I was notified by my HSA plan to provide info on my Upstep purchase from a few months back. The original receipt only showed a charge with no description of purchase. I emailed customer care at Upste... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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I am very happy with ustep custom orthotics. Mary, Sarah, Steph, and the whole team is very knowledgeable, helpful, replies and answers all my questions quickly. The last orthotic that you just sen... Leggi di più
Negative reviews are not published on their website that itself tells they have issues with the product. Ordered in 2025 using my FSA funds, never got an impression kit. They kept sending some rand... Leggi di più
I have worn prescription orthotics for almost 50 years. Until recently, insurance has paid for them. The last time I tried to get them, my providers said insurance (Medicare) would no longer pay and t... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
#1 rated custom orthotics in the US. Upstep specializes in the design and manufacture of custom foot orthotics and foot care solutions. We provide the best custom orthotics available and do so at the most affordable price, in the fastest time, with excellent customer support. Our in-house professional Podiatrist designs each custom orthotic. Our Guarantee: If you’re not in love with your custom orthotics within 180 days, we’ll refund your order - no questions asked!
Informazioni di contatto
4,3
Eccellente
3704 recensioni
Ha risposto al 98% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Ryan was very helpful once again!
2 marzo 2026
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Risposta di Upstep Custom Orthotics
Thank you for letting us know Ryan has helped you more than once! He is amazing!
Answered my question very quickly and…
Answered my question very quickly and was very helpful.
27 febbraio 2026
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Risposta di Upstep Custom Orthotics
We are delighted to hear your questions were answered quickly and were helpful. Feel free to always reach out with questions. Thank you for choosing Upstep!
After many dr appointments injections…
After many dr appointments injections and $ and yet still no resolution,I decided to try upstep
All I can say is I’m so glad I did .I can walk without pain and at this point I can finally wear shoes Tks Upstep
21 gennaio 2026
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Risposta di Upstep Custom Orthotics
Thank you so much for sharing this with us! After everything you’ve been through — all the appointments, injections, and costs without relief — we’re truly grateful that you decided to give Upstep a try. Hearing that you can finally walk without pain and comfortably wear your shoes again means the world to us.
If there’s ever anything you need, we’re always here to help. Enjoy every pain-free step!
Great customer service
Great customer service! Each person I have had is very knowledgeable and reassuring that they are here for their customer. Thank you!
25 febbraio 2026
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Risposta di Upstep Custom Orthotics
Thank you so much for your kind words! We’re thrilled to hear that each team member has been knowledgeable and reassuring throughout your experience. We’re always here for you, and we truly appreciate your feedback!
Awesome customer service
Answered my questions and emails in a timely manner
25 febbraio 2026
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Risposta di Upstep Custom Orthotics
Thank you for your feedback! We’re glad we were able to answer your questions and emails promptly. We appreciate you!
Great customer service
They answer all questions. Very helpful and quick to respond. I have bought 5 pairs from them and love the quality of the product.
25 febbraio 2026
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Risposta di Upstep Custom Orthotics
Thank you so much for your continued support! We’re glad our team has been helpful and responsive, and it means a lot that you’ve purchased five pairs and love the quality. We truly appreciate you!
Mary was great
Mary was great! She was very thorough and concise with clear answers.
Thank you.
Charles Craven
25 febbraio 2026
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Risposta di Upstep Custom Orthotics
Thank you for the great rerview of our customer service team member, Mary! She is an asset to our team!
My pain improved 90% in one day of…
My pain improved 90% in one day of wearing my orthotics!
24 febbraio 2026
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Risposta di Upstep Custom Orthotics
Thank you for the great review! We are so happy to see such a great improvement while using our orthotics!
I was having difficulty uploading the…
I was having difficulty uploading the photos onto the website but Mary, customer foot care specialist was able to get them and make it happen. The customer service experience with Mary was excellent.
24 febbraio 2026
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Risposta di Upstep Custom Orthotics
Thank you so much for your feedback! We’re glad to hear that Mary was able to help get your photos uploaded and make everything happen smoothly. We’re thrilled that your customer service experience with her was excellent. If you need anything else, we’re always here to help!
Ryan's A badass...very responsive and a…
Ryan's A badass...very responsive and a great help ...Give that man a raise!
