Scam company! Tried to enter my card details, thankfully the bank blocked the payment as it flagged as a high risk site. Following day discovered someone had taken my card detail and tried to add my... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Ordering one weekend - to not receive order until after the next weekend is not acceptable is it - well that's assuming it does turn up next week - galling when you've paid £2.99 extra for postage,... Leggi di più
L'azienda ha risposto
Shame on you Vape Cloud Uk i'm getting bombarded with emails pretending to show your concerns about Covid-19 when only it is really a sales email preying on people's fears and making a profit out of i... Leggi di più
Ordered Friday before 4pm. Didn't receive order till following Tuesday. Only 50% of order received, missing two shortfalls, coils, and nic. Still not received two weeks later. No messages fr... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Buy the best vape juice online. Premium E-Juice and E-Liquid online delivered directly to your front door. Free next day delivery on orders over £20!
Informazioni di contatto
1,4
Pessimo
271 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
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Le persone hanno visualizzato anche
Excellent service
Excellent service. Fast delivery will definitely be using them from now on
20 maggio 2019
Non scritta su invito
Risposta di Vape Cloud UK
Thank you for your kind words. We hope you see you again soon.
Excellent customer service
20 maggio 2019
Non scritta su invito
Risposta di Vape Cloud UK
Thank you for your kind words. We hope you see you again soon.
Risposta di Vape Cloud UK
Thank you for your kind words. We hope you see you again soon.
Vape cloud UK - top tier quality
I always seem to find the latest and greatest liquids at vape cloud. A great selection to choose from. Plus a loyalty program which builds up pretty quickly. Definitely check vape cloud out if you haven't already done so.
18 maggio 2019
Non scritta su invito
Risposta di Vape Cloud UK
Thank you for your kind words. We hope you see you again soon.
Really picked up their game over the…
Really picked up their game over the past year. I have had issues with processing times in the past, but this hasn’t happened for a while. Responsive to any queries and a fantastic selection of juices. The reward programme works really well, and they always have special deals. Highly recommended.
16 maggio 2019
Non scritta su invito
Risposta di Vape Cloud UK
Thank you for your kind words. We hope you see you again soon.
Would not use Vape Cloud again…
Would not use Vape Cloud again unfortunately. I ordered a bottle of juice over a week ago and still no sign. Customer service department offered to send package via DPD next day - means I have waited 9 days. No proof that the juice had originallly been despatched. No goodwill gesture offered.
14 maggio 2019
Non scritta su invito
Risposta di Vape Cloud UK
Hi Alex,
We are extremely sorry about your experience and that you are not happy with our resolution. One of us will reach out to you tomorrow.
Thanks,
Mike
Needs improvement
This has been one of, if not The best online vaping gear provider. The service has gone down significantly in the past 6 months or so. They frequently don’t have things in stock however the website tells you otherwise. They used to dispatch every order the same day and now you have to wait for days sometimes just for order to be dispatched. The loyalty scheme used to be better and give better rewards to loyal customers as myself. Until the issues are resolved, I will be purchasing elsewhere
10 maggio 2019
Non scritta su invito
Risposta di Vape Cloud UK
Hello Juri
Apologies for the issue you have faced over the last few months, we have been under going on site and back end changes which have affected some orders. Unfortunately yours have been affected. This is not a reflection of our service and we are in process of completely ironing out all our issues.
The loyalty program has been updated and now has VIP rewards, you will be eligible for this. So for every £1 you spend you will now receive 2 points, instead of the usual 1 point.
I will write to you separately today to compensate you for the issue you have faced.
Best regards
David
Great company
Great company, good communication and fast delivery. Would definitely recommend. This is my new go-to shop for all my vape stuff!
6 maggio 2019
Non scritta su invito
Risposta di Vape Cloud UK
Thank you for your kind words, we appreciate you.
Top Class
Great service and excellent communication. Always have a very good range in stock, would definitely recommend
4 maggio 2019
Non scritta su invito
Risposta di Vape Cloud UK
Thank you for your kind words, we appreciate you.
My goto juice shop!
For me, living in The Netherlands, this UK-based shop is a very nice alternative to US-based shops.
No customs issues and fast shipping!
23 aprile 2019
Non scritta su invito
Risposta di Vape Cloud UK
Thank you for your review. We hope to see you again soon!
Superb Customer Service. Superb Product Ranges. Delivery could be improved.
I have had a few hit and miss issues with Vape Cloud UK regards delivery, but I suppose with all due respect to them; they can't always control the efficiency of their courier services.
I had an underlying issue with a recent order that did take over a week to receive, but they were very understanding, apologetic and kindly gave me some added extra's 'SuperGood e-juice' which I have to say tastes out of this world, the pear especially.
I can't really fault their services in the sense that they are prompt at getting back to you if a query or concern is made. Their product range is superb and just growing better and better and their website is so user friendly.
Vape Cloud UK is still in my top 3 go-to online stores,
Many Thanks to you all.
20 aprile 2019
Non scritta su invito
Risposta di Vape Cloud UK
Thank you for your review, we hope to see you again soon.
Always excellent service from this…
Always excellent service from this company!!!
16 aprile 2019
Non scritta su invito
Risposta di Vape Cloud UK
Thank you for your kind words Craig. Hope to see you again soon.
Great Site for Vaping
Great website easy to use and stock a great range of Ejuice specially the one I was looking for and at a great price for 100ml shortfill
14 aprile 2019
Non scritta su invito
Risposta di Vape Cloud UK
Thank you for your kind words Jay. Hope to see you again soon.
Poor Service
Postage is as much as joke as this company is as it took 3 days before my order was dispatched & when it turned up there was items missing from my order & to top it off it took them over a day to reply to my email about my messed up order.
Last time i will be using this company.
10 aprile 2019
Non scritta su invito
Risposta di Vape Cloud UK
Please accept our sincere apologies Wayne, this is not to our usual standard of service. Please contact us by email and lets see if we can make this right for you.
Excellent service thank you
7 aprile 2019
Non scritta su invito
Risposta di Vape Cloud UK
Thank you for your review Sarah, hope your see you again soon.
Risposta di Vape Cloud UK
Thank you for your review Paul, hope your see you again soon.
Awesome company
There was an issue with my order which was sorted out very quickly. Highly recommend!
4 aprile 2019
Non scritta su invito
Risposta di Vape Cloud UK
Thank you for your review Jack, hope your see you again soon.
superb customer service
superb customer service, quick reply in the chat and great help! prices are really good as well. a special thanks to Aidan :)
4 aprile 2019
Non scritta su invito
Risposta di Vape Cloud UK
Thank you for your review Cato, hope your see you again soon.
highly recommend
Would definitely recommend to anyone, there super fast on there delivery’s.
3 aprile 2019
Non scritta su invito
Risposta di Vape Cloud UK
Thank you Shelley, hope to see you again soon.
Packaging/Speed Of Delivery/All…
Packaging/Speed Of Delivery/All Excellent.
2 aprile 2019
Non scritta su invito
Risposta di Vape Cloud UK
Thank you for your kind words, hope to see you again soon.
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