V&Me - The best baby food in town Recensioni 

45
TrustScore 4.5 su 5

4,7

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Valutata 5 stelle su 5

Ever since my little boy started weaning, the meals have honestly been a lifesaver. They've made such a busy stage of life so much easier, and it's been such a comfort knowing he was getting such love... Leggi di più

Valutata 5 stelle su 5

Have used V&me for about a year. Varied menu with interesting flavours that i wouldn’t have necessarily put together for my baby. The baby portion sizes became a bit small as my baby grew but as soon... Leggi di più

Valutata 5 stelle su 5

V&Me were a total lifesaver for us - we had it 6 days a week for our son from 6 months old until he was past 2 years old. It saved me so much time, stress and energy knowing that he had all his meals... Leggi di più

Valutata 3 stelle su 5

We have had a different experience unfortunately even if we wanted to love it, we did not. Not only the baby did not like the food, but they delivered solid instead of smooth as originally ordered and... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Produzione di alimenti

Scritti dall'azienda

Guilt-free alternative to home-cooking, planned by leading expert dietitians, delivered daily whenever you want. Award-winning fresh and allergen-friendly meals for your little one, cooked from scratch.


Informazioni di contatto

4,7

Eccellente

TrustScore 4.5 su 5

45 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,7

Tutte le recensioni

(45)

17 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

traveling to London with baby

I tried the service while in London and traveling with an 8 month old, and decided to try having their food made by V&Me. Everything was perfect, my baby is a picky eater and we usually struggle while feeding her. With the menu they provided it was no longer a struggle and she totally enjoyed having her meals. I only wish I could have V&Me with me on my next destination! Also customer service were always helpful and supportive which is the cherry on top in my opinion.

19 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

Never looked back, so happy! Started with 1 and very quickly increased! Yummy nutritious baby food, easy.

So delicious, my daughter (8months) really enjoys all the variety of meals and I feel great to be able to provide her with good ingredients. Customer support are so good. Quick to respond and kind and thoughtful. Delivery drivers also very respectful and have added a note to leave on the door so as not to wake us up early in the morning. Great service. Thank you.

20 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

The food and service is incredible

The food is incredible, high quality ingredients and the meals are delicious. The weaning kit took the stress out if transitioning to solids and introduced my daughter to such a variety of foods. The meal delivery service was equally a bit hit with her. We loved the variety and that her meals resembled the variety of food we eat. The lasagna is amazing, it’s worth it when they offer up a fully family portion.

Customer service is top notch, it’s so easy to change the data of deliveries, pause…it’s the flexibility you want and need as a parent.

Using V&Me was one of the best decision we made as first time parents

15 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

Freshly made delicious baby food

I have been ordering food for my child from V&Me for more than 1 year. The service was extremely helpful for me to provide good variety of freshly made food. Best thing about it in my view is that it is cooked on the day, so it is always fresh. The variety is exclent and I would not have been able to cook so many different meals. It gave my child the exposure to ingredients I would not use which I find great.
They accommodate various alergies and intolerances. My little one became temporary diary intolerant after a tummy bug and they switched him to diary free option until he fully recovered. The food is delicious too.
It is easy to pause the subscription when on holiday or when not needed. Their response time is quick.
I would recommend to parents of both picky and good eaters. I have older child who has always been very conservative with trying new foods and I wished I had V&Me with me when I was introducing foods at the time, as I would have provided that same variety of freshly made food without having to spend a lot of time in the kitchen.

6 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

1st Birthday party meals!

V&Me provided meals for my son's 1st Birthday party! It was a massive hit! We wanted my son to be able to enjoy a catered meal at his celebration and not just watch the adults indulge and it did not disappoint. From start to finish service was amazing! Responded very quickly with lots of information and had everything ready for us on time. Even rang to check it had been delivered and up to our standard. All the babies enjoyed their food, it was like a fine dining experience and cannot recommend them enough!
We even had a try! Wish they did adult food it tasted that good.

27 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

V & Me have been a tremendous help to…

V & Me have been a tremendous help to our family. As a working mom, having fresh food made daily for my little one is exactly what I've been looking for. Plus, I don't have to worry about nutrition since they collaborate with a nutritionist to craft their menu.

27 maggio 2024
Non scritta su invito
Valutata 3 stelle su 5

We have had a different experience…

We have had a different experience unfortunately even if we wanted to love it, we did not. Not only the baby did not like the food, but they delivered solid instead of smooth as originally ordered and thankfully instead of my baby eating it-he cannot yet- I did and I got food poisoning! Not to trust again for us! Hope it still works for others as the concept is good

2 marzo 2024
Non scritta su invito
Logo di V&Me - The best baby food in town

Risposta di V&Me - The best baby food in town

Dear Matina,

I am Mulu - one of the founders at V&Me.

Firstly, please accept my most sincere apologies for the experience that you have had. It must have been very unpleasant for you and worrying to think it could have been the baby!

This is a very serious complaint and the first that we have received in our 3-years operations. As you can understand, this has serious implications on our reputation and business. On the personal side I also use the service every day myself for my two young children. My husband and I started the business to try and make life easier for parents like us and we know how important it is for people to be able to trust our service. So both business wise and personally, we take safety and hygiene extremely seriously.

Our team has reached out to you but I also wanted to update you on the steps that we have taken to investigate this:
1. Checking record of quality and delivery time of supplies
2. Revisiting our safety records (including cooking and chilling times, fridge temperature controls, packaging times, etc.)
3. Other deliveries on the day (200+ meals were sent on the same day)

All above was in line with our standard and H&S regulations (we have a 5 star hygiene rating from FSA), and we have not received any other complaints.

