US CAR SHIP & TRUCKING Recensioni 

238
TrustScore 3.5 su 5

3,3

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Valutata 1 stelle su 5

After two months of no calls, I finally found the right number. They informed me that the switch all numbers and the non-refundable shipping deposit are in place to prevent cancellations. However, the... Leggi di più

Valutata 1 stelle su 5

This company took my deposit via credit card and never picked up or actually fulfilled their order. I've been chasing them for 3 months to get a refund on the deposit and they will not answer, return... Leggi di più

Valutata 5 stelle su 5

We were very hesitant after running into multiple scams while trying to get our truck shipped. When John contacted us with a quote I went into the conversation believing it was a scam. John was very u... Leggi di più

Valutata 5 stelle su 5

On Monday 9/30 I was contacted by David James regarding my transport request of moving my motorcycle from upstate NY to Central Florida. After giving David needed info and agreeing on terms, he had a... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Agente di spedizione dei veicoli

Scritti dall'azienda

We are Best in Vehicle transportation. The Carrier is required to keep you updated on the status of your shipment prior to pick-up and delivery. However, your US Car Ship Trucking Advisor remains available to you at all times to address any concerns or assist with status updates. We are shipping Bikes, Cars, SUVs, Pickup Trucks, RVs and Ships. #Carshipement #Professionalshipping #Vehicleshipment


Informazioni di contatto

3,3

Nella media

TrustScore 3.5 su 5

238 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,3

Tutte le recensioni

(238)

29 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Accurate information and good broker

Accurate information and good shipper

26 settembre 2024
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Risposta di US CAR SHIP & TRUCKING

Thank you for your feedback! We're glad to hear that you found our information accurate and our shipping services reliable. Your satisfaction is our priority, and we appreciate your trust in us.

We look forward to serving you again in the future! truck

Valutata 5 stelle su 5

Jason Lee and his team is Very friendly…

Jason Lee and his team is Very friendly and professional. They do reply promptly to all of my issues and always ready to help. Good and valunarabe peoples with a good customer 24/7 support. Moneywise - if you want to work more - you got it.Definitely will be looking forward to work with Jason and his hardworking team
Great Guys
Great Experience

24 settembre 2024
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Risposta di US CAR SHIP & TRUCKING

Thank you for your kind words! We're delighted to hear that Jason Lee and his team provided you with friendly, professional, and prompt support. It's great to know that our 24/7 customer service met your needs and that you had a positive experience with us.

We appreciate your trust and look forward to working with you again in the future. truckyes

Valutata 5 stelle su 5

Tom Spencer was incredibly helpful

Tom Spencer was incredibly helpful! He worked hard to get us a good deal and found a great company to ship our vehicle. It was urgent and he really put time in to accommodate our need to ship quickly. Would highly recommend them and I will be reaching out to Tom for any future vehicle shipments

11 settembre 2024
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Risposta di US CAR SHIP & TRUCKING

Thank you for sharing your experience! We're thrilled to hear that Tom Spencer was incredibly helpful and worked hard to secure a great deal for your urgent vehicle shipment. Your recommendation means a lot to us, and we're glad Tom could accommodate your needs so efficiently.

We look forward to assisting you with any future vehicle shipments. car✨

Valutata 1 stelle su 5

Possible Bait and switch

Possible Bait and switch! quoted $300, 3 days later it would cost $700, then reduced to $550. Driver went to wrong house did not pick up motorcycle and left, did not even phone pick up number. Zach Hector produced a call log stating that the driver phoned me 6 times! It was not my driver it was another driver completely. I then asked for my $80 down payment back, Hector refused threatened me with legal action and even a $20,000 court case stating quoted "I'm warning you!. Bait and Switch proof?.. I asked for another quote which was exactly 2 times the distance as the first, guess what quote from Zach Hector......... $300!!!
Do not deal with the company.

