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3,3
7 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Quick shipping and delivery. Size was good and material was good. Emblem was correct but quality low. In your desire to make the emblem larger you took an image and oversized it so the result was fuzzy and lacked definition. Would not order again.
Scam! They said they sent the item, but it never came. Then they said there was a mistake in their end so they were going to refund me, which they did.
It took a month and a half to receive my order!! Once I did, they were horrible!! Cheaply made and looks nothing like what they offer online!! $68 down the drain!!! Do not waste your time!
Risposta di Usapinkribbon
Dear customer, thank you very much for sharing your feedback with us.
We are deeply sorry to read about your experience. It is our responsibility to provide you with a perfect experience, and clearly, we failed to do so this time. We completely understand your disappointment and frustration. Please send the details of your situation to: service@usapinkribbon.com , and our customer service team will contact you within 24 hours to resolve the issue and hopefully make amends for this oversight.
We apologize again for any inconvenience caused and thank you for your trust and patience.
I ordered a couple of sweatshirts on 2/10 with a 3-5 day delivery. I checked on 2/18 and they say it's in "customs" being inspected????? I'm in the US and this was supposed to be from a US vendor. So HOW CAN IT BE IN CUSTOMS? They said to check back in 3-5 additional days and then they'll ship again. CONFUSED!!!! Now I’m told that they need my address because it is invalid????? I checked and it IS correct. More BS. I asked to cancel and refund and have NOT received a refund or the product. It is now 3/6/26.
Risposta di Usapinkribbon
Dear Customer, we sincerely apologize for the huge confusion and frustration over your sweatshirt order. It was promised as 3–5 day US delivery, but it’s now stuck in customs, which is completely unacceptable and not what you were told. We fully understand how misleading and upsetting this is. Please send your order details to our customer service email: service@usapinkribbon.com , and our team will urgently investigate your shipment and give you a clear, fair solution within 24 hours. We are truly sorry for this mess.
Everything went perfectly. You found the parcel very quickly, thank you!
I ordered 2 packs of nail polish markers (pay for 2, get 3) but received 4 packs and a bill for the extra one. The company offered to refund 100 out of 150 DKK and let me keep the product. I was satisfied with this solution, but they refunded the entire amount without requiring a return.
Fast easy service with a good quality product.
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