Rude employee tried to overcharge me
The employee there was really rude. She called me after I cleaned and left the vehicle at the location, an hour after someone else had the vehicle to try and blame me for something left in the vehicle. I cleaned the vehicle on the property, and it was inspected before I left. She even threatened to call the police on me for what was in the vehicle. By the time she called, the vehicle had been in the care of someone else for over an hour. Then she tried to charge me over $500 for mileage saying that I went over the allotted miles. When I asked her to give me more details on it, then it changed. I actually used less than I was allotted. I won't ever recommend this place in Alexander City to anyone
Risposta di U-Save Car & Truck Rental - U-Save Alexander City
We understand why the call after you had returned and, as you describe it, had the vehicle inspected was upsetting. Your concerns about the item left in the car, the threat to involve police and the mileage charge all need to be checked against the rental and return records. Please contact ics@cs.usave.com so our customer services team can review the sequence of events and the charge privately.