urbanelettings.co.uk Recensioni 

65
•
TrustScore 3.5 su 5

3,3

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Behave like scammers basically. Your 'reservation' is only confirmed until this appalling operator decides; if they get the chance of a new booker who wants a longer stay (that includes your dates) th... Leggi di più

Valutata 1 stelle su 5

Please students do not use this company. Appalling service. My daughter and 6 uni friends were given the keys to their house in Leeds at 4pm on 1st July. They were horrified by what they found. The... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We have not given Lee an easy ride! There almost hasn't been a day where we haven't needed maintenance, and despite our persistent pestering and the pests themselves (which we discovered this morning)... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I cannot recommend urbane lettings (Lee Ramsey) highly enough.No question goes unanswered and he’s responsive via email and knowledgeable. Urbane lettings put all the other estate agents to shame as... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda


Informazioni di contatto

3,3

Nella media

TrustScore 3.5 su 5

65 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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3,3

Tutte le recensioni

(65)

0 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Would recommend

Who could complain,
After choosing Urbane?
There service is insane,
the best in the game,
That bloke is helpful too,
Lee Ramsey is his name.
His professionalism has really shon,
I promise you it’s not a con,
So all I’m saying is c’mon!
Sign before all properties are gone,
The only thing left to say is...
Get that f**kin cooker on!!!

17 dicembre 2020
Non scritta su invito
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Risposta di urbanelettings.co.uk

Hi Matt,

Thank you for your review!

Valutata 5 stelle su 5

Urbane Lettings have been great

Urbane Lettings have been great, they really have shone above the rest. Me and my house mates were looking to find somewhere to rent pretty quickly, and due to our busy work schedules we were initially sceptical about dealing with agents, however, Lee and James have been absolutely terrific with helping us find a place. Lee he’s enthusiastic, provides great advice and most importantly he listened to our requirements and didn’t just send us stuff for the sake of it, overall Urbane Lettings made the process of searching really enjoyable!

17 dicembre 2020
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Hi Ella,

Thank you for your great review! Always glad to help where we can :)

Valutata 4 stelle su 5

Great communication

Great letting company - really good with communication and fixing any maintenance issues quickly. Very friendly. Lee Ramsey is quick to respond and wears all appropriate PPE when attending the property - great customer service

17 dicembre 2020
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Hi Ruth,

Thank you for your review :)

Valutata 4 stelle su 5

Service Review

Lee from Urbane Lettings has always responded to any issues quickly and within 24hrs every time. He has been understanding and accommodating of covid concerns with visitors or maintenance.
Some specific maintenance issues in my flat took a while to sort unfortunately, but they did try to quickly deal with it, and fast responses to any queries in relation to it meant these issues were easier to deal with for me.

17 dicembre 2020
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Hi Shabana,

Thank you for your review and glad we were able to get any issues resolved quickly for you.

Valutata 4 stelle su 5

Good student letting agent

Had no real issues with Urbane which is rare for a student letting agent. Everything that has needed to be fixed has been done fairly promptly and communication with the company representatives has been swift.

17 dicembre 2020
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Hi Elliot,

Thank you for your review!

Valutata 5 stelle su 5

Would definitely recommend!

Very helpful with any property problems and is always checking up to make sure everyone is okay (which is really nice during these times). Would definitely recommend.

17 dicembre 2020
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Hi Olly,

Thank you for the review :)

Valutata 5 stelle su 5

Great customer care

Great customer care. Highly responsive to any issues regarding the property. Friendly office environment when collecting keys. Would recommend. Having a dishwasher is a bonus too.

17 dicembre 2020
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Hi Robbie,

Thanks for the great review, always happy to help where possible :)

Valutata 5 stelle su 5

Great team

Always answer quick and fix any problems immediately. Go the extra mile

17 dicembre 2020
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Hi Toni,

Thank you for your 5* review!

Valutata 5 stelle su 5

Very helpful and quick replies

Very helpful and quick replies. Answered every question we had and helped us with every request we had. They were informative and explained all our different options.

4 dicembre 2020
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Hi Jade,

Thank you for your review, glad we could help :)

Valutata 5 stelle su 5

Great service

Great service, fast and friendly!!

28 settembre 2020
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Hi Imogen,

Thank you for your positive review :)

Valutata 5 stelle su 5

Great Service

I have recently had to move into one of urbane's professional lettings, the move was straight forward and any queries i had were cleared up straight away.
I would highly recommend to anyone

24 settembre 2020
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HI Dave,

Thank you for your review!

Valutata 1 stelle su 5

Constant issues would not recommend

Issues with tenancy from start to finish - would not recommend

22 agosto 2020
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Risposta di urbanelettings.co.uk

Dear...

We are sorry to hear that you had issues with your tenancy from start to finish. We have tried to ask for more information via the "find reviewer" tool that Trustpilot provide but have had no reply.

We are more than happy to discuss everything in more detail to help both parties move forward in the right direction however we would need some more information to enable us to look into things.

Please are you able to send any details over to info@urbanelettings.co.uk and we will gladly look into this for you.

Thank you.

Valutata 5 stelle su 5

Professional and considerate

Lee was very professional and maintained social distancing rules throughout the visit. All matters were addressed in a considerate manner and any issues that could not be fixed on the day were reported as the survey was being done. Overall excellent service.

22 luglio 2020
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Hi Isobel,

Thank you for your 5* review! We are happy that your experience was positive, all issues were taken into consideration and reported and that social distancing measures were adhered to whilst on the visit.

Valutata 5 stelle su 5

great service

Really friendly, efficient and understanding.

21 luglio 2020
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Hi Bee,

Thank you for your great review!

Valutata 5 stelle su 5

Really helpful and friendly

We've had a really good experience with Urbane. We've had a bit of confusion around our utilities, and this has been dealt with really well by Lee. This is really important to us as people new to renting. The agency has been really responsive, friendly, and willing to help. Would recommend!

17 luglio 2020
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Risposta di urbanelettings.co.uk

Hi Natasha,

Thank you for your excellent review and recommendation!

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