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Informazioni di contatto

3,1

Nella media

TrustScore 3 su 5

5 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 66% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

This is a fraudulent website.

This is a fraudulent website.
I have contacted their supposed email address 10 times and have asked for their return address.

Sent photos of the ugly wall clock I paid $A125 for, but they just kept saying they didn't get photos and now don't respond at all.

Took one month for ugly clock to arrive, however, they only give 14 days to return!!

They have stolen my money now I'm stuck with a cheap plastic wall clock that I could have bought from KMART for $5.
Disgusting quality, paper imprinted face with fake pendulum. Not at all like picture on website.

Don't get scammed like I did. Website says Blacktown here in NSW, however its just cheap China rubbish

DO NOT WASTE YOUR MONEY WITH THIS SCAMMER

UPDATE

Suddenly they replied to my last email following my review!

Guess what now they're offering 20% discount if I keep the ugly clock in a credit note only!!! As if I'd buy from these scammers AGAIN!!

I HAVE TO PAY FOR POSTAGE BACK TO CHINA NOT BLACKTOWN NSW and then obviously NEVER get my money back!!!!

HOPE YOU READ REVIEWS ON ULORRA BEFORE YOU TOO GET TAKEN FOR A RIDE

4 aprile 2026
Non scritta su invito
Valutata 1 stelle su 5

This website is a complete scam

This website is a complete scam. I ordered a door mat which costed over $100 and looked sturdy and ribbed on the photos. What I received was the cheapest possible plastic mat with a PRINTED pattern on top (as opposed to actual texture) and the mat smelled of toxic chemicals. Once I opened the package the whole house smelled terrible.
Stay away! They have clearly stolen the image from another website and what I received was a far cry from what I thought I am buying and probably worth no more than $5.
It also took 20 days to receive the order, even though the website promised no more than 7.
This is yet another fraudulent cheap Chinese website that pretends to sell high end homewares, but ultimately sells cheap junk. Absolute robbery!

1 aprile 2026
Non scritta su invito
Logo di Ulorra

Risposta di Ulorra

Thank you for your feedback, and we’re really sorry to hear about your experience.

We want to make it clear that we are absolutely not a scam, and we genuinely do our best to provide quality products and support to all of our customers. What you described is not the experience we aim to deliver.

It sounds like something may have gone wrong with your order, and we definitely want to resolve this for you.

Please contact us with your order number and email address so we can look into this immediately. We are more than happy to offer a suitable solution, whether that is a replacement, an alternative product, or a refund where appropriate.

We also take this kind of feedback seriously and will review this internally with our supplier to prevent similar issues in the future.

We look forward to resolving this for you.

Valutata 1 stelle su 5

Do NOT trust the Returns Policy

I purchased a pair of bedside tables. I wasn't sure if they would look right but had confidence as the returns policy said local return point in country of delivery. However, when I asked to return, I was told I had to send to a random address in China, at my own expense. Despite asserting that this ran contrary to their own policy, Ulorra maintain that the only way to return is to China. The whole set up seems to be a fraudulent scam?

29 gennaio 2026
Non scritta su invito
Logo di Ulorra

Risposta di Ulorra

Thank you for your feedback, Richard, and we’re really sorry to hear about your experience.

We completely understand your frustration, especially regarding the return expectations based on our policy. That is not the experience we want for our customers.

Please know that we are not a fraudulent company, and we genuinely do our best to support every customer properly. In some cases, return logistics can vary depending on the supplier or warehouse, which may have caused this confusion.

That said, we would really like to resolve this properly for you and make sure you are taken care of.

Please send us an email with your order details, and if you’re open to it, you can also include your phone number so we can contact you directly. We are happy to personally discuss this with you and work toward a fair solution that leaves you satisfied.

We appreciate you bringing this to our attention and hope to resolve this for you as soon as possible.

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