Smart Home Surveys have been great to work with and have always responded very quickly to our requests and provided very useful recommendations for our next steps. They have been very flexible in meet... Leggi di più
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We've had an excellent experience. Smart Home Surveys are very responsive, communication is easy, fast, and clear as is the interface for receiving quotes, scheduling survey, and final reports. The su... Leggi di più
Thank you so much for such a thorough survey! These are definitely the surveyors to use to make sure all potential problems are detected. The team are extremely friendly and they moved extremely... Leggi di più
Great service. Friendly, easy, reliable. They don’t oversell and give honest advice. The service didn’t stop after the survey, they continued to connect me to local specialists to answer remaining que... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Vela Survey is an independent residential surveying and property advisory practice, providing expert RICS home surveys, property valuations, snagging reports, and party wall expertise, across London and the surrounding areas. Formerly Smart Home Surveys, we combine extensive local knowledge, professional expertise and a client-focused approach to help homebuyers and owners make informed property decisions with confidence. From Level 2 and Level 3 Home Surveys to market valuations and specialist property advice, our aim is to deliver clear, reliable guidance and outstanding customer service at every stage.
Informazioni di contatto
OFFICE 312 EDINBURGH HOUSE, SE11 5DP, London, Regno Unito
- 0203 621 8800
- enquiries@velasurvey.co.uk
- velasurvey.co.uk
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Super professional and timely
Super professional and timely, very quick to arrange and execute the survey, not only that but they helped out with many questions after the survey was completed which proved invaluable when putting in an offer on a property!

Risposta di Vela Survey
Joe/Adam Smart Home Surveys
Joe and Adam are amazing. Slick, professional and personable right through the entire survey process. Detailed and comprehensive, the report was exceptional.

Risposta di Vela Survey
Excellent service!
Excellent service. Alex conducted a quality survey report and was a great support throughout, giving insights and explaining areas of concern. The survey was concise and easy to understand. I opted for photos to be included within the report and I’m glad I did because they demonstrated areas that need attention and I found this to be very useful. Prompt and professional, I fully recommend Smart Home Surveys.

Risposta di Vela Survey
really comprehensive report
really comprehensive report, very responsive and very helpful, thank you

Risposta di Vela Survey
Transparent, efficient and reliable
Explained the process fully, easy to use platform, arranged the survey quickly and was at hand for any questions. Excellent service. Highly recommend

Risposta di Vela Survey
Great experience
Efficient, helpful and thorough. Adam booked the survey in promptly and kept us informed. Tom prepared a very clear, informative and thorough report and answered our few follow-up questions very quickly and helpfully. Would definitely use them again.

Risposta di Vela Survey
Very thorough survey by Alex and…
Very thorough survey by Alex and ongoing support afterwards. Always prompt and helpful responses. Highly recommended

Risposta di Vela Survey
Great service by Joe
Great service by Joe! Report was very thorough, and aftwerwards really took the time to talk me through the survey. Amazing service!

Risposta di Vela Survey
Professional service
Professional service. The company did a comprehensive survey and provided a clear report. Saved me from buying a poorly built property. No complaints.

Risposta di Vela Survey
House Survey
Worked with Alex and coordinated with Adam, both amazing people and super easy/fast to communicate with.
This was my first time getting a survey done, and Alex was so patient in explaining the different elements and their priority. He was also very helpful in going above and beyond for giving insights. Thanks again!

Risposta di Vela Survey
Clear report and friendly, customer-oriented service
Very happy with the service we received. Clear report. Surveyor was very friendly and happy to help us with follow up questions; we sent an email with a lot of questions and he took the time to go through them one by one, and he was also prompt to help even when we asked him something more than a month after the survey was done. I think the report came back 1 or 2 days later than I expected but this did not bother us too much. Thanks Alex & team!

Risposta di Vela Survey
Smart Home Surveys was great
Smart Home Surveys was great. I am satisfied with the service and the quality of the report. Kirstin, the surveyor, went into great detail. Also, Smart Home Surveys helped me find a trusted engineer to do a more in-depth check on a structural problem.

Risposta di Vela Survey
A service worth considering
The quality of report was professional in nature. I was satisfied with the detail provided in the report on any urgent and outstanding issues to be addressed. Unfortunately, mistakes were found in the report however the team at Smart Home Surveys were happy to help remediate these errors. I would suggest, with any surveyor assessment, that the report be read very carefully in order to spot any potential issues before purchase.
Great and efficient service
Smart Home Surveys was great in every sense. They were quick to reply to my emails from day 1, they have a nice portal that tells you the progress of the application, they gave me a good date for the survey to take place, were on time, the seller had no issues with them and then 3 days later I have the detailed Level 2 survey report ready in my hand. Very seamless.
Later on also had a call with Alex to go over some questions I had in the report and he was very patient and helpful in explaining them to me. 5/5
Professional and prompt
Professional , polite and prompt! Very happy with the entire service from Adam and Alex - thanks guys, very much appreciated.
Excellent service
Excellent service, great report and very helpful overall
Great customer service
Great customer service - easy to contact and always gets back quickly with answers. We received our survey very quickly and it was very detailed. Highly recommend!
Excellent customer service, quality and responsiveness
Smart Home Surveys was recommended to me by a friend and I could not thank her more. My experience with them was fantastic, from the Enquiries Department (Adam & Tom) to the Surveyor (Alex).
Very detailed and prompt responses via email and phone, honest & transparent service, quality reporting, great professionalism and great support throughout. I would definitely recommend them to anyone.
Brilliant but a word of advice
Brilliant from start to finish. Went for the most comprehensive service which was well worth it.
Advice if you're worried about the gas and electrics then use Inspectify Gas & Electrics to check the gas, electrics and plumbing and central heating as I was worried about those. Very thorough inspections with photos and prices for remedial works.
My house is safe and that's all I was worried about.
Fantastic service
Fantastic service - very efficient and responsive. The survey was very easy to understand and the photos provided of each area of concern are extremely useful. Couldn’t fault Smart Home Surveys - would fully recommend!
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