from them. Luke and his colleagues were most helpful and patient guiding me to the right solution for our project. The cladding is on now and looks wonderful. Will be back for our decking soon
11 dicembre 2023
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Risposta di Vincent Timber
We are delighted to have been of service to you Klaus. We look forward to working with you soon!
Excellent quick service
Excellent quick service. The sales team were very helpful. Our customer was very happy with the Thermowood, will definitely use again.
8 dicembre 2023
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Risposta di Vincent Timber
Thank you for the review. We pride ourselves in delivering excellent service for our customers!
Excellent service and product
The Sales, Accounting and Warehouse teams very so helpful. The red cedar is beautiful. I plan to buy more timber from them later this year
4 gennaio 2024
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Risposta di Vincent Timber
We are glad to have been of help to you Ian, we can't wait to assist you again!
Great expertise in sourcing an out of stock product
We are involved in a project where we have to replace like-for-like a discontinued product. The team at Vincent were amazing at helping us track down the stock timber and get it processed to our needs.
1 ottobre 2023
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Risposta di Vincent Timber
We're so glad we were able to help, Ian. We do love a challenge! Thank you for taking the time to leave a review.
Excellent before and after sales…
Excellent before and after sales service. Purchased 1400 linear metres of Cedar timber and most impressed with the consistency.
Many thanks to Malcolm and the team at Vincent Timber
18 giugno 2023
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Risposta di Vincent Timber
Thanks so much for your review, Paul. The feedback is really appreciated.
Great customer service
Great customer service, efficient delivery products as described. Would highly recommend.
21 agosto 2023
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Risposta di Vincent Timber
Thank you, Robert. We really appreciate your review!
The sales and the accounting department…
The sales and the accounting department were ever so helpful with a complicated order. On collection the fork lift man helped load our beautiful cedar cladding instead of taking his break. We are so glad that we chose Vincent Timber.
18 agosto 2023
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Risposta di Vincent Timber
This is what we love to hear, we pride ourselves on our never too much trouble attitude. Thanks so much for the feedback, Karen.
Risposta di Vincent Timber
Thanks, Mark! Your feedback is appreciated.
Cladding product used on Listed Building extension
Great product for use on contemporary extension to listed building. Very helpful staff and order was placed and received with no issues. Cedar cladding looks fantastic.
31 luglio 2023
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Risposta di Vincent Timber
Thank you so much for the review David. We would love to see some images of your Cedar extension if you have any too!
Great supplier!
Great supplier, the price was very reasonable and together with the service they didnt put a foot wrong. Luke Perry was esepcially helpful.
14 agosto 2023
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Risposta di Vincent Timber
Glad to hear you had such a good experience with us. Thanks so much for taking the time to leave a review.
Always at the end of the phone and…
Always at the end of the phone and happy to help with any queries. Clear communication and good quality products. Happy to continue using Vincent Timber as our main supplier of specialist ply.
31 luglio 2023
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Risposta di Vincent Timber
Thanks, Alex. We really appreciate the feedback and are thrilled to supply all your timber needs.
Very very disappointed
Very very disappointed with this company. I've spent over £100k with them over the years. Bought some of a certain stock a while ago and need 1 more sheet. They have blankly refused to help me finish a job with their product because the order I wish to place is under £750...
26 luglio 2023
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Risposta di Vincent Timber
Hi Robbie,
Thank you for taking the time to share your feedback with us. We genuinely appreciate all forms of input as it helps us improve and provide a better experience for our valued customers.
We are truly sorry to hear that on this occasion you had a negative experience. Your concerns are important to us and we apologise for any inconvenience you may have encountered.
We always strive to deliver excellent service and exceed our customers’ expectations and we are very disappointed we fell short in your case.
Please know that we take your comments seriously and we will be investigating the issues you raised internally. Our goal is to rectify any shortcomings and ensure that future customers have an excellent customer experience.
Once again, we appreciate you taking the time to provide feedback and the opportunity to improve.
Thank you for bringing this matter to our attention.
Darren Powell, Managing Director.
Great communication
I knew about Vincent Timbers for a while now. We have used them a number of times for timber shingles, and most recently the cedar battens. Chris has been great from the first contact we had. Good knowledge, very happy to give advice, and the delivery happened earlier than expected. Great outfit will always use. Olly, West Midlands Roofing Company
14 marzo 2023
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Risposta di Vincent Timber
Hi Olly, thanks so much for taking the time to leave a review! It's great to hear you and Chris have collaborated so much together - here's to more going forward.
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