Understairs by Giobella Recensioni 

331
•
TrustScore 5 su 5

4,9

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Valutata 5 stelle su 5

Really nice product and service. Tony has been on top of keeping us up to date, he wasn't pushy whilst we weighed our options, and he helped us to make the right decision. And come fitting day, Adam w... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

After visiting the showroom to get some ideas Tony came round and measured up, very friendly and professional, Adam who installed units rang me when he was on his way and stayed late to complete the j... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Contacted Tony @ Giobella who came round and did a measure up he then gave us the options available. Once we decided he provided a date to suit our schedule. On the day we received a message with eta... Leggi di più

Valutata 5 stelle su 5

The whole process from the initial consultation with Tony, through to the installation by Adam, was flawless. Despite our stair case being poorly installed and not square, Adam persevered to make ev... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Mobilificio
  2. anche in
  3. Falegname per serramenti
  4. Fornitore di mobili su misura
  5. Negozio di articoli per il rinnovamento della casa
  6. Negozio di mobili

Scritti dall'azienda

Bespoke Under Stairs Pull-out Storage Solutions to enhance your Hallway; Manufactured in the U.K. and Expertly fitted by our qualified timed served Installers. Bringing 40 years of combined experience to become the Market Leaders in Bespoke Understairs Furniture.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

331 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

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4,9

Tutte le recensioni

(331)

81 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Excellent from start to finish.

I can’t recommend this firm enough. An easy online quote process, then a chat with Tony who explained what would happen and how long it would take. Nick came out to undertake the survey and arranged the fitting date. Adam completed the work in one day. All to a very high standard, very tidily and professionally done.

24 settembre 2024
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Risposta di Understairs by Giobella

Hi Katrina Thank you for your lovely comments and recommendation, our team work to a 'Process of Care' which delivers a seamless service to our clients; we are pleased that everything went to plan and you are our latest Happy Customer.
Thank you again Kind Regards Tony

Valutata 5 stelle su 5

Giobella Understairs - Tony and Adam

From the site visit and booking process with Tony to the fitting by Adam a very professional and pleasurable process. Adam came over 2 days and fitted the understair units with no hassle, polite, respectful and very tidy throughout. Finshed product looks fantastic, what was ordered and paid for with no haggling.

26 settembre 2024
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Risposta di Understairs by Giobella

Hi Sam First of all thank you for the hospitality extended to me by you both on my recent survey visit to your home; what a great match our Lancaster Oak board is to your Oak Staircase renovation. The overall look is Stunning and has really complimented the area. I will pass your comments on to Adam and the rest of the team here at Giobella. Kind Regards Tony

Valutata 5 stelle su 5

Fantastic product

Fantastic product.
Great contact with Tony during the ordering and surveying stages.
Good advice on suitable configuration for the area we had to work with.
Samples sent over to finalise colour choice.
Adam attended to fit the unit, worked to a really high standard and did an excellent job. Adam clearly takes great pride in what he does and worked a very long day to ensure the installation was right.

19 settembre 2024
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Risposta di Understairs by Giobella

Thanks Jason for your very positive comments, I've seen the images from the Installation and we think your Understairs Furniture looks Great!!

Valutata 5 stelle su 5

Storage Problem Resolved by Giobella Understairs.

I had been looking for a reliable company to come and do an understairs conversion for my home and had given the business to another well-known company. It was only after signing up that I discovered that that company required me to dismantle the wall under the stairs myself! That was a complete non-starter for me.
In an online advertisement I came across Giobella and as their showroom was not too far from me, I decided to pay a visit. I was so glad I did! I was welcomed by Tony and everything was explained to me. I was given a firm quotation and a few days later Tony came to measure up for me. Adam did the fitting for me and did everything meticulously. His workmanship was second to none! I am totally delighted with Giobella and would recommend this company to anyone. I now have an amazing, useful amount of storage which I didn't have before. Well done, Tony, Adam and the carpenters at Giobella. Keep up the good work!