UPDATE
This is in reply to your comments regarding my experience in dealing with your company and why you received a 1 star rating. I am not surprised that your company is totally removed from believing the truth. I also have pictures and logs that you say you will send to anyone upon request. I also have these documents that were supplied to me by your associate Zach Hector. I think that this would be a bad idea, please read on.
TRUTH #1... Picture supplied by your driver as the pick up point is WRONG. If you use Google Earth, put in the correct pickup address you will see that your proof is worthless as it proves that it is the WRONG HOUSE.
TRUTH #2... The call log in both our possession shows 6 calls to my number, but no numbers are shown on your log. remember I too have a call log. The calls on my log show that they were from an 802 Virginia area code. Your pick up drivers area code is 929. My log shows that I never did receive any calls from the 929 number neither did my man at the pick up point. My log shows that i called the 929 number 2 times with no answer. I have called the 802 number and the driver confirms that he was not involved in my pick up. YOUR PROOF, WRONG AGAIN! I will help you here, could it be that you gave my number to the wrong driver. If you do send these documents to anyone that asks for them and the call log miraculously shows my cell phone number then I will have to take action.
All of the above points has documentary evidence that confirms details I mentioned in my review are correct. I dislike my honesty being questioned and suggest that you remove you comments and save further embarrassment to your company. if not then I have no alternative but to send all details to the BBB. All I ask is that my deposit of $84 be returned to me. FOOTNOTE. I did eventually get my motorcycle picked up and delivered within 36 hours by one of your competitors at a price way below yours who obviously got a 5 star rating from me

18 agosto 2024
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Risposta di US CAR SHIP & TRUCKING

Dear Mike Cook,

We appreciate your feedback. However, we would like to clarify a few points regarding your recent experience with our service.

Our driver arrived at the scheduled pickup location and took pictures as proof of presence. Unfortunately, our driver was unable to reach you despite multiple calls and text messages. We have documented evidence, including pictures and communication logs, to support this.

If anyone requires proof, please feel free to email us at info@uscarshiptrucking.com.

Thank you for your understanding.

Best regards,
US CAR SHIP & TRUCKING LLC.

Valutata 1 stelle su 5

Was given a quote for $260

Was given a quote for $260. They had my vehicle info ( year, make, model) when quoted. Then the day before the transport, they came back and said my truck was too big, they increased the cost to an additional $350. That was after I put down a deposit of $60. I ended up paying $410. Not the $260 they quoted.

8 settembre 2024
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Risposta di US CAR SHIP & TRUCKING

Thank you for your feedback. We apologize for the inconvenience and the unexpected increase in cost. We understand how frustrating this situation must have been for you.

We strive to provide accurate quotes based on the information provided, and we regret that this was not the case for your shipment. Your feedback is valuable, and we will use it to improve our quoting process to prevent similar issues in the future.

If you have any further concerns or need assistance, please don't hesitate to reach out. We appreciate your understanding and hope to have the opportunity to serve you better in the future. truck

Valutata 5 stelle su 5

Muy buena comunicación muy buena…

Muy buena comunicación muy buena atención encantado de hacer trabajo con ellos

23 settembre 2024
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Risposta di US CAR SHIP & TRUCKING

¡Gracias por tu comentario! Nos alegra saber que tuviste una muy buena comunicación y atención con nosotros. Estamos encantados de haber trabajado contigo y esperamos poder ayudarte nuevamente en el futuro.

¡Saludos! truck✨

Valutata 5 stelle su 5

Good fast service and commutation

Good fast service and commutation

22 settembre 2024
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Risposta di US CAR SHIP & TRUCKING

Thank you for your feedback! We're glad to hear that you were satisfied with our fast service and communication. Your satisfaction is important to us, and we appreciate your trust.

We look forward to serving you again in the future! truck✨

Valutata 5 stelle su 5

Will work next time too

Very satisfied of the way Jason Lee is doing a job!!

21 settembre 2024
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Risposta di US CAR SHIP & TRUCKING

Thank you for your feedback! We're delighted to hear that you're very satisfied with Jason Lee's work. We appreciate your trust and look forward to working with you again in the future.

Safe travels! truck✨

Valutata 5 stelle su 5

Simon provided excellent communication…

Simon provided excellent communication and customer service. Would use this shipping company again.

