Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più

Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più

Scopri cosa dicono le persone

Valutata 1 stelle su 5

For no reason whatsoever I was suspended (which is always permanent and unrevokable) today. I had accumulated over 3500 points, which is now gone. Poof. No warning. Just locked out. I had been pa... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

I have been doing the surveys and being patient and I am up to 27 thousand points and now I can’t cash out? Ok well I guess I can’t do anymore surveys I sent two questions to support place and of cour... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Joined today, completed a few surveys, got a bonus for doing profile surveys. All using my actual information, all filled out thoughtfully, all taking about 20 minutes each, and making sure to selec... Leggi di più

L'azienda ha risposto

Valutata 4 stelle su 5

I've emailed them about my account review to cashout they responded saying Friday it should be completed it's Thursday and they permanently suspended my account without reason im furious 😠 all th... Leggi di più

Dettagli dell'azienda

  1. Esperto in ricerche di mercato
  2. Centro di consulenza per i consumatori
  3. Agenzia di marketing
  4. Ricerca e sviluppo di prodotti
  5. Istituto di ricerca

Scritti dall'azienda

Unlock Surveys is a leading online market research panel in the United States, giving Americans the opportunity to voice their opinions on a variety of topics and issues.


Informazioni di contatto

1,9

Scarso

TrustScore 2 su 5

94 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 89% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

I’m starting to think this app doesn’t…

I’m starting to think this app doesn’t work

I’ve put in reports in but none has been responded to seems that’s usual after reading these reviews but I have also seen results from others please go over my case it has been quite a while now.

Case Number: (1000346096)

13 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

Suspended For No Reason With No Recourse

For no reason whatsoever I was suspended (which is always permanent and unrevokable) today. I had accumulated over 3500 points, which is now gone. Poof. No warning. Just locked out. I had been painfully careful not to be inaccurate or conflicting in my answers to numerous surveys. These people can't be trusted. Go elsewhere and avoid Unlock Surveys.

13 aprile 2026
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Logo di Unlock Surveys

Risposta di Unlock Surveys

Hi Paul,

Thanks for reaching out and we are sorry you recently had a poor experience on our community. We have informed our Member Support team regarding your issue and that you have already submitted a ticket. A support representative will be reaching out to you shortly.

Thanks for being a valued member of the Unlock Surveys community.

Thank you,
Unlock Surveys Team

Valutata 1 stelle su 5

Hello, my support ticket number

Hello, I’ve replied and also sent support another email highlighting my ticket number.

My support ticket number is 1000343533. I would really appreciate it if my case can be properly reviewed, as I followed all guidelines and I’m still unsure what led to the suspension.

10 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

I have been doing the surveys and being…

I have been doing the surveys and being patient and I am up to 27 thousand points and now I can’t cash out? Ok well I guess I can’t do anymore surveys I sent two questions to support place and of course no answer.

9 aprile 2026
Non scritta su invito
Logo di Unlock Surveys

Risposta di Unlock Surveys

Hi Renee,

We have been informed by our Member Support team that they responded back to your inquiry and that your issue has been successfully resolved.

If you believe we addressed your concern adequately, please feel free to revise your rating and leave us a positive review. :)

Thanks for being a valuable member of the Unlock Surveys community.

Thank you,
Unlock Surveys Team

Valutata 1 stelle su 5

I have had enough points to Redeem now…

I have had enough points to Redeem now for a week but u can't redeem this site is not legit they said they have to validate my account before redeeming point but then I message them and ask them how long does the validation process take I get no response I will not be doing any more surveys until I am able to redeem my points

25 marzo 2026
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Risposta di Unlock Surveys

Hi Jeffery,

We have been informed by our Member Support team that they responded back to your inquiry and that your issue has been successfully resolved.

If you believe we addressed your concern adequately, please feel free to revise your rating and leave us a positive review. :)

Thanks for being a valuable member of the Unlock Surveys community.

Thank you,
Unlock Surveys Team

Valutata 2 stelle su 5

I redeemed a $25 Amazon gift card on…

I redeemed a $25 Amazon gift card on March 4th and never received it.

