Van National Recensioni 

1522
TrustScore 5 su 5

4,9

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Valutata 5 stelle su 5

Easy, no fuss experience of buying a van. Toby sent a good video of the van condition and agreed to deliver anywhere in the UK (for a small fee), which was really helpful for us The van was preppe... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Bloody fanatic, excellent service, told me all the information I needed, all the facts. Easy and good simple deal. Now I’ve got a van. Lewis and the team are doing a cracking job.

Valutata 5 stelle su 5

Lewis was very friendly and helpful from the first phone call to completing purchase. Nothing was too much trouble. Found plenty of options to choose from and all vans in excellent condition. Highly r... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Had a fantastic experience at Van National... Ryan was exceptional and wasn't pushy at all. I was left to look at the vans in my own time and test drive alone. All round an excellent, professional se... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Rivenditore di auto usate

Scritti dall'azienda

Quality VAN Retailer of STOKE-ON-TRENT We have a fantastic range of previously loved vans for sale at fantastic discounted prices. With over 30 years motor trade experience, we provide a professional and relaxed buying experience, understanding that time is money. All vehicles are ready to drive away the same day, having been thoroughly checked over, serviced and MOT'd where required and all HPI clear. Competitive finance packages are available as well as ZERO deposit finance, VAN NOW VAT LATER finance and also extended warranties. We can offer national delivery and all vans are available to purchase over the phone, so no visiting the dealership or travelling is required, saving you time and money.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

2K recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,9

Tutte le recensioni

(1522)

443 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

The easiest vehicle purchase I've ever…

The easiest vehicle purchase I've ever made. I saw the add online, received a call back from Ryan, who was super helpful and had our van delivered a week later free of charge.
Ryan kept in touch all the way through.
Excellent service and highly recommended.
David who delivered our van was one of the nicest people you could ever meet. Lovely company to deal with. :)

26 maggio 2026
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Risposta di Van National

Lovely to hear Gemma thank you so much for taking the time to leave a fabulous review - Van National

Valutata 5 stelle su 5

Quick and easy experience

Quick and easy experience, second van we've got from them and Ryan progressed things very quickly and efficiantly.

26 maggio 2026
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Thank you for your review - Van National

Valutata 5 stelle su 5

A very positive experience

Dealt with Scott Johnson. Straightforward, easy to deal with, good quality van. Would definitely use again.

30 aprile 2026
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Risposta di Van National

Thank you for taking the time to leave a positive review - Van National

Valutata 5 stelle su 5

Excellent experience and van.

I had the pleasure of dealing with Connor throughout. From the moment we got there, everyone couldn't have been more helpful. No pressure, just sound advice. The whole process was smooth, and Connor got back to us immediately at every stage when we had questions. We have had the van we bought for a month now, and it hasn't missed a beat. Although there was a bit of an issue with the valeting, the response from Connor was first class. I would happily buy my next van from Van National.

21 aprile 2026
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Risposta di Van National

Lovely to hear thank you so much for you comments will be sure to pass these on to Connor take care - hope we see you again - Van National

Valutata 5 stelle su 5

What a brilliant process it was going…

What a brilliant process it was going through van national Alex has been brilliant from the start talking me through everything and keeping me updated would highly recommend going through Alex top bloke top company 👍

21 maggio 2026
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Risposta di Van National

Lovely to hear Alex was so helpful, he is a great lad, thank you for purchasing from us and hope we see you again in the future - Van National

Valutata 5 stelle su 5

A great selection of vans at reasonable…

A great selection of vans at reasonable prices.
The help and customer service I received was excellent, from viewing the vans to the buying process and finally the hand over of my new van.
Thanks to everyone at Van national.

15 maggio 2026
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Risposta di Van National

Great to hear thank you for your review - Van National

Valutata 5 stelle su 5

Great experience

Great experience, deal went through very quickly, Ryan was very helpful and made sure we got the van quickly

15 maggio 2026
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Risposta di Van National

Thank you for your feedback - great to hear Ryan was so helpful - Van National

Valutata 5 stelle su 5

Alex had great patience with me when it…

Alex had great patience with me when it came to making a decision on what van we needed to suit our needs
Top lad 👍

15 maggio 2026
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Risposta di Van National

Thank you for your feedback lovely to hear Alex was so helpful - Van National

Valutata 5 stelle su 5

Fabulous local company

Fabulous local company. Dealt with Toby who was extremely helpful and knowledgeable. Excellent choice of vehicles. The van I purchased was immaculate on the day of collection. Very good communication throughout the transaction. Thank you!

14 maggio 2026
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Risposta di Van National

Great to hear, thank you so much for your positive feedback - Van National

Valutata 5 stelle su 5

This is the 3rd van

This is the 3rd van, we've bought from Van National, dealt with Connor Charles, who dealt with the whole process very efficiently, quick to answer phone calls and emails. The van will be home delivered within a week of initial enquiry.

14 maggio 2026
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Risposta di Van National

Thank you for taking time to leave a review - great to hear from our returning customers - Van National

Valutata 2 stelle su 5

Poor Communication

Online chat: I tried to get a simple answer: can I just turn up to view vans without an appointment? Their website has no FAQs, and their chat support was useless. A bot called Grace kept pushing me to hand over my details instead of answering the question. When I finally asked directly, they just told me to call. Two hours’ drive away and I still don’t know if I can walk in or need to book. Frustrating and unhelpful. Their opening times are listed but it’s unclear if that means I can just browse or not. I won’t be making the journey. I just saw a they have an admin fee of £395 + vat on every vehicle too. That’s very steep.

9 maggio 2026
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Risposta di Van National

Thank you for your feedback, and we’re sorry for the frustration caused by your online chat experience. We understand how important it is to get clear and simple information when planning a visit, especially when travelling a long distance. To clarify, customers are welcome to visit our site during opening hours to view vehicles, however we do recommend contacting us beforehand so we can ensure the specific vans you’re interested in are available and prepared for viewing. We’re also sorry the chat service did not meet your expectations — your comments will be reviewed so we can improve the clarity and usefulness of our online support. Regarding our admin fee, this is clearly displayed on our website and applied across all vehicles to cover preparation, documentation, and handover costs. We appreciate your feedback on this and will continue to review how this is communicated. If you’d like any further assistance, please feel free to contact our team directly and we’ll be happy to help. Kind regards, Van National 🚐

Valutata 5 stelle su 5

Ryan was very helpful and explained…

Ryan was very helpful and explained everything so we understand everything and we was very happy with the service

9 maggio 2026
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Risposta di Van National

Great to hear thank you for taking the time to leave a review - Van National

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