Clear and accurate description of products. Secure payment system. Fast and efficient delivery. Have used them every month for about 3 years. Only once was there an issue with an order but this w... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I placed an order where I received what I thought was a faulty piece of equipment. I made a complaint and asked for a replacement. It turned out that I ordered the wrong piece of equipment by mistak... Leggi di più
L'azienda ha risposto
This is a very fast delivery always I have been fortunate enough to purchase from a reputable company as well as buying earning rewards off The flavours are good I won't go anywhere else
L'azienda ha risposto
Good customer service over the phone, partic when ordering stuff. A faulty vape was dealt with immediately x
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Established in 2011, Vapouriz Electronic Cigarettes is committed to providing premium quality electronic cigarettes accessories, and e-liquids manufactured right here in the UK by Vapour Labs (a Vapouriz company). As one of the leading brands in the UK, we offer over 50 different flavours of Vapouriz Premium e-liquid, in five different strengths of nicotine (including zero percent).
Informazioni di contatto
7a Henley Business Park, GU3 2DX, Guildford, Regno Unito
- 0800 644 0000
- support@vapouriz.com
- vapouriz.co.uk
4,9
Eccellente
5K recensioni
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Le persone hanno visualizzato anche
Faulty Item
Item was faulty when delivered returns process too complicated and time consuming so for £17.99 not worth bothering about just will not order again
11 marzo 2026
Risposta di Vapouriz
Hi,
We’re really sorry to hear that your item arrived faulty. We understand how disappointing that is, and we’re also sorry that the returns process has felt complicated and time-consuming.
I can see that you’re currently in contact with our colleague Paul, who will be happy to help get this resolved for you. Once you’ve printed your free returns label, please let Paul know, and he will arrange collection directly from your address, as well as organise a replacement to be sent out to you.
We really appreciate your patience and the chance to put this right, and we hope to restore your confidence in us.
Kind regards
Rose
Absolutely amazing website so easy to…
Absolutely amazing website so easy to find what you’re looking for. Such good pricing and always have good deals
10 marzo 2026
Risposta di Vapouriz
Hi,
We're happy to hear that you find our website easy to navigate and appreciate the pricing and deals available. Thank you for sharing your positive experience with us!
Kind regards
Rose
Easy ordering
Easy ordering, really quick delivery. Had an issue once and it was dealt with quickly and without any fuss
11 marzo 2026
Risposta di Vapouriz
Hi Jaccqui,
We're happy to hear that you found ordering easy and the delivery quick. We appreciate your feedback and are glad we could resolve your issue efficiently. Thank you!
Kind regards
Rose
It was very quick and easy to order
It was very quick and easy to order. Which is why I keep using you.
10 marzo 2026
Risposta di Vapouriz
Hi Rick,
We're happy to hear that ordering was quick and easy for you! We appreciate you taking the time to share your positive experience with us.
Kind regards
Rose
ALWAYS QUICK DELIVERY
6 marzo 2026
Risposta di Vapouriz
Hi Joel,
Thank you so much for your kind feedback! We're delighted to hear that you’re happy with our quick delivery service. We always aim to get your orders to you as fast as possible, and it’s great to know that we’re meeting your expectations. We really appreciate your support and look forward to serving you again soon!
Kind regards
Rose
Excellent Customer Service
I placed an order where I received what I thought was a faulty piece of equipment. I made a complaint and asked for a replacement. It turned out that I ordered the wrong piece of equipment by mistake, but Paul answered my complaint speedily, and offered to send me the item I originally intended to buy. I realised the mistake I made and turned down the offer of a free replacement, but Paul said it was no problem and was happy to send it even though the mistake was mine.
My complaint couldn't have been resolved any more speedily or thoroughly, and even though the mistake was mine, that's excellent customer service.
20 marzo 2026
Non scritta su invito
Risposta di Vapouriz
Hi Peter,
Thank you so much for your thoughtful feedback.
We really appreciate you taking the time to share your experience, and we're glad we could help resolve things quickly for you.
Paul will be especially pleased to hear your kind words. Providing responsive, understanding, and helpful support is something we take great pride in, so it’s fantastic to know that it came through in your experience.
Thanks again for your honesty and for recognising our team’s efforts—it truly means a lot to us.
Kind regards
Rose
Speedy delivery
9 marzo 2026
Risposta di Vapouriz
Hi,
Thank you for your kind feedback! We’re really pleased to hear that you were happy with the speedy delivery. We always aim to get orders out as quickly as possible, so it’s great to know that we met your expectations. We look forward to serving you again soon!
Kind regards
Rose
Risposta di Vapouriz
Hi Juliette,
We are happy that our delivery was quick and that you received excellent service! We appreciate your positive feedback and hope to assist you again.
Kind regards
Rose
Always a good experience
Always a good experience, straightforward easy ordering & delivery.
2 marzo 2026
Risposta di Vapouriz
Hi Susan,
We're happy to hear that you consistently have a good experience with our easy ordering and delivery. Thank you for your positive feedback; we appreciate it!
Kind regards
Rose
Prompt service
2 marzo 2026
Risposta di Vapouriz
Hi Jean,
Thank you for the kind review! We’re delighted you were happy with the prompt service. We really appreciate your feedback and look forward to serving you again.
Kind regards
Rose
Risposta di Vapouriz
Hi Anne,
We're happy to hear that our service has been helpful and prompt for you! We appreciate you taking the time to share your positive experience with us.
Kind regards
Rose
Risposta di Vapouriz
Hi Janet,
We're happy you found ordering easy and appreciated the flavour selection and speedy delivery! Thank you for your positive feedback; it means a lot to us.
Kind regards
Rose
Risposta di Vapouriz
Hi John,
We appreciate you taking the time to leave us this great review! We are happy to hear that you are pleased with our service.
Kind regards
Rose
Always great and got all my sisters to…
Always great and got all my sisters to order from them as there quality and good prices
26 febbraio 2026
Risposta di Vapouriz
Hi Grace,
We're glad you and your sisters enjoy our quality and prices! It means a lot that you recommend us. Thank you for sharing your positive experience with us.
Kind regards
Rose
Risposta di Vapouriz
Hi Heidi,
We appreciate your positive feedback and are glad you enjoyed our service and selection. Thanks for letting us know!
Kind regards
Rose
Risposta di Vapouriz
Hi James,
We appreciate your positive feedback! We are so happy you received a good delivery from a good company. Thank you for your review!
Kind regards
Rose
Risposta di Vapouriz
HI Elaine,
We're glad you enjoyed your experience, and we appreciate you taking the time to leave us this great review and kind words.
Kind regards
Rose
Happy Customer
I have been a customer for over 2 years now and I usually place an order on a monthly bases. I have found the service to be very efficient plus a quick delivery. I would not hesitate to recommend to anyone.
25 febbraio 2026
Risposta di Vapouriz
Hi,
We appreciate your long-term patronage and are so glad to hear that you've consistently found our service efficient with quick delivery. Thank you for recommending us!
Kind regards
Rose
great price
24 febbraio 2026
Risposta di Vapouriz
Hi Deborah,
Thank you for your feedback! We're glad to hear you’re happy with our pricing. We really appreciate your support and look forward to serving you again soon.
Kind regards
Rose
Risposta di Vapouriz
Hi,
We are very pleased to hear you are happy and that our delivery was quick! We appreciate your feedback and hope to serve you again.
Kind regards
Rose
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