4 marzo 2026
Non scritta su invito
Logo di Unlock Surveys

Risposta di Unlock Surveys

Hi Terrance,

We have been informed by our Member Support team that they responded back to your inquiry and that your issue has been successfully resolved.

If you believe we addressed your concern adequately, please feel free to revise your rating and leave us a positive review. :)

Thanks for being a valuable member of the Unlock Surveys community.

Thank you,
Unlock Surveys Team

Valutata 1 stelle su 5

Scam Likely

Joined today, completed a few surveys, got a bonus for doing profile surveys. All using my actual information, all filled out thoughtfully, all taking about 20 minutes each, and making sure to select the correct answers when prompted by the surveys to see if I was paying attention (i.e. the questions where it tells you to pick a specific answer or to identify which items were in a picture to make sure you weren't a robot)

As I was less than 500 points from cashing out, my account got suspended with no information given. What a great way to get survey info for their partners without ever actually having to pay out any incentives. Avoid.

16 marzo 2026
Non scritta su invito
Logo di Unlock Surveys

Risposta di Unlock Surveys

Hi Renee,

Thanks for reaching out and sorry you are having issues with your account. We would like to look into your inquiry. Can you please share your member support ticket number? Once we have that, we can have on of our support representative look into your inquiry.

Thanks for being a valuable member of the Unlock Surveys community.

Thank you,
Unlock Surveys Team

Valutata 1 stelle su 5

Delayed payment

​I am writing this review because my PayPal reward from Unlock Surveys is currently well past the expected processing time. I completed the requirements and redeemed my reward on 24th February, 2026, but the status remains "Pending."
​I have reached out to the support team to inquire about the delay, but I have yet to receive a helpful update or a timeline for when the funds will be released. I’ve enjoyed using the platform so far, but the lack of communication regarding payouts is disappointing. I hope to see this resolved soon. ​Transaction/Reference ID: 2649635986

24 febbraio 2026
Non scritta su invito
Logo di Unlock Surveys

Risposta di Unlock Surveys

Hi Florence,

Thanks for reaching out and we are sorry you recently had a poor experience on our community. We have informed our Member Support team regarding your issue and that you have already submitted a ticket. A support representative will be reaching out to you shortly.

Thanks for being a valued member of the Unlock Surveys community.

Thank you,
Unlock Surveys Team

Valutata 1 stelle su 5

Unfair Account Suspension And A Terrible Experience

Very disappointing experience with Unlock Surveys. I joined, followed all their Terms & Conditions, and spent time completing surveys honestly. I was even credited points for completed surveys.

Suddenly my account was permanently suspended for suspicious activity without any clear explanation. If I had violated any rules, I wouldn’t have been able to complete surveys successfully in the first place.

It’s unfair for anyone to spend their time completing surveys only to lose their account and points without transparency. I’ve contacted support and I’m still waiting for a proper explanation or resolution.

I hope this issue is reviewed and corrected.

10 marzo 2026
Non scritta su invito
Valutata 4 stelle su 5

I've emailed them about my account…

I've emailed them about my account review to cashout they responded saying Friday it should be completed it's Thursday and they permanently suspended my account without reason im furious 😠 all that hard work. Im really believing they are a scam at this point. I was trying to give them the benefit of a doubt.

Edit March 7th

They did respond to my email and investigated my account and reinstated it. I was able to cashout for me it took an hour to receive payment but typically it takes a few business days. I changed my rating based on customer service. They were nice about but you have to be consistent with your issues towards them.

4 marzo 2026
Non scritta su invito
Valutata 1 stelle su 5

BS WEBSITE!