12 settembre 2024
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Risposta di Understairs by Giobella

Hi David
Thanks for the lovely comments, as Understairs specialists we have no problems removing stud walls, it's part of our Process of Care.
I will pass on your comments to the rest of the team here at Giobella. Kind Regards Tony

Valutata 5 stelle su 5

Very friendly and professional service

Very friendly and professional service. They accommodated every request for changes that I wanted to make with no fuss.The end results looked amazing and better than we expected, Adam the installer was very friendly, professional and kept mess and disruption to the bare minimum while doing a superb job installing the cabinets. All in all it was an amazing job start to finish and would highly recommend to anyone.

13 settembre 2024
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Risposta di Understairs by Giobella

Hi Kamila Thank you for such a great review, Ive seen the images from your installation and we agree your new Understairs Furniture looks fabulous. I will pass your comments on to Adam your fitter. Regards Tony

Valutata 5 stelle su 5

Glad we stumbled across this company

So glad we stumbled across this company. Well made storage, at a competitive price. It was a pleasure to deal with Tony at the office and Nick who carried out our survey. Adam, our fitter, was amazing. Installed everything to a very high standard. He most certainly goes the extra mile to make sure everything is perfect. 5 stars. Wouldn’t hesitate to recommend 🤩

11 settembre 2024
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Risposta di Understairs by Giobella

Hi Mrs Acton We are pleased you stumbled across us! it was a pleasure for us to work at your home thank you for your business and for taking the time to leave such a lovely review. Regards Tony

Valutata 5 stelle su 5

From start to finish Giobella was a…

From start to finish Giobella was a pleasure to deal with, Tony came out when he said he would to survey the job and explained everything to us and helped us choose the correct colour and spec to suit our staircase and showed us samples we placed the order and was given a date to fit. Paul the fitter turned up on time, he was brilliant and did an amazing job all within 2 days. We are over the moon with the finish. Thank you Tony, Paul and all at Giobella, brilliant company you can trust👍🏻👍🏻

6 settembre 2024
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Risposta di Understairs by Giobella

Hi Andrew Thank you for taking the time to leave such a lovely 5⭐️ review, The Silk Flow finish looks really well against your new Staircase Renovation. I will pass your kind comments on to Paul and the rest of the team. Many thanks again Regards Tony

Valutata 5 stelle su 5

Looks fabulous

The overall professional finish and installation by Adam was superb and we can't praise him highly enough. There was a minor blip with the product order, only spotted once it was being fitted, which was an oversight by the company but this was eventually corrected and dealt with amicably and to our mutual satisfaction. We are now over the moon with how it looks in our home.

3 settembre 2024
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Risposta di Understairs by Giobella

Hi Mrs S Thank you for your 5⭐️ review i've seen the finished installation images, the Alpine white with the Lancaster Oak edging looks stunning it really matches your flooring which was the Design intention from the beginning. Thanks again for your comments. Regards Tony

Valutata 5 stelle su 5

Amazing product and great company

Amazing product, fantastic service, we can’t recommend this company enough. Adam was our fitter and he is exceptional. What a perfectionist, brilliant job. Thanks so much to everyone. Value for money and clearly built to last.

29 agosto 2024
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Risposta di Understairs by Giobella

Hi Dave The choice of our Glacier Gloss White Frontages worked out so well against your Oak Staircase renovation, I will pass on your kind comments to the rest of the Team Many thanks again for your order. Regards Tony

Valutata 5 stelle su 5

Fantastic job done by Adam

Adam has done a fantastic job of fitting our understairs storage. His attention to detail and care for his work is really great to see and experience as a customer. We are so made up with how it has turned out and would highly recommend Tony and his team at Understairs by Giobella

23 agosto 2024
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Risposta di Understairs by Giobella

Hello Bob All went well then? 😊 Thank you for your lovely comments I will pass them on to the rest of the Team. Regards Tony

