Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

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Valutata 5 stelle su 5

Web site is easy to shop on and once you make a purchase there are incentives for future purchases. This is my second pair of Vessi's, great stylish shoes. lots of varieties to chose from. Great Canad... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I first ordered a pair of vessi weekend shoes after I kept seeing sponsored adds from an Irish yourtuber I followed. Ironically once I had placed my order I then realized they're Canadian like me and... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

​I bought the Soho sneaker in white because I loved the crisp leather look and wanted something easy to maintain. The fact that they’re waterproof is such a huge bonus! They were a little snug at fi... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Advertised as easy return process. Not so. Took a while to get the shoes which were supposed to be excellent for walking with plantar fasciitis. Not true. Unbelievably stiff and painful. Return proces... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

4373 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 82% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great shoes from a Canadian company

Web site is easy to shop on and once you make a purchase there are incentives for future purchases. This is my second pair of Vessi's, great stylish shoes. lots of varieties to chose from. Great Canadian company. Best part is they are waterproof!!!

15 marzo 2026
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Risposta di Vessi

Thank you! 💙

Valutata 5 stelle su 5

Upfront and honest

Upfront and honest. Good communication, what else to say? Great product and company.

8 aprile 2026
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Risposta di Vessi

Thank you! We hope you'll shop with us again :)

Valutata 5 stelle su 5

Nice shoes, great customer service!

I had some problems with my first pair of their Pacific shoes, but customer care was very quick and resolved my issues. Definitely recommend these shoes!

9 aprile 2026
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Logo di Vessi

Risposta di Vessi

Thank you, Farhan. Happy to be of service. Let us know if you'd like a hand with anything else! 🌦️

Valutata 5 stelle su 5

Amazing footwear

Website is user friendly and order arrives qickly.... vessi footwear is amazing! I have 4 different pairs and they are true to size and are truly waterproof.... can't wait to order more

23 marzo 2026
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Risposta di Vessi

Thanks so much for the 5 stars. We can't wait to see which pair of Vessis you'll slip-on or lace-up next 🌦️

Valutata 5 stelle su 5

Great customer service

Great customer service, reliable product, good price point. I love wearing my shoes and my hat.

18 marzo 2026
Non scritta su invito
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Risposta di Vessi

Thanks Gloria! See you out there 🌦️

Valutata 5 stelle su 5

Trustworthy and organized

The shoes were easy to order and came in a timely fashion, well-packed and looking exactly as they were pictured online. I will deal with this company again.

7 aprile 2026
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Risposta di Vessi

Thank you so much for the 5 stars, Patricia. We can't wait to see which Vessis you'll slip-into or lace-up next 🌦️

Valutata 5 stelle su 5

Easy Peasy all round!

It was easy to view the selection on-line, the sizing guide was accurate, shipping was great and communication (via AI and re:shipping) was excellent. Lovey Vessis!

27 marzo 2026
Non scritta su invito
Logo di Vessi

Risposta di Vessi

Thanks Jennifer! Sounds like its time to get messy in your new Vessis 🌧️

Valutata 4 stelle su 5

This was my first pair of Vessi shoes…

This was my first pair of Vessi shoes and I find them so comfortable. They're so easy to get on and off. I ordered the wrong size first time but the exchange was quick and easy.

3 marzo 2026
Non scritta su invito
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Risposta di Vessi

Thanks for sticking with us, Marilyn. We can't wait you to show you what we've got in store next!

Valutata 5 stelle su 5

My New Favourite Shoes

These shoes from Vessi are awesome! Not only are they super comfortable and lightweight but theyre also waterproof! These make them great as an everyday, any weather shoe, plus one I am glad to be able to wear at work. Shipping from the Vessi website was quick and they showed up at my house in under a week!

24 marzo 2026
Non scritta su invito
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Risposta di Vessi

Glad to hear you're comfy (and dry) on your feet Andrew. See you out there! 🌦️

Valutata 5 stelle su 5

Great Customer Service

​I bought the Soho sneaker in white because I loved the crisp leather look and wanted something easy to maintain. The fact that they’re waterproof is such a huge bonus! They were a little snug at first and had a slight squeak—which I think was just the tongue rubbing—but once they broke in, the noise disappeared and they conformed perfectly to my feet.
​They are extremely comfortable and wipe clean easily. I loved them so much I actually bought a second pair in Asphalt Black.
Full disclosure: Vessi sent the wrong shoe the second time, but the return process was seamless. They even followed up after I received the correct pair to make sure I was happy. That level of customer service is amazing, and I’ll definitely be recommending Vessi to everyone!

