It's early days but I'm pretty happy so far with the refurbished Aventon Abound that I bought from Upway 2 weeks ago -- already put 100 miles on it for school pickup/dropoff. It was easy to assemble o... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Upway kept us informed with shipping information, this was super helpful considering the item was so large. Customer service was available almost immediately on the weekend when we thought we had a di... Leggi di più
The bike is exactly as described. Great deal on a superb bike. Thank you UpWay for the excellent packing. FedEx certainly didn’t treat the box well but it still arrived in perfect condition. I will ce... Leggi di più
I had been looking for an Aventon E bike for quite some time but never pulled the trigger due to the cost. I can across Upways site and a d after several days researching reviews and the bike listed... Leggi di più
4,4
Eccellente
179 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
The best customer service out there
The best customer service out there! I received a bike with a bent disc. They had me take it to my bike shop of choice to get fixed- needed new brake disc. They refunded me the cost in less the 24 hours. Very simple process. We are going to buy another bike from them for a family member due to the responsiveness and amazing customer service. Highly recommend
20 marzo 2026
Non scritta su invito
I had an issue with some freight…
I had an issue with some freight damage. Shon was very helpful in getting it resolved.
26 febbraio 2026
seamless and easy transaction
research finding the bike was easy, purchase and delivery went perfectly, bike arrived in good condition without any noticeable issues, assembly was easy
26 febbraio 2026
They stuck to everything they said
They stuck to everything they said! it was just as advertised,no hassle would recommend if you're looking to get a good quality used bike!!!!
26 febbraio 2026
Love this company
Love this company! It was easy to order, bike arrived fast and customer service was fast to resolve any issues. Highly recommend!
25 febbraio 2026
Nice bike. Great experience
The bike looks and rides great. Was exactly like what was shown in the website description. Very happy with the purchase. Shipping was relatively fast. I got the bike within a week. Assembly was pretty straightforward.
25 febbraio 2026
Bike was us good condition over all
Bike was us good condition over all. I have some minor blemishes but nothing major. My bike is great and delivery was top service. It arrive in two or 3 days
13 febbraio 2026
Quick service
Quick service. Quality packaging. Very good bike prep. Good deal financially.
25 febbraio 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
I haven't been paid for my bike after…
I haven't been paid for my bike after mailing it a month or so ago.
13 febbraio 2026
Risposta di Upway
William,
Our sincere apologies for this experience. This was not the experience we intended to provide.
Our teams have been notified of this immense delay. We are working to get payment out as soon as possible. We experienced a unique issue with the bike on arrival, which has postponed the entire process.
An agent will reach out directly to ensure that we get this resolved and keep you informed on our progress.
We really appreciate your honesty with your experience. We will do what we can to improve this experience for you.
All the best,
Upway.co
Great team!
25 febbraio 2026
I'm very happy with my new insoles
I'm very happy with my new insoles. The fit is good and quality appears to be excellent.
24 febbraio 2026
Excellent experience
The bike was exactly as described on the website and the price was excellent! It arrive quickly, was packed very well, and easy to finish the assembly (pedals, handlebar, wheel). My experience with Upway was very satisfying.
24 febbraio 2026
Great Experience
The order was filled quickly, and the bike was packed with great care. The bike was exactly as described and I would definitely recommend Upway to anyone looking for a bike.
24 febbraio 2026
Raleigh Retro
Great communication. Bike arrived on time and in the condition as described.
10 febbraio 2026
The bike was delivered as promised…
The bike was delivered as promised timely and was is great condition. However I ordered a second set of pedals and they were wrong. Due to the $30 restocking fee it wasn’t worth my time to send them back
8 febbraio 2026
Fast shipping
Fast shipping, my bike was packed well and communication throughout the process.
20 febbraio 2026
Very satisfied customer.
Bike was super well packed and shipped promptly. It arrived as advertised, including all charging devices. Components were adjusted properly and the bike rides fine with no issues.
20 febbraio 2026
Upway does not have proper equipment for electric bicycles.
The bicycle arrived broken. It was not properly checked. It could not be charged. Upway does not own the proper equipment to check batteries and bicycle performance. They were trying to use a connection with a cell phone. They don’t have the proper equipment. Upway refused to pay to have the bike fixed. I had to return the bike. I took the bike to a bike shop. They confirmed that Upway had not checked it correctly. Then I had to spend a lot of time repacking it and sending it back. Upway gave me difficulty getting my money back as well. Not a good experience at all. I do not recommend this company. Go to a bike shop.
19 febbraio 2026
Risposta di Upway
David and Liz,
We sincerely apologize for the experience you had with us. We recognize that errors were made on our behalf, which led to the opposite experience we aim to offer our riders.
We appreciate you sharing this experience. It's regrettable the bike's condition wasn't properly assessed, and you faced difficulties with the return and refund.
We'll investigate these issues to improve our processes.
Upway.co
Excellent Customer Service
Excellent Customer Service. The bike came on time, and the delivery was seamless. Would order from them again!
19 febbraio 2026
Customer service was excellent- There…
Customer service was excellent- There was some problem with shipping label in transit. I called Upway to discuss they asured me if there was any problem it would be taken care of... Received quality product as described-Packaged very well
6 febbraio 2026
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.