Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 5 stelle su 5

Wonderful customer service, knowledgeable staff, fair pricing and quick delivery. Kimberley M offers excellent product (and occasional technical) advice to our novice Signwriter. No matter the job in... Leggi di più

Valutata 5 stelle su 5

Excellent service, products for protecting car wrap first class. Original shipment arrived with top not secured fully and leaked. Phoned the customer line, sent a couple of pictures. Replacement full... Leggi di più

Valutata 5 stelle su 5

The professionalism of the team is brilliant, after we submitted the order, we received a follow up call. Everything was checked through and agreed and the products were delivered quicker than expect... Leggi di più

Valutata 5 stelle su 5

The customer service from this company is second to none. I received follow up calls and emails throughout the whole process. The products are also of excellent quality and would highly recommend usi... Leggi di più

Dettagli dell'azienda

  1. Negozio di materiali per l'arte

Scritti dall'azienda

Victory Design Ltd is a long-established company specialising in bringing the very best in sign making, garment personalisation and large format digital print supplies, as well as Chapter 8 chevron kits. Offering sign making vinyl, garment film, application tape, sign making tools and ancillaries. The company, which is based in Clowne (Chesterfield), began trading in 1987 and has many years’ experience in the signage and printing industry.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

273 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 3 stelle su 5

Product not yet received so can't…

Product not yet received so can't really comment on service.

2 gennaio 2020
Non scritta su invito
Logo di Victory Design Ltd

Risposta di Victory Design Ltd

Many thanks for your Chapter 8 kit order with us – we understand that our sales team had been in touch with an expected delivery date, due to this being a bespoke item. It seems that we have sent our review invitation too early, but we hope that you will be able to leave a review for us in the near future!

Kind regards
Joanna
Victory Design Ltd Web Team

Valutata 2 stelle su 5

Good products but.....

Usually great service but I never understand why you can buy 1mtr multiples online but when you walk into the trade counter they will refuse to sell you 1mtr unless you stand there, go online on your phone and order it though the website. Seems a little jobsworth at times.

16 dicembre 2019
Non scritta su invito
Logo di Victory Design Ltd

Risposta di Victory Design Ltd

Hi Tom,
Many thanks for your feedback regarding your most recent order – it is always helpful to find out ways in which we can review our customer’s experience.

Online, we are able to open up the ordering of goods to as much or as little as you need, as there are no ‘admin costs’ or human intervention until the order is picked in the warehouse.

Our minimum order value of £30 (and 5 metre multiples of sign vinyl) has been in place over the phone and in our customer collection point for a number of years and suits the majority of our custom through these channels. This helps us to provide a high level of customer service with dedicated Customer Account Managers, allowing them the time to build strong relationships with our customers, getting to know them and their business needs.

As one of our most valued local customers it is disappointing to us that this way of working has caused some inconvenience to you and we appreciate your time on the phone in order to discuss your recent experience further. We do not want to cause intentional inconvenience to our customers and do our best to accommodate wherever possible. On this occasion, we were not aware that the metre of vinyl was for yourself – had we known we’re sure that we could have come to some solution in this instance.

We hope that you understand our reasons for the procedures that have been put in place and we look forward to providing you with more high quality products in the future.

Kind Regards
Joanna
Victory Design Ltd Web Team

Valutata 1 stelle su 5

Another company we're not taking with us into 2020

Everyone lost!

Just due to an incorrect label going on a shipment. I lost my sale, I lost goodwill and integrity with my customer; he lost face with his customers, we had our attempt up at a massive launch scuppered when the timing was critical. This review isn't about the vinyl missing, nor the money, It draws reference to what happened after it.

Because your sales director was more interested in protecting your own public face instead of taking responsibility for your failed transaction & refusing a riduculousy simple, low-cost and fair attempt at repairing the situation of these great losses brought about from a shipment going to the wrong address; subsequently you lost a potential cracking account.

In summary:
We rely on our suppliers and their backup to ensure we can serve our clients and protect their interests. We believe companies today forget that there are other people on the end of the line relying on them.

My promises to customers are more important than my supplier relationships; yet it is these relationships with my suppliers which are of paramount importance and they allow me to offer a stunning service and after how you dealt with this matter of great loss to us; HUGE loss you wouldn't even do anything to help us.

After a vote of no-confidence in Victory we have decided we cannot not be taking these standards with us, into 2020.

13 dicembre 2019
Non scritta su invito
Logo di Victory Design Ltd

Risposta di Victory Design Ltd

Hi Trevor,
Customer relationships are extremely important to us at Victory Design and we take the preservation of these relationships very seriously. Where able, we do our utmost to satisfy the requirements of our customers at every turn. We understand and appreciate fully our role in ensuring trouble-free and successful flow along the chain of supply.

We are very sorry that a mistake happened whilst labelling up your parcel and that this led to it being sent to an incorrect address. We hope that it comes as some comfort that this is a very rare occurrence, but that we have policies and procedures in place to help protect our customers in this event. At first knowledge of such an event, our first port of call would be our courier service to arrange for the soonest possible delivery of that parcel. If this is not suitable for our customer, we would arrange a same day delivery of replacement goods from our warehouse. It appears that in this case, receiving the goods on the same day would have rectified the sticky situation you were facing and that this would have allowed you to fulfil your customer’s requirements, as expected.

Unfortunately, on this occasion, we were not afforded the opportunity to rectify this delivery error at the earliest opportunity. We were made aware of the situation on the day after your expected delivery day which unfortunately meant that this window of a same day delivery had passed. In this instance, it is company policy to offer a full refund and recover the goods when delivered, which was offered to yourself at this time.

We too found the most troubling part of this transaction to be what happened after it. We are unable to respond to threats and the level of compensation you were seeking fell outside of our trading terms.

Accidents and mistakes do happen and it is true that the way in which we deal with these matters immensely. The policies and procedures that have been put in place have been done so with our customers in mind – doing our best to offer the soonest and, in some cases, same day delivery in order to meet their own deadlines. Where inapplicable, a full refund is offered with our sincere apologies and the promise that our best efforts will be made in order to avoid such a mistake in the future.

We appreciate the email you have sent to us since posting these comments. It was good to hear that your event turned out well and that your venture is off to a successful start.

Kind Regards
Joanna
Victory Design Ltd Web Team

Valutata 5 stelle su 5

Excellent company!

Every time I place an order through Victory Design I know I'm going to receive amazing service. I have placed orders over the phone and via Victory Design webpage and the process has always been smooth. The customer service is outstanding and they meet all vinyl needs regardless of how big or small your company is. They allow free collection and the order is always ready within 24hrs. Always welcomed by lovely staff at the collection point and not turned away or looked down on due to being a small start up business. A pleasure dealing with all members of staff at Victory Design and I couldn't be happier to have such an awesome company within close proximity.

12 dicembre 2019
Non scritta su invito
Valutata 3 stelle su 5

The Colour option I chose was For…

The Colour option I chose was For purple But beige arrived I called victory and said I was sent the wrong colour from what I ordered to be told that there was only 2 choices of colour and I should of got an email saying that which I did not get the delivery was very quick though

5 novembre 2019
Non scritta su invito

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

Ecco qui 8 consigli per scrivere delle ottime recensioni.

La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

Scopri di più