I was notified by my HSA plan to provide info on my Upstep purchase from a few months back. The original receipt only showed a charge with no description of purchase. I emailed customer care at Upste... Leggi di più
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Scopri cosa dicono le persone
I am very happy with ustep custom orthotics. Mary, Sarah, Steph, and the whole team is very knowledgeable, helpful, replies and answers all my questions quickly. The last orthotic that you just sen... Leggi di più
Negative reviews are not published on their website that itself tells they have issues with the product. Ordered in 2025 using my FSA funds, never got an impression kit. They kept sending some rand... Leggi di più
I have worn prescription orthotics for almost 50 years. Until recently, insurance has paid for them. The last time I tried to get them, my providers said insurance (Medicare) would no longer pay and t... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions. We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support. Our in-house professional Podiatrist designs each custom orthotic. Our Guarantee: If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Informazioni di contatto
4,3
Eccellente
3704 recensioni
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great experience!
Mary was quick to respond and addressed everything I needed!
23 gennaio 2026
Non scritta su invito
Risposta di Upstep Custom Orthotics
Thank you so much for your kind words! We’re really glad our customer care team could help and make your experience a positive one.
Daisy is an example of excellent customer service!
Daisy was consistently helpful over several days to resolve my issue. She was always prompt and polite and went the extra mile!
21 gennaio 2026
Non scritta su invito
Risposta di Upstep Custom Orthotics
We truly appreciate your feedback. Providing helpful, responsive, and caring customer service is very important to us, and we’re happy to hear that it showed.
Answered my questions and gave great…
Answered my questions and gave great feed back to help solve a problem.
21 gennaio 2026
Non scritta su invito
Risposta di Upstep Custom Orthotics
We truly appreciate your feedback. Providing helpful, responsive, and caring customer service is very important to us, and we’re happy to hear that it showed.
Very timely response.
Very timely response.
Mary was very helpful and courteous.
21 gennaio 2026
Non scritta su invito
Risposta di Upstep Custom Orthotics
We truly appreciate your feedback. Providing helpful, responsive, and caring customer service is very important to us, and we’re happy to hear that it showed.
Mary was exceptionally responsive…
Mary was exceptionally responsive answering all of my questions and providing the requested info efficiently and effectively.
21 gennaio 2026
Non scritta su invito
Risposta di Upstep Custom Orthotics
We truly appreciate your feedback. Providing helpful, responsive, and caring customer service is very important to us, and we’re happy to hear that it showed.
Great customer service and good company
The insoles didn't work out for me, but the customer service was great and I received a refund as promised. I think they have a great product, I just have complicated issues with my feet and hips that are beyond what any insole can do. I would recommend to anyone else though.
20 gennaio 2026
Non scritta su invito
Risposta di Upstep Custom Orthotics
Thank you so much for your kind words! We’re really glad our customer support team could help and make your experience a positive one.
BUYER BEWARE!
BUYER BEWARE! I ordered custom insoles from this company but changed my mind the next day because I realized the price was outrageous. I contacted them via email and they were quick to respond. They were polite and said they would refund my credit card asap. Two weeks rolled by and no refund so I emailed again asking for my refund and they said they were working on it. Another 2 weeks no refund. It has now been 7 weeks since my refund request and they’ve stopped responding to my emails. I’m still waiting for my refund!! They owe me $341. If you’re considering buying their product from them you better think twice! If those insoles don’t fit or you don’t like them, there is a very good chance that they will pocket your cash and ignore you. I had to contact my credit card company today to dispute the transaction. Upstep is a dishonest company and will rob you blind if they have the opportunity to do so. I looked at their instagram comments and noticed that another guy was waiting weeks for his refund. I found a pair of $20 insoles at CVS that work great. Save your money and stay away from Upstep!
20 gennaio 2026
Non scritta su invito
Risposta di Upstep Custom Orthotics
We’re very sorry for the delay and for the frustration this caused. This is certainly not the experience we want our customers to have.
The refund has now been processed, and you should see the amount reflected on your account in the coming days, depending on your card issuer’s processing time.
We sincerely apologize for the inconvenience and for how this situation made you feel, and we appreciate your patience while this was resolved.
Ryan was very accommodating answering…
Ryan was very accommodating answering all my questions.
20 gennaio 2026
Non scritta su invito
Risposta di Upstep Custom Orthotics
Thank you so much for your kind words! We’re really glad our customer support team could help and make your experience a positive one.
Custom Orthotics were life changing
Custom Orthotics were life changing. My feet are a foundation are my foundation and needed support!