23 febbraio 2026
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Risposta di Upstep Custom Orthotics
Thank you so much for the awesome review! We couldn’t agree more — Ryan is fantastic and we’re lucky to have him. We’re thrilled he was able to help you so quickly and make your experience a great one.
We truly appreciate you taking the time to share this! Let us know if you need anything else. 💙
Daisy was helpful
Daisy took the time to correspond with me and tell me what I need to know to re-order the special order that I did most recently.
23 febbraio 2026
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Risposta di Upstep Custom Orthotics
Thank you for your review! We’re so glad to hear that Daisy took the time to walk you through everything you needed for your re-order. She’s dedicated to making the process easy and clear, and we’re happy she could help.
Daisy has been very proactive
Daisy has been very proactive, and positive in her communications with me about the progress of my order :).
I ordered 8 pair (I have a lot of running shoes).
The first "test pair" are perfect. Almost fully broken in within 48 hrs :)
23 febbraio 2026
Non scritta su invito
Risposta di Upstep Custom Orthotics
Thank you so much for the kind words! We’re thrilled to hear that Daisy has been proactive and positive in keeping you updated on your order. She truly cares about making the process smooth and reassuring for our customers. We appreciate you taking the time to share your experience — and we’re here anytime you need us!
Prompt response to my concerns.
Prompt response to my concerns.
13 febbraio 2026
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Risposta di Upstep Custom Orthotics
We are delighted to hear your questions were answered promptly! We are always here to help!
I was missing a set of insoles and Ryan…
I was missing a set of insoles and Ryan was quick to get to my emails and find out why I was missing a set. Very quick and efficient! And the running insoles helped my feet within the first 30 min!
19 febbraio 2026
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Risposta di Upstep Custom Orthotics
Thank you so much for your review! We're glad Ryan was able to help quickly and get everything sorted out for you. We're also thrilled to hear the running insoles made a difference right away. We appreciate you choosing us!
Most of my foot pain went away after…
Most of my foot pain went away after switching to these instead of off the shelf brands
17 marzo 2025
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Risposta di Upstep Custom Orthotics
Thank you for sharing your experience! We’re so glad to hear your foot pain has improved after switching to our insoles. Welcome to the Upstep family!
Mary address all my concerns
Mary address all my concerns. It was extremely helpful.
14 febbraio 2026
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Risposta di Upstep Custom Orthotics
Thank you so much for your kind review! We are delighted Mary could address all your concerns. We truly appreciate you!
I ordered and paid on January 20
I ordered and paid on January 20. It's been delay after delay and I still have not received.
9 febbraio 2026
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Risposta di Upstep Custom Orthotics
We sincerely apologize for the delay and the frustration this has caused. That’s certainly not the experience we want for our customers.
We’d be happy to look into this for you right away. could you please share your order details with us so we can investigate and assist you as quickly as possible?
We appreciate your patience and look forward to resolving this for you.
Mary was very nice and patience with…
Mary was very nice and patience with me, I explain my concerns with this order# 1375-0444, and she made it very easy for me to understand the process for this new 3/4 orthodics.
10 febbraio 2026
Non scritta su invito
Risposta di Upstep Custom Orthotics
Thank you for your kind review! I’m glad Mary could help clarify the process and make everything easy to understand. We truly appreciate you choosing us and trusting us with your orthotics!
I have not received my inserts
I have not received my inserts. It has been a long time and after a number of interactions I have not received the product. Call me to explain 608-335-1859 Ron Konkol
30 gennaio 2026
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Risposta di Upstep Custom Orthotics
Hi Ron,
We sincerely apologize for the slight delay you experienced and for any frustration this may have caused. We can see that your orthotics have now been delivered, and we truly hope you’re enjoying them.
If there’s anything further we can assist you with, please don’t hesitate to reach out. we’re always here to help.
Excellent footcare
The care and concern from the moment I requested to have custom orthotics made has been fantastic. Every question I had was fully answered. Updates on the process once my foot impressions were received was better than any foot doctor I've ever seen in person!
Best foot
6 febbraio 2026
Non scritta su invito
Risposta di Upstep Custom Orthotics
Thank you so much for your amazing review! We’re thrilled to hear you’ve felt supported every step of the way. Our team works hard to keep you informed and cared for, and it means a lot to know your experience has been so positive. We truly appreciate you choosing us for your custom orthotics!
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