I had purchased a refurbished safe and was immediately impressed with the build quality and functionality! It met my requirements perfectly! After several months, my refurb model had some issues. I... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I spent a good amount of years in the Customer Service realm, working for L.L. Bean in Maine; 15 years to be exact. So I can tell when a company is providing world-class service to their customers, an... Leggi di più
I recently purchased a Vaultek safe and it’s great! I got the one that looks like an alarm clock and I love it. But, more importantly, the young man who guided me on my buying journey from the company... Leggi di più
Had to reach out to support for something that was my own fault and they responded within minutes and helped me quickly and effectively solve the issue. I’ve never had customer service as quick or as... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Vaultek started with an open imagination, a blank slate if you will. We saw an opportunity to introduce not just a new product - but an entirely new brand. We don't intend to create a one hit wonder, but evolve into a respected brand capable of building innovative products packaged with cutting edge technologies in both security and quick access.
Informazioni di contatto
37 N. Orange Ave STE 770, 32801, Orlando, Stati Uniti
- (407) 329-4164
- support@vaulteksafe.com
- vaulteksafe.com
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 54% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Great product, outstanding customer service, affordable products
I’m a big fan of companies that make a good product and back up their well-made product with helpful customer service.
Vaultek checks the box in both of these categories and does it at an affordable price. Well done.
Locking mechanism not powerful enough
My vaultek safe won't completely engage the Locking bolt mechanism with firearms inside. Even with new battery. Very disappointing as this feature was most of the selling point for me.
First of all I have three vaultek
First of all I have three vaultek. I love their reliability. I have one in each of my cars. I have a slider on the side of my bed. The access is so fast it is amazing. As far as the customer service goes I was looking for a nano button for my slider. My slider was a little bit on the older side and the 2.0 and the 3.0 wouldn't work. I called customer service and they were fantastic they told me Unfortunately they were out of stock but they told me exactly what to do. I must say everything worked out perfect and they were fantastic.
Excellent email customer support
Was having an issue with my MX safe and it not keeping a connection to WiFi and the screen frequently resetting itself. I emailed customer support and got a prompt replying diagnosing the issues as a battery that needs to be replaced. My general experience with emailing companies for questions and support has been that my email goes into a blackhole. Not the case with Vaultek here. I got a very quick replay and every subsequent reply was very fast and efficient.
I bought the RS slider and the box is…
I bought the RS slider and the box is well made and fits great in my vehicle.
It was a gift
Set up was initially confusing&have run into a problem now
Set up was initially confusing. Instructions could be better. Phone assistance was helpful. Now that the safe is squared away it seems solid.
A month later, Nov. 23, I’ve run into trouble. The wifi has stopped connecting and while Vaultek says it’s working on a fix it’s been well over a week. I’m trying repeatedly to connect the safe to my wifi and it won’t work. Waiting for additional customer service support.
Nov. 24: Customer service came through with a ‘’fix.’’ Safe working fine now. Thanks Vaultek!

Risposta di Vaultek Safe
Great Product!
I have had multiple small safes over the years to store my duty weapons as a law enforcement officer. I have had many different brands with with a myriad of locking mechanisms, and the Vaultek 20 Series is by far the best I have used. I love the auto-opening feature after initiating the quick biometric sensor, and the LED in the safe is very helpful in the dark. I have already ordered another to upgrade my wife's old Gun Vault safe.
The level of control and security i…
The level of control and security i have is why i chose the system. Everything is exactly like i expected.
Very Solid Safe
Very solid safe with great features - this is the third safe I have purchased from VAULTEK and I have been happy with all 3!
Excellent service!
I had an issue with a 4-year-old safe. Their willingness to back-up a product out of warranty was awesome. I have always been a fan of their products - I have about 6 of their safes and this is the first time I have ever had an issue. Now I am a fan of their support too!
Zippers are a soft metal and came off
Safe case is sturdy.. components inside feel cheap. As a matter of fact, the zipper broke off as I was zipping the pocket.
Best quality products
Fast shipping, great products, they are worth every penny. I purchased the Colion Noir lifepod, a smaller lifepod and I love both so much that I just ordered the XRC 100i plus rifle case. Humidor will be next.
Persistence to fix the problem
I had a programming issue with a safe and the team worked with me through multiple options and remedies. Rather than giving up or declining further help, the team offered to replace the safe. Their patience and persistence is very unusual in the customer service world and appreciated.
Hard to initialize but worth it
Hard to initialize but worth it
Trouble with 2.0 version
Purchased the same model for a second…
Purchased the same model for a second home.
Hope the next round they are making them just a little bigger.
A little disappointed in the Bluetooth app, which I forgot to set up on the first safe. Only works local, not with Wi-Fi. Guess that might be a safety hazard.
I couldn't ask for better customer…
I couldn't ask for better customer service and seamless communication. Even though my safe wasn't under warranty, they offered free service and parts on the simple stipulation that I pay for freight to send to them. After further analysis, they deemed it non-repairable, but yet still replaced it at no charge! I'm a very happy customer to say the least! Thanks Brandon!!
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.