13 settembre 2024
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Risposta di US CAR SHIP & TRUCKING

Thank you for your feedback! We're pleased to hear that Simon provided excellent communication and customer service. Your satisfaction is important to us, and we appreciate your trust.

We look forward to serving you again in the future! truck✨

Valutata 5 stelle su 5

Good communication

Good communication

16 settembre 2024
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Risposta di US CAR SHIP & TRUCKING

Thank you for your feedback! We're glad to hear that you were satisfied with our communication. Your satisfaction is important to us, and we appreciate your trust.

We look forward to serving you again in the future! truck✨

Valutata 5 stelle su 5

This Company Deserves 6 STARS

I hit the Jackpot with US Car Ship and Trucking!! I contacted them approximately 4 months ago to schedule a shipment for September 16, 2024. I was paired up with Tim David from the company. Tim is the ULTIMATE PROFESSIONAL! He and the company are incredibly easy to work with. Tim was so professional, that he texted me EVERY week leading up to the pickup, the day of the pickup and then when it was delivered to Virginia from Florida!! That is OUTSTANDING service and he truly made me feel that I was the ONLY client they had!
What is even more impressive is that the car was delivered within 24 hours of being picked up! And the Driver (Denzel) was OUTSTANDING!
At no time was I ever nervous about this delivery and the price is OUTSTANDING, especially with the amount of service and care you get from the company!
I was very hesitant doing this because I have never shipped a vehicle before, but PLEASE TRUST ME ON THIS, this company is OUTSTANDING! Nothing with hidden from me in the pricing and they work extremely hard to give you the ABSOLUTE BEST SERVICE!!
Please do not look any further for your car shipping needs, you have found the BEST! And please ask for Tim David! He is OUTSTANDING and will certainly take care of you and have you feeling very at ease and confident of the process!
Thank you Tim, Denzel and US car Ship and Trucking! You TRULY are the BEST IN THE BUSINESS!

17 settembre 2024
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Risposta di US CAR SHIP & TRUCKING

Thank you so much for your incredible feedback! We're thrilled to hear that Tim David and our team provided you with outstanding service and made the entire process smooth and stress-free. It's great to know that the communication, timely delivery, and care met your expectations.

Your trust and satisfaction mean the world to us, and we're honored to be considered the best in the business. We look forward to assisting you with any future shipments. Thank you for choosing us!

Safe travels! car✨

Valutata 5 stelle su 5

Very Reliable

Finding a company to ship your vehicle can be very hard, not to mention stressful. Tim David was extremely helpful in not only finding a driver for me, but in finding a great price as well. A huge thank you to him and the team they have.

14 settembre 2024
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Risposta di US CAR SHIP & TRUCKING

Thank you for your feedback! We're glad to hear that Tim David was extremely helpful in finding a driver and securing a great price for your vehicle shipment. Your satisfaction is our priority, and we appreciate your trust in our team.

We look forward to assisting you with any future shipments! truck✨

Valutata 5 stelle su 5

Finding the right company is stressful. And they came through

Being on a tight budget and being a pain in the ass. Just like must of you. They try and find the best price to transport,they can only give a quote it's the drivers that put there time and money in there trucks plus the gas that gives there price. I had a budget and they found me a driver that was able to do it from NJ to FL. The transporter was on time with the pick up and delivery. One has to understand things happen sometimes during the transport. But that's the chances one has to take. They communicated to make sure everything was going good. It's stressful to find the right one for the job and they got it done. I would highly recommend they just have to keep a opened mine with the process. I know who to call next time to ship. A dig THANK YOU to them

13 settembre 2024
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Risposta di US CAR SHIP & TRUCKING

Thank you for your detailed feedback! We're glad to hear that we could help you find a driver within your budget and that the transport from NJ to FL went smoothly. We understand how stressful it can be to find the right company, and we're happy we could meet your needs.

Your recommendation means a lot to us, and we appreciate your understanding of the transport process. We look forward to assisting you with any future shipments. A big thank you from our team!

