Denied boarding with letter for VOA
Paid 800$ CAD for urgent e-visa and received it in about 30 hours (was suppose to be less, more like 5 hours). Our timing was not great new year holidays in Vietnam and weekend. But we we're desperate and it was our only option. 4 hours latter, we got a letter saying we would be granted VOA to show the airline staff because we didn't have received the e-visas yet. The airline denied boarding because they didn't trusted the letter, even though we explained the situation to the staff... We we're able to talk with an agent from the Vietnam agency on the phone, he was trying to help us deal with the airline, but didn't workout. We requested a refund, after multiple reminders, we did end up receiving 50% refund. We can't say it was an awful experience, they really tried helping us as much as possible, but we didn't receive the results we paid for in the said delays. Plus, got to admit it's definitely sketchy to send all those personal information's (passport, credit card, etc) on a website that doesn't look 100% legit.








