VegaZone Recensioni 33

Risposta di VegaZone

5 feb 2026

Hi Danijela,

Thank you very much for your kind feedback.

We are really happy to hear that you are enjoying the regular bonuses, the fast withdrawals, and the clear and user friendly site. It is great to know that your experience with us has been smooth and enjoyable.

We truly appreciate you taking the time to share this, and we look forward to continuing to deliver a great experience for you.

Risposta di VegaZone

5 feb 2026

Hi Gabriela,

Thank you so much for taking the time to share such a thoughtful and balanced review.

We truly appreciate you giving us a chance, especially after having mixed feelings initially. It is great to hear that your verification went smoothly and that your payout was processed so quickly. Fast and transparent withdrawals are something we work very hard on, so feedback like this means a lot to the entire team.

You are absolutely right about rules and withdrawal limits. Every casino operates under specific terms, and we always encourage players to review them upfront so they can play with full confidence and clarity.

Thank you again for your trust, your recommendation, and for highlighting your positive experience. We are very happy to have you with us and wish you continued enjoyment and success.

Risposta di VegaZone

11 gen 2026

Hello,

Thank you for your feedback.

We have reviewed your account and can confirm that the promotional code you requested has now been successfully added to your account.

We wish you the best of luck and hope you enjoy your experience with us.

Kind regards,
VegaZone Team

Risposta di VegaZone

11 gen 2026

Hello,

Thank you for taking the time to share your detailed and balanced feedback.

We’re very pleased to hear that you had a smooth KYC experience and that withdrawals were processed without issues. It’s also great to know that you found the platform well organized, easy to navigate, and enjoyed the variety of games available.

We appreciate your honest comment regarding the daily withdrawal limits at lower VIP levels. This is valuable feedback, and we are continuously reviewing our VIP structure to ensure it remains fair, transparent, and rewarding for players at every stage.

Thank you again for your trust and for highlighting both the strengths and areas where we can improve. If you ever have questions or need assistance, our support team is always happy to help.

Kind Regards,
VegaZone Team

Risposta di VegaZone

8 gen 2026

Hello,

Thank you for your review.

We would like to note that this review was posted at the same time as another review making identical claims. This timing suggests there may be a connection between the two submissions, which makes it especially important for us to review the underlying account activity in detail to fully understand what occurred.

At this moment, we are unable to identify your account based solely on this review. We therefore invite you to contact us directly and provide your registered email address or username so we can review your account history, communications, and any relevant interactions.

We take all feedback seriously and are always willing to investigate and resolve genuine issues. However, we also operate under strict compliance and transparency standards, and all reviews on our profile are subject to Trustpilot’s independent moderation and verification policies.

Our objective is to review the facts, understand what happened, and see whether the situation can be resolved appropriately. We look forward to receiving your details so we can investigate this matter thoroughly.

Kind regards,
Vegazone Team

Risposta di VegaZone

Aggiornata il 8 gen 2026

Final Update:

Hello,

Thank you for providing your details. We have now fully reviewed your account and the associated communication history.

We can confirm that your account has been permanently closed and cannot be reopened under any circumstances.

Following a thorough review of our records, we can also confirm that no email or request for account closure or self-exclusion was received at any time prior to today. All incoming communications are logged and there is no record supporting the claim that such a request was previously submitted.

In addition, during the communication process, threats of violence were made toward our staff. We must be absolutely clear that this behavior is completely unacceptable and will not be tolerated under any circumstances.

Update again:
Thank you for your message.

We understand that you are frustrated. However, we must reiterate that we are unable to locate, review, or take any action on an account without receiving the relevant account details. This is a strict requirement and applies to all cases, without exception.

We have repeatedly requested the necessary information so we can verify your account and review the communication history in full. Until this information is provided, we are unable to investigate the claims made, respond to them factually, or take any corrective action.

If you would like us to proceed, please share your username or registered email address through the appropriate channel so that we can identify your account and address the situation properly.

Without this information, we are unable to move forward.

Update:
We would like to clarify that, to date, we have not received the required account details from you that would allow us to properly investigate this matter. Without being able to identify your account, we are unable to verify the claims made, take any action on the account, or comment meaningfully on the situation.

We take responsible gaming requests, including permanent self exclusion, extremely seriously. However, such actions can only be processed once we are able to locate the correct account and review the communication history linked to it.

If you wish for this matter to be reviewed and resolved, we invite you to provide your username or registered email address directly to our support team or via the review platform, so we can look into this in full and respond based on verified facts.

Until the account details are received, we are unfortunately unable to proceed further.


Hello,

Thank you for sharing your feedback. We take all responsible gaming requests extremely seriously, including self-exclusion and permanent account closure due to addiction.

At this stage, we are unable to locate your case based on the information provided in this review. In order for us to properly investigate what occurred, we kindly ask that you contact us directly and provide the relevant details (registered email address, username, and approximate dates of communication). Once received, we will immediately review all records, including incoming emails, account status, and any promotional activity.

We would also like to clarify that we strictly adhere to responsible gaming regulations and internal procedures. If a verified permanent self-exclusion request is received and confirmed, the account is closed and no bonuses or communications are sent thereafter.

Regarding the claim about reviews: we categorically reject this allegation. Trustpilot does not permit businesses to create or manipulate reviews, and we fully comply with Trustpilot’s policies and moderation processes. All reviews displayed on our profile are subject to Trustpilot’s independent verification and controls.

We genuinely want to review this matter properly and transparently. Please reach out with the requested information so we can look into this case in detail.

We look forward to receiving your information so we can dive into this matter.