BS WEBSITE!! JUST FOUND THEM YESTERDAY STARTED DOING SURVEYS WAS DOING REALLY GOOD AND NOW ALL THE SUDDEN SINCE I'M 500 POINTS AWAY FROM GETTING THE 2500 IT BANNED MY ACCOUNT I WENT TO LOG BACK IN AND IT SAYS MY ACCOUNT IS PERMANENTLY BANNED FOR VIOLATION OF THEIR CONDITIONS I DON'T KNOW HOW THE HELL THAT I VIOLATED THEIR CONDITIONS!! IT'S BULL CRAP I WAS 500 POINTS AWAY AND THEN ALL THE SUDDEN MY ACCOUNT IS PERMANENTLY BANNED REALLY!! SO THAT'S WHY I'M CALLING IT BS WEBSITE AND CON ARTIST!! AND APPARENTLY THEY DON'T HAVE ANY CUSTOMER SERVICE TO BE ANSWERING YOU BECAUSE I WANT THEM TO EXPLAIN HOW MY ACCOUNT IS BANNED PERMANENTLY WHEN I DID NOTHING WRONG!!🤬🤬🤬🤬

2 marzo 2026
Non scritta su invito
Logo di Unlock Surveys

Risposta di Unlock Surveys

Hi Robin,

We have been informed by our Member Support team that they responded back to your inquiry and that your issue has been successfully resolved.

If you believe we addressed your concern adequately, please feel free to revise your rating and leave us a positive review. :)

Thanks for being a valuable member of the Unlock Surveys community.

Thank you,
Unlock Surveys Team

Valutata 4 stelle su 5

NEED HELP, SOMEONE PLEASE HELP ME OUT HERE!!!!!!!!!

I'm just trying to find out if there's an app for Unlock Surveys on a android phone, I have been trying to find it for 4 days now and I'm going crazy. If someone could please help me find the app for it I would be really so very very very very very very very very very grateful for ur help. Thanks again

Nina Thomas

29 gennaio 2026
Non scritta su invito
Logo di Unlock Surveys

Risposta di Unlock Surveys

Hi Vanessa!

Thanks for reaching out. At the moment, Unlock Surveys doesn’t have a mobile app available for Android or iPhone. The only way to access it is through a web browser. The good news is that our website is fully optimized for mobile, so you can easily navigate and use all its features from your phone.

We’re always working to improve the experience, so your feedback is greatly appreciated. While we don’t have an app right now, we may consider developing one in the future.

If you have any other questions or need help navigating the site, we’re here to help!

Warm regards,
Unlock surveys

Valutata 5 stelle su 5

Terrible experience, suspended Immediately After Completing a Survey after already reviewing my account

I’m honestly fed up. My account was reinstated not long ago, and I thought everything was finally fixed. But today, right after I finished a survey, the platform redirected me to my dashboard, the page refreshed by itself, logged me out, and when I tried to sign back and I was suspended AGAIN.

No warning. No message. No explanation. Just an instant auto ban the moment the survey completed.

At this point, it feels completely unfair and extremely frustrating. Getting banned immediately after completing a survey makes no sense at all. If they can’t maintain a stable or reliable system, users shouldn’t be punished for it.

Terrible experience, and honestly exhausting having to deal with this twice.

23 febbraio 2026
Non scritta su invito
Valutata 1 stelle su 5

They kick toy off too many times

21 febbraio 2026
Non scritta su invito
Logo di Unlock Surveys

Risposta di Unlock Surveys

Hi Randy,

Thanks for reaching out and sorry you are having issues with your account. We would like to look into your inquiry. Can you please share your member support ticket number? Once we have that, we can have on of our support representative look into your inquiry.

Thanks for being a valuable member of the Unlock Surveys community.

Thank you,
Unlock Surveys Team

Valutata 3 stelle su 5

So far so good.

Had a payment issue that was quickly resolved.

So far so good. 2 cash outs.

18 febbraio 2026
Non scritta su invito
Logo di Unlock Surveys

Risposta di Unlock Surveys

Hi Seth,

Thanks for reaching out and sorry you are having issues with your account. We would like to look into your inquiry. Can you please share your member support ticket number? Once we have that, we can have on of our support representative look into your inquiry.

Thanks for being a valuable member of the Unlock Surveys community.

