Unum UK Recensioni 

825
TrustScore 4 su 5

4,0

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Valutata 5 stelle su 5

5 star service from harry at Unum dental . This is the second experience ive had with the company and just great overall service . Right from the start of the call Harry was so pleasant he is fantast... Leggi di più

Valutata 5 stelle su 5

recently visited my local dentist and afterwards made my claim through the portal. The process was very easy and I was promised claim would be reviewed within 10 days. This was surpassed as my claim w... Leggi di più

Valutata 1 stelle su 5

The worst help for an oncology patient! Waiting more than a month to determine the status of my claim. How is a man who has received the worst possible diagnosis of his life supposed to live and reco... Leggi di più

Valutata 1 stelle su 5

Possibly the worse GPs I have ever met on my life. Completely lacking in empathy, spend more time discussing your payment options then they do actually trying to help people. They can't even diag... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Compagnia assicurativa
  2. Agenzia di assicurazione dentale
  3. Assicurazione reddito protetto

Scritti dall'azienda

We’re a leading employee benefits provider that offers expert health and wellbeing support alongside financial protection through the workplace.


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

825 recensioni

5 stelle
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4,0

Tutte le recensioni

(825)

70 recensioni negli ultimi 12 mesi

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Valutata 1 stelle su 5

Possibly the worse GPs I have ever met…

Possibly the worse GPs I have ever met on my life. Completely lacking in empathy, spend more time discussing your payment options then they do actually trying to help people.

They can't even diagnose you as it's all done online. If you need a prescription or a referral, it is hidden behind a pay wall. I'm guessing a kind word or any kind of human emotion or compassion is available with a price tag

If this is what healthcare in this country is coming to then there is seriously no hope.

20 giugno 2024
Non scritta su invito
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Risposta di Unum UK

We’re sorry to hear you weren’t satisfied with the Help@hand remote GP service, which offers appointments with qualified, UK-registered GPs and is provided by our third-party partner Square Health.

Square Health does require payment for some onward services such as referral letters and fit notes, but these services are optional and the GP should clearly explain this, as well as any potential fees during the appointment so you can decide how you would like to proceed.

We have raised your concerns with Square Health so they can get in touch to discuss your feedback and provide assistance.

Valutata 5 stelle su 5

Reimbursement Request

This was my first reimbursement request and was a bit nervous on how the process might work. However, I found the process so simple and easy and payment was extremely quick.

28 maggio 2024
Valutata 1 stelle su 5

Hopeless service

I work with a very big investment bank.I had applied for a claim under my group insurance policy from my corporate as I had been working partial hours due to two accidents in the last two years I am at the verge of a spinal surgery now. It's been 10 months since my claim was submitted. No positive response till now. they take months to reply. Because they are not processing my claim I am unable to go on full time leave due to financial issues.

25 luglio 2023
Non scritta su invito
Valutata 1 stelle su 5

Terrible

Terrible. Just a mess

Trash, useless people. More focused on finding 1 flaw so they don't pay out.

Unprofessional and dumb AF!

I hope you lot close down or get fired! U have a lawsuit coming your way. Scammers

4 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Absolutely 5 stars to Unum Dental

Absolutely 5 stars to Unum Dental. I wholeheartedly recommend Unum to anyone looking for private dental insurance.
My dentist was not forthcoming with information for a claim. I spoke to Jodie (Unum claims), she was professional, courteous and well informed and efficiently resolved the matter, which was way beyond me. Jodie went above and beyond!
Online claims process is easy to follow, or you can email. Calls are UK based and answered quickly. Claims are paid within a few days. Brilliant Company.
I can’t Thank you enough Jodie & the claims team. Excellent service, a rare find today. Janice Webb

29 maggio 2024
Non scritta su invito
Valutata 1 stelle su 5

Misled Customer

Dental started off well, received some claims.

Then had a pulp extraction, claimed under 'Extractions'. Received payment for my claims followed by an email a couple of days later stating they have incorrectly paid the reimbursement as it comes under 'Root Canal' and 'Extractions' are only for tooth extractions so I sent the payment back.

Checked the policy wording and nowhere does it state 'Tooth Extractions'.

I raised this with customer services, who did not answer my questions and instead forwarded my email to complaints department.

Complaints co-ordinator acknowledged my complaint and advised handler details.

It's been over 2 weeks now and no contact regarding my complaint at all. The complaints process advises there will be regular updates which is subjective.

Terrible experience and do not feel as a valued customer!

10 aprile 2024
Non scritta su invito

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