Valutata 5 stelle su 5

A wonderful and professionals service…

A wonderful and professionals service from start to finish of the process. Looking at options in showroom made selection much easier and pricing was simple and competitive. At home visit by Nick was quick and gave us peace of mind and the final installation by Adam was great. You could tell he cared more about getting things right rather than finishing a quick job. Very happy with final result and would recommend to anyone interested. I have had the competitor company also in our old house and products are very different in quality but similar in price...our recent work is far superior quality workmanship...both product and fitting. Thanks

21 agosto 2024
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Risposta di Understairs by Giobella

Hi Rizwan A wonderful recommendation thank you it is much appreciated, We are the Market Leaders regarding Levels of Service, Quality of product and Expertise of Installation and very importantly on price/value for money so thank you for highlighting the differences you have experienced. Best Wishes and Regards. Tony

Valutata 5 stelle su 5

Fast and neat, highly recommended!

First please let me thank Tony, Nick and Adam.
We've been looking for understairs storage for a while, despite our tight budget and small space, Understairs by Giobella has provided excellent service according to our needs.
The survey and fitting were completed within a week, amazingly fast and well done, Adam has provided a lot of on-site advice to us, flexibility is always welcome.
Family members are happy with the new storage space, we are going to fully utilize it from now on, cheers!

22 agosto 2024
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Risposta di Understairs by Giobella

Hi Adrian Thank you for your review, we are so pleased everything went as planned, if an installation is put back its always nice to be able to bring a job forward so thank you for working with us by having your furniture fitted at short notice. Regards Tony

Valutata 5 stelle su 5

Excellent from start to finish.

Excellent from start to finish.
After our initial on-line enquiry Tony visited our home and provided us with the full range of options and finishes. With his advice we were easily able to agree the design we wanted.
When it came to fitting we were advised exactly when they would turn up and Paul (the fitter) called us an hour before to again confirm the arrival time.
It was wonderful to have Paul in the home as he was very personable, very tidy and clearly very skilled. The installation took just over a day and when he left the whole area had been thoroughly cleaned. We have been left with under stair storage which looks great and works really well. Thank you for a professional service

17 luglio 2024
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Risposta di Understairs by Giobella

Hi Andy Thank you for your great review, Giobella's "Process of Care" is a way of working with the aim of delivering the best Quality furniture with excellent Customer Care. Im so pleased all went well with your project. Thank you again. Regards Tony

Valutata 5 stelle su 5

Stunning storage!

Just had these drawers fitted under the stairs, which are at an unusual angle reflecting the slope of the stairs. Not a problem for this company. I have to say we are delighted with the product. They are well made, run smoothly and hold an enormous amount.

9 luglio 2024
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Risposta di Understairs by Giobella

Hi Gill Thank you for the lovely review its was a pleasure to work with you on this specially designed staircase. Regards Tony

Valutata 5 stelle su 5

Excellent service

Excellent service. Adam worked non stop during the installation. All work was completed to the highest of standards. A very professional service from quote to completion.

18 luglio 2024
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Risposta di Understairs by Giobella

Hi Clare Great feedback.. Thank you for your much valued comments. Regards Tony

Valutata 5 stelle su 5

Adam was a fantastic tradesman

Adam was a fantastic tradesman, He was professional, clean and tidy.
Adam fitted the Understairs cupboard perfectly myself and my partner are extremely happy with the outcome and the finish is that of someone who takes pride in their work.

10 luglio 2024
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Risposta di Understairs by Giobella

Hi Kayleigh We are going to have to get Adam a larger hat! He is a valued member of our Installations Team. Quality Furniture deserves to be fitted to a high standard. Thanks Again for your comments. Regards Tony

Valutata 5 stelle su 5

Understairs storage space transformed

Had our under stairs space transformed into an excellent storage space by Giobella just last week. Just brilliant. Cannot believe how much extra storage this has created. The work was carried out by Paul who was so professional & an excellent fitter. Very conscientious & was very keen to make sure any mess was cleaned up . Great communication from Tony, who came out to survey the space and keep us updated. I would certainly recommend this company.