We serve thousands of meals every week and whilst in our 3-year history we have not had an issue like this, we have an established protocol that I have summarised below:
- Our team freezes samples of the food that is served every day and runs microbiological tests periodically at accredited labs to identify any potentially harmful bacteria.
- To date, we have not identified anything so far in our historical testing.
- We have a sample of the food that was sent to you on the day. Head Chef Kwesi has organised a microbiological test to be run.

The test outcome will allow us to conclude if the food has had any chance of causing food poisoning and will be shared with you. But considering all the points above, I believe food poisoning as a result of our food is highly unlikely, and I am confident that the test will confirm this.

We as a team take a lot of pride in what we do and I would love to show you or speak with you about what we do, and showcase the very high self-imposed standards that we follow.

Thank you again for choosing us in the first place.

Kind regards,
Mulu

Valutata 5 stelle su 5

healthy and fresh food for my child

Healthy and fresh daily food for my child - i cannot recommend this company more! My daughter loves their food. And most of all gives me more time with my daughter as it saves me time of cooking fresh meals for her every day!
I have also tried their catering service for my daughter 2nd birthday and the service and food was great!

31 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Food quality + Delivery Service

As a parent, discovering V&Me has been a game-changer! Their commitment to food quality is outstanding.
The delivery is swift and reliable, ensuring that these nutritious delights are at my doorstep just when i need them. Thanks to V&Me, feeding my toddler wholesome meals has never been this easy and delightful!

8 gennaio 2024
Non scritta su invito
Logo di V&Me - The best baby food in town

Risposta di V&Me - The best baby food in town

Dear Matina,

I am Mulu - one of the founders at V&Me.

Firstly, please accept my most sincere apologies for the experience that you have had. It must have been very unpleasant for you and worrying to think it could have been the baby!

This is a very serious complaint and the first that we have received in our 3-years operations. As you can understand, this has serious implications on our reputation and business. On the personal side I also use the service every day myself for my two young children. My husband and I started the business to try and make life easier for parents like us and we know how important it is for people to be able to trust our service. So both business wise and personally, we take safety and hygiene extremely seriously.

We have sent you a letter with more details but I also wanted to update you on the conclusions from our investigation and steps taken around:

1. Checking record of quality and delivery time of supplies
2. Revisiting our safety records (including cooking and chilling times, fridge temperature controls, packaging times, etc.)
3. Other deliveries on the day (200+ meals were sent on the same day)

The review has been conducted under the supervision and guidance of our retained Food Safety Advisor, who is a Fellow of the Society of Food Hygiene and Technology (FSOFHT), a Member of The Royal Society of Public Health (MRSPH) and a Preventive Controls Qualified Individual (PCQI), with over 40+ years professional experience in Food Safety, Legality, Quality & Integrity.

All above was in line with our standard and H&S regulations (we have a 5 star hygiene rating from FSA), and we have not received any other complaints.
We have also sent sample of the food from the day and random samples in the subsequent two weeks for microbiological analysis.

The test results all came back clean.

It is the considered opinion of our retained Food Safety Advisor, that this product would have been extremely unlikely to have resulted in any form of food poisoning or food borne infection in any consumer, whether an otherwise healthy adult, a baby, an infant, a child, elderly or immunocompromised person.

We as a team take a lot of pride in what we do and I hope this thorough analysis has showcased the very high self-imposed standards that we follow.

Thank you again for choosing us in the first place.

Kind regards,
Mulu

Valutata 5 stelle su 5

Delicious, easy, worth it!

Really great service, menu updates at the start of each week, speedy & punctual delivery and varied food that my hungry babe is loving! It’s a delight for us all.

12 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Worth every penny!

Worth every penny!
I’ve been using V&Me for around 4 months. The food is top quality and really tasty - the children love it and so do I! It is evident that great care is taken into getting the flavours right. It’s super healthy and totally sugar free and made perfectly for the age of the child so I know there’s no junk going into little tummies. As a result I have healthy children who are exceeding all developmental milestones, and are developing a broad palette for a wide range of tastes in both local food and food around the world. I can’t recommend this company enough - from the top executives to the delivery workers, everyone is so nice and friendly and quick to respond when I have a question or a change to make. I wish this company all the best and really hope they succeed! Please support this wonderful business as it deserves more customers. It’s worth every penny spent!

12 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Amazing food that our one year old…

Amazing food that our one year old daughter loves and brilliant customer service too. Easy to serve, proper food that I trust and a great way to get more diversity into our daughter’s diet. The customer service is second to none - I always receive a response immediately and the team are very friendly. Couldn’t recommend more.

12 gennaio 2024
Non scritta su invito
Valutata 5 stelle su 5

Weaning made easy

Weaning made easy! We were so nervous about weaning and V&Me really changed this for us. It made it so easy and our little one has tried foods that I never had until I was an adult. We highly recommend!

2 ottobre 2023
Non scritta su invito
Valutata 5 stelle su 5

I absolutely loved our journey with you…

I absolutely loved our journey with you V&Me. It’s really saved me so much time and sanity. The food was always freshly prepared, packaged and delivered to a high quality. It was great how you could pick your meals the week before, based on the menu.
I wouldn’t hesitate to recommend.

19 ottobre 2023
Non scritta su invito

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