Safe travels! truck✨

Valutata 5 stelle su 5

The gentleman that transported my car…

The gentleman that transported my car was very nice and my car made it here in a very timely manner

13 settembre 2024
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Risposta di US CAR SHIP & TRUCKING

Thank you for your feedback! We're pleased to hear that Zaid provided excellent service and that your car arrived in a timely manner. Your satisfaction is important to us, and we appreciate your trust.

We look forward to assisting you with any future shipments! car✨

Valutata 5 stelle su 5

Great rate and delivery flexible

Great rate and delivery flexible

12 settembre 2024
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Risposta di US CAR SHIP & TRUCKING

Thank you for your feedback! We're pleased to hear that Zaid provided excellent service and that your car arrived in a timely manner. Your satisfaction is important to us, and we appreciate your trust.

We look forward to assisting you with any future shipments! car✨

Valutata 1 stelle su 5

Bait and switch con artist

My husband and I have been dealing with this company since July. Between the bait and switch that went on for days. They now left our motorcycle with 4400.00 worth of damage.
Worst experience we have ever had. We have never been told so many lies
Please stay away from this company
Paige d

1 agosto 2024
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Risposta di US CAR SHIP & TRUCKING

We are brokers, and we asked the insurance company to process his claim. They found no damage to his bike and confirmed that he is asking for $4500 for an invisible scratch. He signed the BILL OF LADING, and after delivery, he is still blackmailing us for money. You can post 100 negative reviews if you want, but you will never get insurance this way unless your vehicle is genuinely damaged. He is deliberately pressuring us to make an insurance claim. He hasn't paid our driver for the delivery, and now he is forcing us to give him money. His bike is worth $6000, and he is asking us for $4500 in insurance for a scratch that isn't even visible. He is just blackmailing us.

If anyone wants proof, they can email us regarding this case at info@uscarshiptrucking.com.

Valutata 1 stelle su 5

Liars

Liars! DO NOT TRUST THEM! Quote you a price and then when the truck is almost at the location to pick up the vehicle, the price almost doubles. If you want to cancel they say you need to pay a cancellation fee. Worst of the worst! I wish I had done more research about this company before I signed the contract with them. STAY AWAY !

11 giugno 2024
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Risposta di US CAR SHIP & TRUCKING

Hi E Troy,
I hope this message finds you well.

We are writing to you from US CAR SHIP & TRUCKING LLC. It appears that you have left a negative review on our profile. However, we believe there may have been a mix-up, as you were not working with our company. It is possible that you were working with USA CAR SHIP INC or US CAR SHIP LLC.

Our company name is US CAR SHIP & TRUCKING LLC.

We kindly request that you remove the review from our profile. Your understanding and cooperation in this matter would be greatly appreciated.

Thank you for your attention to this issue.

Best regards,
US CAR SHIP & TRUCKING LLC.

Valutata 1 stelle su 5

Cons and liars

Still dealing with us car ship and trucking lies. Was told they called the insurance company to help me with the damage on my bike. After emails with the so called insurance company. They had no clue of any contact and did even have a contact number. Stay away from this company. If you have them do anything and you have damage they will lie about everything

Us car ship and truck has replied to a review from me. They called me a blackmailer and I’m trying to blackmail them for money That in itself is defamation or character and slander which I’ll seek other avenues on that . Plus trustpilot is censoring me. So here are facts from there response
1) bike is worth 6000.00
Motorcycle trader com. Motorcycle value 2012 Harley Davidson road glide custom wholesale value 12000.00 that’s not retail either
Us car ship and trucking response (not true )
2) there statement no damage
EXPERTCARRIER EXPRESS LLC
damage.com>
Okay, i see the damage, no problem. Do you have estimate from your bodyshop?
Admission of damage
There statement (not true )
3)there statement. Had an inspector go out. And seen no damage look at number 2 already said there was damage.
There statement (not true)
4) send me the date of inspection and pictures of inspection
They can’t do that because the bike is in a secured locked building. No one has come got the key from me to inspect the bike
There statement ( not true)
5) us car ship and trucking. Expert carriers LLC and insurance company has all the pictures and repair invoice from certified motorcycle repair shop
There statement (not true )
Us car ship and trucking please respond.
I would like to know how your going to explain these fact since I have copies of your text

30 agosto 2024
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