13 luglio 2024
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Risposta di Understairs by Giobella

Thanks Mr Yadav We pride ourselves on our communication with our clients to ensure we deliver the results you have enjoyed. Thank you for your glowing recommendations I will pass your comments on to the rest of the Team. Regards Tony

Valutata 1 stelle su 5

Company was in Breach of Contract

*Edited to reply to Mr Crolla. Your accusations are false and I've evidence of your lies. If you wish to play ignorance that's your choice, it would not pay in your favour in a court room, particularly as I'll be taking legal actions for your public defamation and false accusations against me. This should show to the new customers the true colours of your personality and the length you're prepared to go to tarnish others.
Definition of "breach of contract" in law: an act of breaking the terms set out in a contract, which you've done by changing my design WITHOUT informing me and gaining my consent first. I only realised it at the time of installation that the new designer was £224 cheaper then my original contract. I had to raise a formal complaint to get the difference back because you never informed me about the changes or the price discrepancy. I urge everyone going through the same struggles I went to report your wrong doing to the Trading Standard Authority. All is recorded and proaveble despite your attempts to deceive customers.

Nothing to complain about the product and the installation. Unfortunately, the company has been in breach of contract and it took a lot of work for things to be rectified. The company did not take any responsibility nor apologised once. Should this happen to you too make sure to report them to the Trading Standards Authority as the contract cannot be changed without your consent.

17 maggio 2024
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Risposta di Understairs by Giobella

I have left my reply a week as I have been attempting to comprehend your comments, I will clarify the situation for potential clients whom may read this Review, they will draw their own conclusion whilst taking into account our other hard worked for reviews.

There was no 'Breach of Contract', however there was a change to the Design from your original order.

You ordered a 6 Drawers and 2 Doors configuration in Alpine White from our Origin range. Offer Price £1,944.00

Due to your builder not removing the whole wall as agreed, the Design HAD to be revised down to a 6 Drawers and 1 Door configuration, the change to the design did not lose you any storage space but it SAVED you £224.00

In our numerous conversations you reminded me on 5 occasions that you were a Single mother struggling for money but needed as much storage space as possible in your home. I understand your position as a worker in a foreign country and the mental health challenges this must cause.

Out of the goodness of my Heart and as a gesture of goodwill I supplied to you Free of Charge 6 x extended depth Drawer boxes to the retail value of £210.00.

You asked if we could supply a panel fitted under the staircase to seal it off, I arranged this for you and suggested a token contribution of £40.00 to cover the cost of materials and fitting. You REFUSED to pay making an excuse that you were confused and thought it should have been supplied, by not paying you have acquired company materials and money off the installer for his labour.

In conclusion, you have received goods and services to the Total Value of £2,194.00 yet you have paid only £1,720.00, a price difference of £474.00 in your favour.

To resolve this 'breach of contract' to your satisfaction, I am willing to have my fitter return to your home and remove the single door installed replacing it with 2 doors, also to replace the deeper drawer boxes with our standard drawer boxes as per the contract price and remove the white panel under the stairs which was added. This reverts your installation to the original Contract bringing the price back to the order value of £1,944.00.
Please let me have your payment of £224.00 by bank transfer and I will arrange for the reversion work to be scheduled.

Kind Regards

Tony Crolla (Director)

Valutata 5 stelle su 5

Excellent

Excellent! We would highly recommend. Adam the fitter was friendly, tidy, amenable and an absolute perfectionist! Many many thanks for our fantastic understairs storage, we love it!!

9 luglio 2024
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Risposta di Understairs by Giobella

Hi Jane Thanks for taking the time to leave your review we are so pleased it all went well for you. Regards Tony

Valutata 5 stelle su 5

Understairs

Just had my cupboard all done, absolutely perfect couldn’t fault them, Adam the fitter was perfect nothing was too much trouble

27 giugno 2024
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Risposta di Understairs by Giobella

Thank you taking the time to leave your 5⭐️review it is much appreciated. Regards Tony

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