Utmost International Recensioni 

Each interaction with them gives you more hoops to jump through to achieve the same outcome. No I wouldn't recommend them to anyone. Have had constant problems with them for over 2 years, writing to me at one address and with my current surname but refusing to identify me on the phone with my current surname even though ive had it 8 years! Dreadful service.

A professional caring response to my question by Jessica. A pleasure to deal with this business with excellent customer service. Highly recommended.

Really pleased with the service provided from Amouré Ferreira she was very helpful and patient throughout the whole of my dealing with Utmost

Dreadful service – eight months waiting for my money

My experience with Utmost has been absolutely dreadful. I have been waiting eight months for a policy payout, which I consider completely unacceptable.

Throughout this period, the customer service has been extremely poor. Emails and queries have gone unanswered, communication has been virtually non-existent and promises made by Utmost have repeatedly failed to materialise.

I have been left chasing for updates, with little explanation, no meaningful progress and no confidence that anyone is taking responsibility for resolving the situation.

When dealing with an investment company, you expect professionalism, transparency and the ability to access your own money without an unreasonable struggle.

Utmost has failed on all three counts.

Eight months of delays, broken promises and appalling communication have made this an incredibly frustrating experience.

Based on my experience, I would strongly advise anyone considering Utmost to think very carefully before trusting them with their money.

Helpful and polite and sent me an email with guidance to help me to set up an Authenticator Code as I am not very good at dealing with everything online.

Dina who dealt with my query was pleasant and professional and was able to assist me

Prompt response - question answered satisfactorily

Paula was extremely helpful and a great communicator.
Even when the Teams system was not totally responding, Paula managed to find a route through to achieve our objective and I am now logged in and onlne

Jack Marrinan has been efficient and professional in the service he has provided me as an IFA. Thanks Jack

Many thanks to the gentleman who helped me on the phone when I was having an issue logging into my account. He was extremely patient with me and went through exactly what needed to be done. Unfortunately, I didn’t catch his name during the call but thank you for the assistance.

Our client needed some tax information urgently and Sandra Donnelly was very helpful in obtaining and sending this. A very good experience and excellent client outcome. Thank you.

It is easy and quick to check my account.

As long as you are in the safing status, everything is OK, but as soon as you want your money back, the problems start. They have requested similare documents several times, contact persons disapear and don't answer on emails (Mrs. Gorman and Mr. Chen). Phone no. are not visible in their signature. Since more than 3 month I am now trying to get my money back to pay a morgage by end of this year. As good as the first impression was, as bad is the company when it comes to the point to give back the money to the person it belongs to. They will never ever again get any money from my side. Lawyer is now involved.

Every contact has been replied to informatively and typicaly on the same day. The transaction being undertaken is the first time action for us and Utmost have been v clear at every stage and proactive int he processing etc.

Tina Corkish is always very helpful with my queries.

I really appreciate her wonderful service.

Jenny Craine from your EMC Operations teams was extremely helpful with changing our communications to a centralised inbox. This had been an ongoing issue for us that she solved in a matter of minutes. She went one step further by ringing us rather than going back and forth on emails which was greatly appreciate. Proactive, efficient and friendly, great service :)

I would like to acknowledge the excellent support we receive from Mark Gelling, Simon Baker, and Danny Lambe. They are consistently helpful, proactive, and highly efficient, making it a pleasure to work with them.

Agent Zain Naeem was brilliant. Sorted out my problem with patience and care. Thank you.

Chris was incredibly helpful, patient and clear throughout a challenging case. He made the whole process so much easier, and I really appreciated the time and effort he took to help us get everything sorted. Excellent customer service!