Vaultek Safe Recensioni 

6337
•
TrustScore 4.5 su 5

4,7

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Valutata 5 stelle su 5

I had purchased a refurbished safe and was immediately impressed with the build quality and functionality! It met my requirements perfectly! After several months, my refurb model had some issues. I... Leggi di più

Valutata 5 stelle su 5

I spent a good amount of years in the Customer Service realm, working for L.L. Bean in Maine; 15 years to be exact. So I can tell when a company is providing world-class service to their customers, an... Leggi di più

Valutata 5 stelle su 5

I recently purchased a Vaultek safe and it’s great! I got the one that looks like an alarm clock and I love it. But, more importantly, the young man who guided me on my buying journey from the company... Leggi di più

Valutata 5 stelle su 5

Had to reach out to support for something that was my own fault and they responded within minutes and helped me quickly and effectively solve the issue. I’ve never had customer service as quick or as... Leggi di più

Dettagli dell'azienda

  1. Negozio di elettronica

Scritti dall'azienda

Vaultek started with an open imagination, a blank slate if you will. We saw an opportunity to introduce not just a new product - but an entirely new brand. We don't intend to create a one hit wonder, but evolve into a respected brand capable of building innovative products packaged with cutting edge technologies in both security and quick access.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

6K recensioni

5 stelle
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Ha risposto al 54% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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4,7

Tutte le recensioni

(6337)

193 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

First of all I have three vaultek

First of all I have three vaultek. I love their reliability. I have one in each of my cars. I have a slider on the side of my bed. The access is so fast it is amazing. As far as the customer service goes I was looking for a nano button for my slider. My slider was a little bit on the older side and the 2.0 and the 3.0 wouldn't work. I called customer service and they were fantastic they told me Unfortunately they were out of stock but they told me exactly what to do. I must say everything worked out perfect and they were fantastic.

12 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent email customer support

Was having an issue with my MX safe and it not keeping a connection to WiFi and the screen frequently resetting itself. I emailed customer support and got a prompt replying diagnosing the issues as a battery that needs to be replaced. My general experience with emailing companies for questions and support has been that my email goes into a blackhole. Not the case with Vaultek here. I got a very quick replay and every subsequent reply was very fast and efficient.

5 novembre 2025
Non scritta su invito
Valutata 4 stelle su 5

Set up was initially confusing&have run into a problem now

Set up was initially confusing. Instructions could be better. Phone assistance was helpful. Now that the safe is squared away it seems solid.
A month later, Nov. 23, I’ve run into trouble. The wifi has stopped connecting and while Vaultek says it’s working on a fix it’s been well over a week. I’m trying repeatedly to connect the safe to my wifi and it won’t work. Waiting for additional customer service support.
Nov. 24: Customer service came through with a ‘’fix.’’ Safe working fine now. Thanks Vaultek!

9 ottobre 2025
Logo di Vaultek Safe

Risposta di Vaultek Safe

Hi Fred!
Thank you for taking the time to share your invaluable feedback.
We can see that there is an ongoing support ticket to resolve the experienced issue. We are happy to provide continued assistance, through the support ticketing system.
If we can be of any further assistance, please don't hesitate to let your support agent know.
Very respectfully!

Valutata 5 stelle su 5

Great Product!

I have had multiple small safes over the years to store my duty weapons as a law enforcement officer. I have had many different brands with with a myriad of locking mechanisms, and the Vaultek 20 Series is by far the best I have used. I love the auto-opening feature after initiating the quick biometric sensor, and the LED in the safe is very helpful in the dark. I have already ordered another to upgrade my wife's old Gun Vault safe.

8 ottobre 2025
Valutata 5 stelle su 5

Very Solid Safe

Very solid safe with great features - this is the third safe I have purchased from VAULTEK and I have been happy with all 3!

11 ottobre 2025
Valutata 5 stelle su 5

Excellent service!

I had an issue with a 4-year-old safe. Their willingness to back-up a product out of warranty was awesome. I have always been a fan of their products - I have about 6 of their safes and this is the first time I have ever had an issue. Now I am a fan of their support too!

7 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Best quality products

Fast shipping, great products, they are worth every penny. I purchased the Colion Noir lifepod, a smaller lifepod and I love both so much that I just ordered the XRC 100i plus rifle case. Humidor will be next.

10 ottobre 2025
Valutata 5 stelle su 5

Persistence to fix the problem

I had a programming issue with a safe and the team worked with me through multiple options and remedies. Rather than giving up or declining further help, the team offered to replace the safe. Their patience and persistence is very unusual in the customer service world and appreciated.

6 novembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Purchased the same model for a second…

Purchased the same model for a second home.
Hope the next round they are making them just a little bigger.
A little disappointed in the Bluetooth app, which I forgot to set up on the first safe. Only works local, not with Wi-Fi. Guess that might be a safety hazard.

7 ottobre 2025
Valutata 5 stelle su 5

I couldn't ask for better customer…

I couldn't ask for better customer service and seamless communication. Even though my safe wasn't under warranty, they offered free service and parts on the simple stipulation that I pay for freight to send to them. After further analysis, they deemed it non-repairable, but yet still replaced it at no charge! I'm a very happy customer to say the least! Thanks Brandon!!

4 novembre 2025
Non scritta su invito

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