Kind regards,
Vegazone Team

Risposta di VegaZone

8 gen 2026

Hello,

Thank you for your review. We would appreciate it if you could be more specific about the issue you experienced so we can properly assist you.

Following your request, we have reviewed the live chat history and can confirm that the cashback you requested was already added to your account. If there is something further that was unclear or not resolved to your satisfaction, please let us know the exact details so we can look into it again.

We are here to help and are happy to review any remaining concerns once more information is provided.

Kind regards,
Vegazone Team

Risposta di VegaZone

4 gen 2026

Hello,

Thank you for taking the time to share your feedback.

We would like to clarify that the requirement to submit verification documents is clearly stated in our Terms and Conditions, which every customer agrees to upon registration. These verification procedures are not optional and are required under the regulations of our gaming license and applicable AML (Anti-Money Laundering) and KYC (Know Your Customer) laws.

The requested documents, including proof of identity and payment method verification, are standard across licensed online casinos and are used solely to protect our players, prevent fraud, and ensure secure payouts. We do not request any information beyond what is legally required, and all data is handled securely and confidentially.

Our customer support agents are not automated bots. They are available to guide you step by step through the verification process and assist you in submitting the correct documents so your account can be verified as quickly as possible.

Once verification is completed, withdrawals are processed in accordance with our standard procedures.

If you would like further assistance, we strongly encourage you to contact our support team directly so they can help you complete the verification process smoothly.

Kind regards,
Vegazone Team

Risposta di VegaZone

31 dic 2025

Thank you for taking the time to share your experience.

We are very happy to hear that you are enjoying the smooth website experience and that the bonuses and gameplay felt fair and refreshing compared to other casinos. It is also great to know that your gameplay led to a win and that everything has been going smoothly so far.

Your withdrawal is being handled according to our standard processing procedures, and we are confident it will continue just as smoothly. We truly appreciate your feedback and look forward to your update.

If you ever need any assistance along the way, our team is always here to help. Please reach out to live chat or email us at support@vegazone.com

Wishing you continued luck and enjoyable sessions ahead.

Risposta di VegaZone

4 gen 2026

Hello,

Thank you for your feedback.

We would like to clarify that our games operate with a high RTP (Return to Player), typically ranging between 96% and 98%, depending on the game and provider. RTP is a theoretical long-term average and does not guarantee outcomes over short periods or during individual gaming sessions.

Unfortunately, rapid losses can occur during high-variance gameplay, even on games with a high RTP. This does not indicate that the games are unfair or manipulated.

We have attempted to contact you several times in order to review your gameplay and provide a more detailed explanation, but we have not received a response from you so far.

We encourage you to get back in touch with our support team so we can look into your case and assist you further.

Kind regards,
Vegazone Team

Risposta di VegaZone

30 dic 2025

Hi Lauris,

Thank you for your feedback.

We understand that losing sessions can be frustrating, and it’s important to remember that you never know what can happen in any session. A win can come at any time, just as you have already experienced. We can confirm that you have successfully withdrawn €79 so far, and that you currently have a pending withdrawal which is being processed and is on its way to you.

If you need any assistance, our support team is available to help.

Regards,
Vegazone Team

Risposta di VegaZone

28 dic 2025

Hi,

Thank you very much for taking the time to share such a detailed and positive review.

We are genuinely happy to hear that our customer support team met your expectations and that your requests were handled quickly and efficiently. Providing fast, reliable assistance and smooth withdrawals is a top priority for us, so it is great to know this stood out in your experience.

We also appreciate your kind words about our bonus offers and overall service. Feedback like this motivates our entire team to keep delivering the best possible experience.

Thank you for choosing Vegazone and for recommending us. We look forward to continuing to support you going forward.

Risposta di VegaZone

Aggiornata il 26 dic 2025

Update:

Thank you for providing your account information.

Following a full review of your account, we can confirm that when selecting your bonus via the dropdown menu, the standard welcome offer was chosen, rather than the alternative option you are referring to.

That said, as a gesture of goodwill and in the interest of customer satisfaction, we have gone ahead and credited the amount in question back to your account. In addition, an extra €10 bonus and 100 Free Spins have been added.

We hope this resolves the matter to your satisfaction and wish you a wonderful upcoming weekend.




Hi,

Thank you for taking the time to share your feedback. We understand your frustration and appreciate the opportunity to respond.

We would like to clarify a few important points. Our Terms and Conditions have not been updated or changed at will. They have remained the same since the time your account was opened and are publicly available at all times. We operate under strict regulatory requirements and any changes, when they do occur, are clearly communicated.

Regarding game outcomes and winnings, we would like to stress that we have no control over the RTP or results of any game. All games are provided by certified third party providers, and every spin is independent, meaning any outcome is always possible. While outcomes can vary, we do have players winning every single day across different games.

In relation to bonuses, all bonus mechanics, wagering requirements, and free spin allocations are clearly outlined in the Terms and Conditions before activation. These offers are optional and can always be declined if they do not fit a player’s preferences.

We have requested your account details so we can review your case thoroughly, including your request for account closure, and ensure everything is handled correctly and in line with your wishes. Once we receive those details, our team will be able to look into this further and provide a proper resolution.

We take all feedback seriously and are committed to transparency and fair play.

Kind regards,
Vegazone Team

Risposta di VegaZone

23 dic 2025

Thank you for taking the time to share your feedback.

We reviewed your account and can see that you successfully withdrew almost the entire amount of your deposit, which indicates you actually had a solid win. While luck can vary from session to session, it does look like it was on your side at that point.

We truly encourage you to give it another try. You have already experienced a strong result, and you never know when the next big win might come. We would be happy to see you back and wish you the best of luck in your next session.

Kind regards,
Vegazone Team