6 marzo 2026
Non scritta su invito
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Risposta di Vessi

Hi Jacklin. Glad to hear you're comfy (and dry) on your feet. If you need anything else, you'll know where to find us. Thanks again for the 5 stars 🤩

Valutata 5 stelle su 5

Trustworthy

Vessi’s boots are comfortable, keep you dry and warm. If you like the picture of the product, when you receive it, it’s exactly the same! Their product did not degrade.
Also, the website is user friendly.

16 marzo 2026
Non scritta su invito
Logo di Vessi

Risposta di Vessi

Hey Simon. Thanks so much for the five stars. We're thrilled to hear you're comfy (and dry) on your feet. See you out there! 🌦️

Valutata 4 stelle su 5

Miserable AI service for a good product

We've bought from Vessi before so were OK with the concept of the long shipping time, but we were sent the wrong product. Their AI chat bot told us an exchange is easy but the thing we were sent is not what is on the receipt and the AI did not even remotely address my question except to say I can't exchange in store which seems to contradict their policy. I tried emailing support but, surprise, it's another AI chat bot. They said I am able to request a person who can get back to me in 3 to 5 business days. So all in all it will take minimum two and a half weeks from shipping to even answer my question about the exchange and make sure it will be accepted and that we wont be out 200 dollars.
EDITED:
Vessi representative contacted me after AI kept routing me, and was very helpful and addressed all my concerns and figured out a good solution. I really appreciate it. That said, relying on AI for customer support and then only intervening when things are going very wrong is bonkers. The AI outright told me wrong things. If you are encountering a problem with this company, it is really important to repeatedly demand support. We are lucky that we live nearby the only US retail store otherwise this would have been another issue. When you actually get a human the support is great.

23 marzo 2026
Non scritta su invito
Logo di Vessi

Risposta di Vessi

Hi there, thanks for taking the time to share your recent experiences with us. We're glad to hear our Customer Care team was able to handle and resolve the issue.

We use AI in our chat support to help provide faster, more efficient assistance—especially for initial questions and less time-sensitive inquiries. This allows us to quickly address common requests, share helpful information right away, and reduce wait times for all customers.

AI helps handle routine inquiries so that our human support team can focus more time and attention on complex or urgent issues that require a personal touch. If your question needs additional support, a team member is always available to step in and assist you further.

Our goal is to make your experience as smooth, timely, and helpful as possible by combining the speed of AI with the expertise of our support team.

We've taken your feedback to heart and have forwarded this to the appropriate teams.

Valutata 5 stelle su 5

My favorite brand

I first ordered a pair of vessi weekend shoes after I kept seeing sponsored adds from an Irish yourtuber I followed. Ironically once I had placed my order I then realized they're Canadian like me and long story short I now own 4different pairs of shoes and a costal hoodie. And I tell everyone who will listen how awesome they are and compliment everyone I see wearing vessi gear.

23 marzo 2026
Non scritta su invito
Logo di Vessi

Risposta di Vessi

Thank you so much for the continued support 💙

Valutata 5 stelle su 5

The customer service was outstanding

The customer service was outstanding. I ordered the wrong size and it was very easy to get an exchange completed. Very satisfied.

20 febbraio 2026
Non scritta su invito
Logo di Vessi

Risposta di Vessi

Thank you for the 5 star review💙

Valutata 5 stelle su 5

The product is completely waterproof…

The product is completely waterproof unlike other major brands. I have the boots, socks, gloves and rain jacket and they keep me completely dry. Very reasonable pricing for such a great product.

19 marzo 2026
Non scritta su invito
Logo di Vessi

Risposta di Vessi

A full Vessi outfit is absolutely perfect to keep you dry, comfy and stylish! Thanks so much for the 5 stars💙

Valutata 5 stelle su 5

Great experience with Vessi

I have two pair of Vessi shoes and one pair of their winter boots. The products are well made and comfortable for all day wear.

The purchase and shipping experience was also 5 star. Very easy to purchase through Shop and I received the orders in a couple days.

14 ottobre 2025
Non scritta su invito
Logo di Vessi

Risposta di Vessi

Thank you so much for the kind words and the 5 stars💙

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