20 gennaio 2026
Non scritta su invito
Risposta di Upstep Custom Orthotics
We’re delighted to hear you’re happy with your orthotics. Helping people feel more comfortable and supported in their daily lives is exactly why we do what we do.
Prompt attention to my question and…
Prompt attention to my question and effect solution.
19 gennaio 2026
Non scritta su invito
Risposta di Upstep Custom Orthotics
Thank you so much for your kind words! We’re really glad our customer support team could help and make your experience a positive one.
Never got them
Never got them. Waited and waiting. Got excuse after excuse. Then when I finally said forget it I’d never wear those things even if they were given to me. They refunded my money minus 15%z
Do not shop with this company. Just go get Dr Scholls
Edit: no partial refund has been given nor have I seen anything to believe that they’re going to do so this place is a joke absolute garbage
15 gennaio 2026
Non scritta su invito
Risposta di Upstep Custom Orthotics
We’re truly sorry to hear about your experience and that this is how it felt to you.
Your orthotics are custom-made and individually manufactured based on your impressions. At the time the cancellation request was received, they were already in the production process and being made specifically for you. For this reason, a partial refund was issued in line with our policy.
We’re genuinely sorry that this led to frustration and disappointment. That is never the experience we want anyone to have, and we regret that we didn’t meet your expectations in this case.
Its always been a good experience
Its always been a good experience. I love the fact that the team stays in constant contact,and always reliable in a response. Thank you
17 gennaio 2026
Non scritta su invito
Risposta di Upstep Custom Orthotics
Thank you for the wonderful review! We’re so glad both our customer support and the orthotics themselves met your expectations.
Great product!!
Great product!!! Im back on my feet again:) best insoles for my dog walking sneakers
16 gennaio 2026
Non scritta su invito
Risposta di Upstep Custom Orthotics
Thank you for your review! We’re glad the custom orthotics are comfortable and meeting your needs.
Risposta di Upstep Custom Orthotics
Thank you so much for your kind words! We’re really glad our customer support team could help and make your experience a positive one.
Fast friendly service
Fast friendly service. Got straight to the solution.
16 gennaio 2026
Non scritta su invito
Risposta di Upstep Custom Orthotics
Thank you so much for your kind words! We’re really glad our customer support team could help and make your experience a positive one.
Ryan was very quick to respond and…
Ryan was very quick to respond and helpful.
16 gennaio 2026
Non scritta su invito
Risposta di Upstep Custom Orthotics
Thank you so much for your kind words! We’re really glad our customer support team could help and make your experience a positive one.
UPSTEP Orthotics are great
UPSTEP creates great orthotics and their team, including Mary was tremendous help. Not sure I could have done it without her.
16 gennaio 2026
Non scritta su invito
Risposta di Upstep Custom Orthotics
Thank you for the wonderful review! We’re so glad both our customer support and the orthotics themselves met your expectations.
Don't Do It
Don't Do It - Horrible fit for a custom orthotic - Not even close to fitting me
My feet hang off the sides of this so called "Custom Fit" - Way too narrow
I can feel my feet hanging off the side of the inserts while wearing them
Even worse is their suprise refund policy where 30% is taken off refund of cost of $250
Don't be Fooled - I wish I would have read more reviews showing all the complaints with this insert and this company - Amazon "Off the Shelf" fit much better than these..
13 gennaio 2026
Non scritta su invito
Risposta di Upstep Custom Orthotics
We’re very sorry to hear about your experience and that the fit didn’t feel right for you.
Because our orthotics are fully custom-made based on individual foot impressions, it can sometimes take an adjustment or an additional iteration to achieve the ideal fit. We do offer a free remake to refine the fit and address any discomfort.
As this is a custom product manufactured specifically for you, a restocking fee applies in line with our policy if a refund is requested.
We’re genuinely sorry that this was your experience and that it left you feeling disappointed.
Mary was prompt and courteous and very…
Mary was prompt and courteous and very friendly.
14 gennaio 2026
Non scritta su invito
Risposta di Upstep Custom Orthotics
We truly appreciate your feedback. Providing helpful, responsive, and caring customer service is very important to us, and we’re happy to hear that it showed.
He was really helpful in explaining…
He was really helpful in explaining things to me. I feel good about this order. I'm excited.
14 gennaio 2026
Non scritta su invito
Risposta di Upstep Custom Orthotics
We truly appreciate your feedback. Providing helpful, responsive, and caring customer service is very important to us, and we’re happy to hear that it showed.
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