Thank you,
Unlock Surveys Team

Valutata 1 stelle su 5

This is a total scam did all of there…

This is a total scam did all of there surveys and when I got to almost the time to cash out it locked me out of my account this was a total waste of time a they owe me $21 don't use this if you actually want to be paid
Scam!!!!!

5 febbraio 2026
Non scritta su invito
Logo di Unlock Surveys

Risposta di Unlock Surveys

Hi Andy,

Thanks for reaching out and we are sorry you recently had a poor experience on our community. We have informed our Member Support team regarding your issue and that you have already submitted a ticket. A support representative will be reaching out to you shortly.

Thanks for being a valued member of the Unlock Surveys community.

Thank you,
Unlock Surveys Team

Valutata 1 stelle su 5

Absolutely unacceptable and dishonest…

Absolutely unacceptable and dishonest practice.
I wasted 60 full minutes completing a survey, answered every quality and attention-check question correctly, and the survey was approved.
A full week later, $5 was quietly deducted from my balance with no reason, no warning, and no explanation.
This is a clear abuse of users’ time and trust. Retroactively removing rewards after approval is unfair and unethical.
Until this behavior changes, I strongly do not recommend this platform to anyone

Ticket number
1000338385

2 febbraio 2026
Non scritta su invito
Valutata 1 stelle su 5

I only had 800 points left to…

I only had 800 points left to accumulate before I could cashout the $25 PayPal. While I was in the middle of a survey I was logged out!! When I tried to login all of a sudden my account is "permanently suspended" due to "terms and conditions violation " REALLY!!! I've been doing surveys for the last 3 days with no problem and now that I was close to my first cashout that happens! Definitely seems like a scam...1000337908 <- Ticket Number

28 gennaio 2026
Non scritta su invito
Logo di Unlock Surveys

Risposta di Unlock Surveys

Hi there,

Thanks for reaching out and sorry you are having issues with your account. We would like to look into your inquiry. Can you please share your member support ticket number? Once we have that, we can have on of our support representative look into your inquiry.

Thanks for being a valuable member of the Unlock Surveys community.

Thank you,
Unlock Surveys Team

Valutata 1 stelle su 5

This is one of the worst websites in…

This is one of the worst websites in terms of lies and deception. I created an account a few days ago and haven't completed any surveys, and today I see that my account has been suspended for violating the terms! A fraudulent website, beware of it!

16 gennaio 2026
Non scritta su invito
Logo di Unlock Surveys

Risposta di Unlock Surveys

Hi there,

Thanks for reaching out and sorry you are having issues with your account. We would like to look into your inquiry. Can you please share your member support ticket number? Once we have that, we can have on of our support representative look into your inquiry.

Thanks for being a valuable member of the Unlock Surveys community.

Thank you,
Unlock Surveys Team

Valutata 1 stelle su 5

After a long struggle

After a long struggle, I finally reached the minimum withdrawal threshold of 2,500 points, only to discover that I could not redeem my first rewards with absolutely no clear reason.
I contacted customer support, and after an entire week, I received one meaningless reply with no solution, after which they completely stopped responding.
The bigger shock came today when I tried to log into my account, only to find that it had been suspended under the excuse of “violating the terms and conditions”, with no explanation, no prior warning, and no evidence whatsoever.
It is painfully obvious that this excuse is used solely to avoid paying users once they reach the withdrawal stage.
⚠️ I strongly warn everyone against this website.
What is happening is not poor service or a technical issue — it is a deliberate and systematic approach to suspend accounts after wasting users’ time and effort.
This platform is a pure scam, and staying away from it is the smartest decision

Ticket number
1000335801

The support team responded with the same empty words and flimsy excuse that I was violating their terms. Support responded with the same empty words and flimsy excuse that I violated their terms. I will not remove my rating unless the problem is resolved.

13 gennaio 2026
Non scritta su invito

Come funziona Trustpilot

Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.

Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.

Scopri di più sui diversi tipi di recensioni.

Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.

Scopri di più su come vengono gestite le recensioni su Trustpilot.

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La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.

Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.

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